Reviews of Atour X Hotel Hangzhou West Lake Wulin Plaza Yan'an Road
No.508, Yan'an Road, Shangcheng, 310000 Hangzhou, China
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Reviewed: 12 July 2025 · Stayed in July 2025
Verified reviewThe hotel was very clean, The workers very nice and willing to help with everything. I highly recommend to stay here.
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Reviewed: 23 June 2025 · Stayed in June 2025
Verified reviewReasonable price
Still a long walk to west lake
Reviewed: 18 April 2025 · Stayed in April 2025
Verified reviewThe room is new and chic design.
The location is not what showing in both Booking and Google map. It is not at the center of Hangzhou city. not even near the Xihu lake.
Reviewed: 11 March 2025 · Stayed in March 2025
Verified reviewThe staff was super helpful, nice and understanding even though we didn't speak too much Chinese and they didn't speak English. The room was clean and new and the free laundry was super useful and easy to use.
Reviewed: 11 March 2025 · Stayed in March 2025
Verified reviewReviewed: 24 August 2024 · Stayed in August 2024
Verified reviewLocation is perfect! Near to all convenience like MRT. Air cond is efficient, front desk and house keeping had done very good jobs. Love this place and will return.
Nil
Reviewed: 5 July 2024 · Stayed in June 2024
Verified reviewThe staff was very friendly and helpful. The breakfast was excellent
There were lots of noise from the constructions outside the hotel, but I think it is unavoidable.
Reviewed: 30 June 2024 · Stayed in June 2024
Verified reviewReviewed: 19 June 2024 · Stayed in June 2024
Verified reviewReviewed: 28 May 2024 · Stayed in May 2024
Verified reviewService is good and the room are very clean. The location of the hotel is also strategic and convenient to food and shopping access.
Reviewed: 8 May 2024 · Stayed in April 2024
Verified reviewBooking.com places hotel in the wrong address
Reviewed: 28 April 2024 · Stayed in April 2024
Verified reviewI booked the hotel urgently on the day and upon check-in the staff could not found my reservation. However, staff is very helpful, welcome drinks served while they are looking for my reservation data. Upon my check-out they even give me another bottle of water as they know I will have my exercusion, knowing that I dont have wechat pay in my apps, the staff even helped to book Didi for me from his mobile app and I paid cash to him.
It's still quite far from Hefang street, unless you are ok to walk for 2km then you better taking the subway to the HeFang Street. Gym is quite small, and reception is in the 8th floor instead of the first floor.
Reviewed: 27 April 2024 · Stayed in April 2024
Verified reviewWe stayed for one night because we were travelling from Yiwu to Shanghai. The location was in the long famous street and all Malls and shops were located in that area. Also we rented a bike and went to tje like and it was not that far. The room was clean. Comfortable beds and pillows.
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Reviewed: 4 April 2024 · Stayed in April 2024
Verified reviewLocation is great, right next to mrt and walking distance to the lake. Staffs are extremely helpful and friendly.
Google map pin is not correct, follow address instead of google pin drop
Reviewed: 16 March 2024 · Stayed in March 2024
Verified reviewIt’s was very modern! The bed was so comfortable and the facilités provided were amazing. The staff were so incredibly lovely and helpful despite our language barrier. They went over and above to help me which was amazing.
Reviewed: 26 February 2024 · Stayed in February 2024
Verified reviewGreat facility, new, clean, everything is just perfect
Room is relatively small