Reviews of SSAW Boutique Hotel Hangzhou Xixi Nanlu
No.822, Wen'er West Road, Xihu District, Xihu, 310000 Hangzhou, China
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Reviewed: 20 November 2023 · Stayed in September 2023
Verified reviewReviewed: 25 July 2023 · Stayed in July 2023
Verified reviewLocation is close to Xixi wetlands, walking distance, so its quite convenient for exploring.
We arrived at the hotel. No staff was there to help unload my 4 suitcases and multiple bags. Had to load all my bags onto the cart myself. The rooms we reserved had already been given away. Was upgraded, but there was no choice as no other rooms available. Had to wait in the main lobby for more than 45 minutes with a two year child, with only four wooden chinese style chairs in the lobby. Was not offered water or anything whilst we were made to wait. Rooms only had tea. At this price basic instant coffee should be provided. Arrived after check in time. Room hadn't been cleaned. Had to wait another 45 minutes, ontop of the 45 minutes at the lobby, to wait for our room to be cleaned.