Reviews of Shangri-La Hangzhou - The back garden of West Lake
78 Beishan Road, Xihu, 310007 Hangzhou, China
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Reviewed: 3 August 2025 · Stayed in August 2025
Verified reviewFacility is old, carpet is filthy, from desk were not friendly.
Dear Guest, I would like to thank you for choosing the Shangr i-La Hotel Hangzhou, and for sharing with us your experience. I am truly sorry that your stay did not meet our usual high standards. Your constructive comments have been discussed with the team and appropriate actions have been taken to remedy to this kind of situation in future. I do hope that we will have the opportunity to welcome you again should your travels bring you back to Hangzhou. Yours truly, Karl Karlsson General Manager
Dear Guest, I would like to thank you for choosing the Shangr i-La Hotel Hangzhou, and for sharing with us your experience. I am truly sorry that your stay did not meet our usual high standards. Your constructive comments have been discuss… Show more
Reviewed: 10 July 2025 · Stayed in June 2025
Verified reviewIt was near the lake
They sold it as a room with lake view but I never saw the lake from my room! And I paid a premium!
Dear Guest, Thank you very much for taking the time to share your comments and valuable feedback following your recent stay at The Shangri-La Hangzhou. I’m sorry to hear that your experience with our hotel did not meet your expectations. Please accept our sincere apologies for any inconvenience caused. We hope you will give us a second chance to deliver a flawless stay to you. We are looking forward to seeing you again. Yours sincerely, Karl Karlsson General Manager
Dear Guest, Thank you very much for taking the time to share your comments and valuable feedback following your recent stay at The Shangri-La Hangzhou. I’m sorry to hear that your experience with our hotel did not meet your expectations. P… Show more
Reviewed: 19 June 2025 · Stayed in June 2025
Verified reviewReviewed: 12 June 2025 · Stayed in June 2025
Verified reviewReviewed: 3 June 2025 · Stayed in April 2025
Verified reviewReviewed: 26 May 2025 · Stayed in May 2025
Verified reviewReviewed: 28 April 2025 · Stayed in April 2025
Verified reviewThe location of the hotel is unique!! Also this is a historical building with beautiful atmosphere and surroundings. The room they gave us was huge with high ceilings and beautiful windows looking at the lake. I hope to return soon
it is a little outdated but to be honest for me it was a plus!! the place has character!
Dear guest, Thank you for your time to share the gracious feedbacks on Shangri-La hotel Hangzhou, we truly appreciate your high esteem of our location and view. We look forward to welcoming you back soon. Yours sincerely
Reviewed: 20 April 2025 · Stayed in March 2025
Verified reviewThe hotel is dated and the carpet smells.
Dear Guest, Thank you very much for taking the time to share your comments and valuable feedback following your recent stay at The Shangri-La Hangzhou. I’m sorry to hear that your experience with our hotel did not meet your expectations. Please accept our sincere apologies for any inconvenience caused. We hope you will give us a second chance to deliver a flawless stay to you. We are looking forward to seeing you again. Yours sincerely, Karl Karlsson General Manager
Dear Guest, Thank you very much for taking the time to share your comments and valuable feedback following your recent stay at The Shangri-La Hangzhou. I’m sorry to hear that your experience with our hotel did not meet your expectations. P… Show more
Reviewed: 18 April 2025 · Stayed in April 2025
Verified reviewEverything was very bad except location
Location only
Dear Guest, Thank you very much for taking the time to share your comments and valuable feedback following your recent stay at The Shangri-La Hangzhou. I’m sorry to hear that your experience with our hotel did not meet your expectations. Please accept our sincere apologies for any inconvenience caused. We hope you will give us a second chance to deliver a flawless stay to you. We are looking forward to seeing you again. Yours sincerely, Karl Karlsson General Manager
Dear Guest, Thank you very much for taking the time to share your comments and valuable feedback following your recent stay at The Shangri-La Hangzhou. I’m sorry to hear that your experience with our hotel did not meet your expectations. P… Show more
Reviewed: 30 March 2025 · Stayed in March 2025
Verified reviewReviewed: 23 February 2025 · Stayed in December 2024
Verified reviewReviewed: 23 February 2025 · Stayed in February 2025
Verified reviewStaff was helpful. I was trying to organise a birthday party for one of the group. Came out quite well. The rooms are clean and well kept, but needs updating.
Needs some updating and refurbishment.
Dear esteemed guest, greetings! Welcome to the Shangri-La Hotel in Hangzhou. We sincerely appreciate your positive feedback regarding the quality of our services and the geographical environment. Your recognition and encouragement are our greatest motivation for improvement. It is our utmost honor to provide you with a comfortable and high-quality stay experience. We will continue to enhance our various facilities and services to strive for perfection in every aspect. We genuinely hope you will visit us again to enjoy the warm hospitality of Shangri-La. Thank you!
Dear esteemed guest, greetings! Welcome to the Shangri-La Hotel in Hangzhou. We sincerely appreciate your positive feedback regarding the quality of our services and the geographical environment. Your recognition and encouragement are our g… Show more
Reviewed: 22 February 2025 · Stayed in February 2025
Verified reviewReviewed: 22 February 2025 · Stayed in February 2025
Verified reviewClose to the lake.
Dinner
Dear esteemed guest, greetings. We welcome you to the Shangri-La Hotel in Hangzhou and are very pleased to learn that you are satisfied with your stay, as this is the greatest compliment to us. The hotel is located within the West Lake scenic area, just a short walk from the shores of West Lake. Staying in our lake-view rooms allows you to enjoy the beautiful scenery of West Lake. With a superior location and convenient transportation, it is an ideal place for business trips and family vacations. We also place great importance on our guests' experience and hope that every guest feels at home upon arrival. Additionally, our café and Xiang Palace have prepared a variety of high-quality delicacies for you. We sincerely hope you will visit us again to enjoy the warm hospitality of Shangri-La. Thank you!
Dear esteemed guest, greetings. We welcome you to the Shangri-La Hotel in Hangzhou and are very pleased to learn that you are satisfied with your stay, as this is the greatest compliment to us. The hotel is located within the West Lake scen… Show more
Reviewed: 8 January 2025 · Stayed in January 2025
Verified reviewReviewed: 31 December 2024 · Stayed in December 2024
Verified reviewBreakfast maybe more of a western one
Dear esteemed guest, greetings. Thank you for choosing to stay at Shangri-La Hangzhou. We are delighted to hear that you are satisfied and fond of your stay experience. We are committed to providing our guests with a comfortable and exceptional experience, and we believe you have already experienced the high-quality service of our hotel. Your satisfaction is our motivation to move forward, and we will continue to strive to ensure that every guest receives a wonderful stay experience. We sincerely hope you will visit us again and enjoy the warm hospitality of Shangri-La. Thank you!
Dear esteemed guest, greetings. Thank you for choosing to stay at Shangri-La Hangzhou. We are delighted to hear that you are satisfied and fond of your stay experience. We are committed to providing our guests with a comfortable and excepti… Show more
Reviewed: 31 December 2024 · Stayed in December 2024
Verified reviewLocated in a quiet area of the West Lake and steps away from the Su and Yanggong Causeways, and directly below a hiking trail up the hills behind: this is a very romantic location. Hotel breakfast was excellent and there are also reasonable shops and restaurants nearby.
Dear esteemed guest, greetings. We welcome you to the Shangri-La Hotel in Hangzhou and are very pleased to learn that you are satisfied with your stay, as this is the greatest compliment to us. The hotel is located within the West Lake scenic area, just a short walk from the shores of West Lake. Staying in our lake-view rooms allows you to enjoy the beautiful scenery of West Lake. With a superior geographical location and convenient transportation, it is an ideal place for business trips and family vacations. We also place great emphasis on our guests' experience and hope that every guest feels at home upon arrival. Additionally, our café and Xiang Palace have prepared a variety of high-quality delicacies for you. We sincerely hope you will visit us again to enjoy the warm hospitality of Shangri-La. Thank you!
Dear esteemed guest, greetings. We welcome you to the Shangri-La Hotel in Hangzhou and are very pleased to learn that you are satisfied with your stay, as this is the greatest compliment to us. The hotel is located within the West Lake scen… Show more
Reviewed: 28 November 2024 · Stayed in November 2024
Verified reviewConvenience location and beautiful building.
The bedroom stank really badly of Cigarette Smoke. We tried leaving the windows open but it was too bad. I definitely wouldn’t stay in this hotel again. Ended up sick with bad sinus. Sooo bad!! Carpets were old and dirty, needs seriously cleaning or replacement.
Dear Guest, hello, welcome to the Shangri-La Hotel Hangzhou. We sincerely appreciate your honest feedback regarding your experience at our hotel. Providing a comfortable experience for our guests is our top priority, and we are grateful for your insights into the issues with our facilities and services. We have actively collaborated with our relevant teams to ensure that such problems do not affect our commitment to delivering an outstanding experience for our guests. I will also keep your comments in mind as we review the relevant projects. Thank you once again for sharing your feedback. We sincerely hope that you will choose our hotel again during your next visit to Hangzhou and experience the hospitality of Shangri-La. Thank you!
Dear Guest, hello, welcome to the Shangri-La Hotel Hangzhou. We sincerely appreciate your honest feedback regarding your experience at our hotel. Providing a comfortable experience for our guests is our top priority, and we are grateful for… Show more
Reviewed: 30 October 2024 · Stayed in October 2024
Verified reviewReviewed: 18 October 2024 · Stayed in October 2024
Verified reviewReviewed: 17 October 2024 · Stayed in October 2024
Verified reviewReviewed: 15 October 2024 · Stayed in October 2024
Verified reviewLocation: Perfect location, next to the Xi Lake. Room: Room is ok. Breakfast: Breakfast is average, no knife.
Facility: The facilities are ancient, including the switches, the powerpoints, the shower head and everything in the room. I believe that the facilities just reached the level of a three-star hotel. three-and-half star maybe, but the price is over the five-star hotel. Not happy to pay for historical feelings.
Dear esteemed guest, greetings! Welcome to the Shangri-La Hotel in Hangzhou. We sincerely appreciate your positive feedback regarding the quality of our services and the geographical environment. Your recognition and encouragement are our greatest motivation for improvement. It is our utmost honor to provide you with a comfortable and high-quality stay experience. We will continue to enhance our various facilities and services to strive for perfection in every aspect. We sincerely hope you will visit us again to enjoy the warm hospitality of Shangri-La. Thank you!
Dear esteemed guest, greetings! Welcome to the Shangri-La Hotel in Hangzhou. We sincerely appreciate your positive feedback regarding the quality of our services and the geographical environment. Your recognition and encouragement are our g… Show more
Reviewed: 17 September 2024 · Stayed in August 2024
Verified reviewReviewed: 23 August 2024 · Stayed in August 2024
Verified reviewVery central
Not convenient for public transportation except taxi.
Dear esteemed guest, greetings! Thank you very much for choosing to stay at Shangri-La Hangzhou, and we greatly appreciate your positive feedback on our hotel services. Your recognition and encouragement are our greatest motivation for improvement. It is our utmost honor to provide you with a comfortable and high-quality stay experience. In the future, we will continue to update the hotel's various hardware and software facilities, constantly enhancing our staff's service skills and awareness, striving for perfection in service quality each time. We sincerely hope you will visit us again to enjoy the warm hospitality of Shangri-La. Thank you!
Dear esteemed guest, greetings! Thank you very much for choosing to stay at Shangri-La Hangzhou, and we greatly appreciate your positive feedback on our hotel services. Your recognition and encouragement are our greatest motivation for impr… Show more