Nothing

Nice location to take a longer walk through the adjacent botanical garden to west lake. Also the hotel provided us with 4 bikes to explore Hangzhou for free for a day which was super cool.

Stayed in August 2025

Nice interior, nice smell ;-) Great location.

Stayed in June 2025

Location can be a bit tricky to find.

Great service from the staff, very attentive, friendly and helpful. The room was comfortable and facilities are great. Breakfast was exceptional.

Stayed in June 2025

Nothing.

From checkin to our checkout, the staff were v friendly, professional and welcoming. Fast responses to our needs and the hotel has a v calming vibes. Pillow and bed were v comfortable. Breakfast was delicious and amazing spread for a small hotel. Very impressive. Our room was v big even for 6pax and we all had our own space. Balcony leads to great scenery!

Stayed in June 2025

When you bathe in the bath area the water back flow into the bath tub.

At basement.

Stayed in May 2025

Nothing.

The hotel boasts a contemporary and stylish design, exuding a luxurious ambiance that makes for a comfortable stay. The friendly staff consistently greet us as we pass by. The breakfast, while simple, is delightful, and we enjoyed an excellent dinner during our stay. If given the opportunity to return, we would certainly choose this hotel again! There is a subway station located near the hotel, just a five-minute walk away. If you use Baidu Maps, it will guide you on a longer route to reach the hotel.

Stayed in June 2025

Best. Breakfast. Ever. Staff is superfriendly. You have free dessert and coffee in the afternoon. Beautiful design. Absolutely worth staying here

Stayed in April 2025

Great breakfast!

Stayed in May 2025

Very nice location and an exceptionally friendly host.

Stayed in April 2025

Public area were a bit dark and main entrance looked like a back entrance Coffee machine provided lukewarm cappuccino

Trendy design with simple clean lines. Comfortable bed and linens. Good powerful shower Artiisinal teas provided in room is very good. Breakfast is in a cosy cafe in the lower ground floor of the building The buffet is small but has a good selection with carefully presented foods served freshly cooked with artisanal flair. The area is quiet with tree lined boulevards. Near to bus stops and metro stops.

Stayed in April 2025

Room Interior design is bit too dark for our liking

Buffet breakfast is excellent with a slight twist ie servings are mostly healthy foods. You should promote this to differentiate Nook Hotel from other hotels. Located nearby metro station is a big plus. Super fast response to inquiry via booking.com messages.

Stayed in April 2025

Excellent boutique hotel. You can tell the owners have given their personal touch to the hotel to ensure their guests have a pleasant and memorable stay. The hotel was clean and welcoming. Hotel staff from front desk to cleaners pleasant, professional and helpful. The breakfast was plentiful , healthy and good quality as was the afternoon tea. We met young couples , families with young children and business guests . Trendy and stylish hotel The only slight drawback is the hotel is not that central and you will need a 25mins taxi ride to reach the some popular tourist areas however this should not put you off choosing this hotel. we will visit again .

Stayed in April 2025

All staffs were very friendly and helped with our queries

Stayed in March 2025

The hotel was super stylish and beautiful. The Entrance, tea area and room were beautifully decorated, and breakfasts were also presented as a piece of art

Stayed in March 2025

The TV in our room didn't work. The hotel staff fixed it but failed again the following day.

The 24-hr free brewed coffee and biscuits at the lobby was a nice treat. Room is clean and the cleaning staff is very attentive to our requests. Breakfast is excellent, good spread and yummy too. Located near an mrt station is a big plus even though we "didi" most of the time.

Stayed in March 2025

Very good breakfast. and excellent afternoon tea brake

Stayed in March 2025

room, breakfast and cleanliness

Stayed in February 2025

I think the hotel rooms are in need of renovation. The price and comfort level does not match. Breakfast was basic with very limited choice. If you select this hotel you pay for location, unique style and unique experience. Also because of its location car can not reach the hotel directly.

The hotel has unique design and atmosphere, which definetely earns top marks. Personnel was superb. We appreciate tea service with lots of fruits and snacks. It is located 1 step away from a long pedestrian street with lots of cafes and shops. Location is right in the center with easy walk to key attractions.

Stayed in February 2025

The only thing I disliked was cold breakfast. The buffet is on plates without cover, so all the dishes easily get cold. At the time of our stay there was minus temperature outside, so inside the buffet area was very cold (knowing there is no heating in China) and food was stone cold.

This hotel fully met my expectations. We appreciated that personnel at reception could speak English and were most helpful and wellcoming. The room was spacious and comfortable, cleaning was done daily. Metro is 5 min on foot, nearby you can find some cafes and small restaurants. Also location is not noisy, I had very good sleep.

Stayed in February 2025

Bathrooms and closet require more lighting. The thermostat did not work and the room was too hot.

Modern and stylish. Free coffee/tea with food in the afternoon. Amenities such as face masks and antiseptic wipes. Friendly and helpful staff.

Stayed in December 2024

The wooden bed frame cause injury to both my kid and me.

Professional staff , clean environment, kid playground

Stayed in December 2024

Abit dark. Could do with more lighting in the room and bathroom.

Very friendly and helpful staff.

Stayed in December 2024

no door/curtain between bathroom and bed area, a bit not comfortable for adult when using the bathroom as we stayed with kids

Friendly staff, nice breakfast, clean room

Stayed in December 2024

Location is not very convenient, in terms of accessing to nearby shops at nights.

Very nice staff and good lobby design, where it is surrounded by books and free coffee.

Stayed in December 2024