The breakfast options were very limited even for a 3-star hotel and ran out quickly, with no effort to replenish them. When I asked the kitchen staff if more buns could be provided, they were unhelpful and refused, saying the food was frozen and couldn’t be warmed up in time. This was disappointing, especially since it was still the middle of the breakfast service.

The location is great for exploring the West Lake area, escpacially Maojiabu. The washing machines were handy for a summer stay, and the front desk manager Mr Zhang was very friendly and welcoming.

Stayed in July 2025

The hotel arranged a tour, but despite it being clear that we don’t speak Chinese, the entire tour was conducted only in Chinese. That was disappointing.

I really like the design of the hotel, and its location right by the lake is a huge plus. It was too hot to enjoy walking by the lake this time, but I’d definitely stay here again when the weather is more forgiving

Stayed in August 2025

The in-house F&B offer was relatively simple, but there is a wide range of nearby cafes and restaurants that offer alternatives.

Yurong has an excellent location and their charming staff are really very helpful. We were moist pleasantly surprised by the quality of the hotel fit out, the happy atmosphere of the place in its beautiful locality, and generally the easy convenience for foreign guests to communicate with staff from our limited capacity with Chinese language. What an excellent hotel! It is on my lists of ten best hotels I have enjoyed over a travel experience spanning four decades, and a working career as an architect building and renovating hotels and food and beverage venues over a similar period in Australia, Southeast Asia and Europe.

Stayed in August 2025

The location was excellent and the staff were very welcoming and helpful.

Stayed in May 2025

Not a deal breaker but if you had heavy luggage, lack of elevator for upper floors could be a challenge.

Location is excellent. Close to main sights ie. Lingyin temple, Chinese National Tea Museum. Many places to eat within easy walking distance.

Stayed in April 2025

Taxis don’t prefer to go

calmness

Stayed in March 2025

The hotel has just been renovated. The staff are very friendly and helpful. The breakfast is also good. The hotel has floor heating, and the experience is very nice. I will recommend it to my friends.

Stayed in March 2025

Quite a distance away from main area, train station and airport. Limited eateries and convenience shops nearby.

Cozy and quiet. The reception lady was very friendly and nice!

Stayed in November 2024

Not the fault of the property (probably deliberate to be away from the crowds), but the location might be a bit inaccessible by public transport and not near shops and food stalls. So something to consider, unless you're driving or have a driver to bring you to and fro.

Very quiet and peaceful location, just minutes walk from a more secluded part of West Lake. Staff were very welcoming and helpful. We were able to request for rooms on the 1st floor as the property is an old fashioned building with no elevator (though actually, I think there are only 2 floors anyway, but it saved us having to lug our big bags up and down).

Stayed in November 2024

staff is very helpful, considerate and ensure we all safely get into taxi, breakfast is good. Will recommend to family and friends.

Stayed in October 2024

Hotel staff are very enthusiastic and supportive. The hotel is very clean, comfortable and has a great location, near West Lake. They also gave us a gift when checking out.

Stayed in October 2024

The friendliness of staff. Treat guests like family friend

Stayed in October 2024

There is no hook for clothes in the bathroom. Has tea cup but no spoon. The tv is difficult to turn on.

The friendliness of staff, the hotel decor and ggod scenary of the surrounding - good for walk and fresh air.

Stayed in October 2024

Room is not very sound proof. Struggle to make TV work

Good location. In west lake scenic area and numerous buses can take you to major tourist sites. Breakfast is decent.

Stayed in October 2024

Beautiful location and great layout of rooms with inner 'garden'. The reception staff were super helpful.

Stayed in September 2024

Loud AC, bad noise isolation.

Friendly and helpful staff, nice location - 1 min on foot to the lake.

Stayed in August 2024

Location was great. The room was clean and the staff was super friendly and helpful. When we left the property to travel more, we accidentally left our iPad. the hotel contacted us and arranged for the iPad to be delivered to us at our next destination. Thank you to Ms. Liao and Xiao Yu for your help!!

Stayed in June 2024

None

Friendly, smile.

Stayed in April 2024

Staff were friendly and helpful. The breakfast was yummy. The room was great, decent size and comfortable. It is in a great location to view west lake but it also is not far from the city. I would stay here again.

Stayed in March 2024

Location is quiet. In the scenic area. Bus stop at the door step that can reach the interesting spots. friendly staff. decent local breakfast included in the price. this is a good bed and breakfast. don’t expect 5 star hotel.

Stayed in January 2024

Good location

Stayed in January 2024

The location within a very calm neighboorhood near the lake, the bus is at the door (only a 15 min ride to the lake and most sights). The staff was really helpful and the rooms are really warm and comfortable (they even have heated floor).

Stayed in December 2023

Love the traditional building design. In winter, the room is feeling warm with the floor and air heater are available.

Stayed in December 2023

our room was on ground level next to a path to another hotel/house which meant you would have to close the curtains to be concealed from walking by travelers

located directly next to smaller sections of the Westlake for a walk. Hotel was reachable via bus/car. Breakfast was a buffet with both chinese and western options. Speaking English was possible.

Stayed in November 2023