Reviews of The Azure Qiantang, a Luxury Collection Hotel, Hangzhou
39 East Wangjiang Road, Shangcheng District, Shangcheng, 310008 Hangzhou, China
Loading
Guests also reviewed these properties:
Campodonico, Italy
Düsseldorf, Germany
Campos, Spain
Kobe, Japan
Ayvalık, Turkey
Málaga, Spain
Ludlow, United States
Nikko, Japan
How guest reviews work
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We use a weighted review system which means that the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
- Politically sensitive comments
- Promotional content
- Illegal activities
- Personal or sensitive information (e.g. emails, phone numbers or credit card info)
- Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
- Spam and fake content
- Animal cruelty
- Impersonation (e.g. if the writer is claiming to be someone else)
- Any violation of our review guidelines.
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
Guidelines and standards for Reviews
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
Translations disclaimer
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
Loading...
Reviewed: 8 August 2025 · Stayed in July 2025
Verified reviewReviewed: 6 June 2025 · Stayed in June 2025
Verified reviewReviewed: 29 May 2025 · Stayed in April 2025
Verified reviewReviewed: 29 May 2025 · Stayed in April 2025
Verified reviewReviewed: 15 May 2025 · Stayed in March 2025
Verified reviewReviewed: 29 April 2025 · Stayed in April 2025
Verified reviewNic- the head of concierge was superb, I considered him as the best ambassador in Hangzhou, he deserves a big promotion as he treated us as one of his family members; the room view gave us a piece of mind; At last, we could eat some sort of a food that matches our taste.
Way too far from the airport, the hotel must have a shuttle to pick up his customers and save them the agony
Reviewed: 22 April 2025 · Stayed in April 2025
Verified reviewThe spacious rooms, river view, excellent western and Chinese choices in Breakfast Buffet, and good value.
Surprising that hotel did not enforce the rule that hotel guests do not wear hotel slippers to breakfast. A few guests even wore their pyjamas!
Reviewed: 15 April 2025 · Stayed in March 2025
Verified reviewReviewed: 12 April 2025 · Stayed in April 2025
Verified reviewReviewed: 25 March 2025 · Stayed in March 2025
Verified reviewWonderful hotel, amazing structure, courteous staff.
Nothing.
Reviewed: 10 February 2025 · Stayed in November 2024
Verified reviewReviewed: 8 January 2025 · Stayed in October 2024
Verified reviewConvenient location; ok breakfast
All good
Thank you for staying at Luxury Collection Hotel Hangzhou and for your satisfaction with our location services. The Luxury collection is dedicated to leading global travelers to experience local customs, share local culture, and create memorable experiences for guests. Look forward to your visit again, I wish you a happy life!
Thank you for staying at Luxury Collection Hotel Hangzhou and for your satisfaction with our location services. The Luxury collection is dedicated to leading global travelers to experience local customs, share local culture, and create memo… Show more
Reviewed: 11 December 2024 · Stayed in December 2024
Verified reviewFresh new hotel, clean and comfortable. The stunning view to the Qiantang river.
2 points dissapointed me: The safebox in the room was locked when i arrived. A manager tried to open it with an electronic key but failed, said that they woulkd replace the safebox with another one shortly and dissapeared. That was 5.30 pm. Nobody took care about this problem until my checking out the next day noon. The iron I asked to bring for prepairng my clothes was a little bit overused (a cover of water compartment was absent), and the water was dropping all the time out durng my ironing exercise. I believe that the new hotel could have more well-kept inhouse equipment for guests.
Thank you for your stay at Luxury Collection Hotel Hangzhou. We regret that we could not provide you with a perfect experience. The hotel would like to express its sincere apologies for your feedback. Your feedback is very important to us and we have passed it on to the relevant departments. Luxury Collection Hotel is committed to providing personalized service to each guest and we look forward to making it even better for you at your next stay.
Thank you for your stay at Luxury Collection Hotel Hangzhou. We regret that we could not provide you with a perfect experience. The hotel would like to express its sincere apologies for your feedback. Your feedback is very important to us a… Show more
Reviewed: 8 November 2024 · Stayed in October 2024
Verified reviewReviewed: 27 October 2024 · Stayed in October 2024
Verified reviewservice was really good
bathroom’s cleanliness could be better
Thank you for staying at Luxury Collection Hotel Hangzhou and for your satisfaction with our location services. The Luxury Collection is committed to leading global travelers to experience local customs, share local culture, and create unforgettable experiences for guests. Look forward to your visit again, I wish you a happy life!
Thank you for staying at Luxury Collection Hotel Hangzhou and for your satisfaction with our location services. The Luxury Collection is committed to leading global travelers to experience local customs, share local culture, and create unfo… Show more
Reviewed: 25 October 2024 · Stayed in October 2024
Verified reviewReviewed: 22 October 2024 · Stayed in October 2024
Verified reviewReviewed: 15 October 2024 · Stayed in October 2024
Verified reviewI like the interior of the hotel. It was pretty empty during the time I was there. The staff were super nice and spoke English well
Very poor sound isolation. I could hear staff knocking on the doors of my neighbors as if it was my door! The service is a bit slow. The light control panel is weird in response. I needed to press the switch several times. Saunas didn’t work. The pool was too cold, the jacuzzi was warm Oh, and there are no convenience shop in walkable distance from the hotel. I find that pretty strange.
Thank you for your stay at Azure Qianjiang A Luxury Collection Hotel Hangzhou . We regret that we could not provide you with a perfect stay. The hotel would like to express its sincere apologies for your feedback. Your feedback is very important to us and we have passed it on to the relevant departments. Luxury Collection Hotel is committed to providing personalized service to each guest and we look forward to making it even better for you at your next stay.
Thank you for your stay at Azure Qianjiang A Luxury Collection Hotel Hangzhou . We regret that we could not provide you with a perfect stay. The hotel would like to express its sincere apologies for your feedback. Your feedback is very impo… Show more
Reviewed: 6 October 2024 · Stayed in October 2024
Verified reviewRoom is big and clean, view is nice.
None
Thank you for staying at Luxury Collection Hotel Hangzhou and for your satisfaction with our location services. The Luxury Collection is committed to leading global travelers to experience local customs, share local culture, and create unforgettable experiences for guests. Look forward to your visit again, I wish you a happy life!
Thank you for staying at Luxury Collection Hotel Hangzhou and for your satisfaction with our location services. The Luxury Collection is committed to leading global travelers to experience local customs, share local culture, and create unfo… Show more
Reviewed: 30 August 2024 · Stayed in August 2024
Verified reviewReviewed: 2 April 2024 · Stayed in March 2024
Verified reviewThe staff was friendly, approachable, and provided attentive service. Even the chamber maid was extremely helpful. The room was spacious, and I especially liked the hair dryer they provided.
The room has a very strong cigarette smell . Staff offered to change our room but my mother was on wheelchair and it’s inconvenient to move her and we declined it . it was a nice gesture.
Thank you for staying at Luxury Collection Hotel Hangzhou and for your satisfaction with our location services. The Luxury Collection is committed to leading global travelers to experience local customs, share local culture, and create unforgettable experiences for guests. Look forward to your visit again, I wish you a happy life!
Thank you for staying at Luxury Collection Hotel Hangzhou and for your satisfaction with our location services. The Luxury Collection is committed to leading global travelers to experience local customs, share local culture, and create unfo… Show more
Reviewed: 1 April 2024 · Stayed in April 2024
Verified reviewReviewed: 20 February 2024 · Stayed in February 2024
Verified reviewView is great and rooms are very spacious
Breakfast can be cooked with better flavour but a lot of options in general
Reviewed: 11 February 2024 · Stayed in December 2023
Verified reviewview is amazing and the rooms are beautiful and spacious, really love it there
There are no food and restuarants outside around the hotel, you have to walk about 1km or take a cab to find some food