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  5. Reviews of HeSu Hidden Art Hotel & Suites -Near Xi'an Drum Tower and Yongning Gate -Free Laundry Luggage Storage -Kitty Café with Freshly Ground Coffee -24H Front Desk -English Service -Exclusive Subsidies for Dumpling Banquet & Show

Review score

Based on 270 hotel reviews

9.0

Score breakdown

  • Cleanliness

    9.3

  • Comfort

    9.3

  • Location

    8.9

  • Facilities

    9.2

  • Staff

    9.3

  • Value for money

    9.4

  • Free WiFi

    8.9

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Showing 1 – 25

  • Reviewed: 29 August 2025

    8.0
    satisfied
    • Leisure trip
    • Family with young children
    • Standard Twin Room with Two Queen Beds
    • Stayed 3 nights
    • Submitted via mobile

    no

    very good family hotel.. comfortable and the staff very friendly

    Stayed in August 2025

  • Reviewed: 25 August 2025

    10
    Stylish and comfortable stay in Xian
    • Leisure trip
    • Couple
    • Deluxe King Room
    • Stayed 3 nights
    • Submitted via mobile

    There are already tea cups and an electric kettle in the room, so it would be nice if guests were provided with teaspoons, too. Also, the bathroom door was broken so we couldn’t lock it, hope, the hotel will fix this inconvenience.

    It’s a nice, modern, and stylish hotel not far from main attractions of Xian. We liked the room, the staff was willing to help, lots of details made our stay pleasant and comfortable. Highly recommend!

    Stayed in August 2025

  • Reviewed: 18 August 2025

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Deluxe King Room
    • Stayed 3 nights
    • Submitted via mobile

    No such thing.

    Good location, within walking distance to city wall. Nice, very helpful staff, they helped us with organizing our programs in Xian. We were served breakfast even when we were a bit late. There was a separate room for the cats, my kids loved it very much.

    Stayed in July 2025

  • Reviewed: 17 August 2025

    10
    100% recommend good quality/price and position
    • Leisure trip
    • Solo traveller
    • Superior Twin Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted via mobile

    Finding hotels in China is a bit complicated but not impossible 😅

    I was completely satisfied with my stay at this Hotel. Great position, very good price–quality ratio, and friendly staff. My room had two comfortable beds and a huge bathroom, which was a pleasant surprise. Overall, I was really happy with my stay and think it’s excellent value for money. Really important were: 1. Free laundry 2. Fridge inside of the room

    Stayed in August 2025

  • Reviewed: 14 August 2025

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Superior King Room
    • Stayed 3 nights
    • Submitted via mobile

    Nothing

    Very good service, convinient location to metro and shopping mall . Good breakfast, we enjoyed stay🌞

    Stayed in August 2025

  • Reviewed: 11 August 2025

    8.0
    Would stay again!
    • Leisure trip
    • Couple
    • Standard King Room
    • Stayed 3 nights

    Nothing. We were very glad to find a place as advertised, it is exactly as shown online.

    Lovely hotel. Offered a complimentary coffee upon arrival. As well as cold water and tea available. There was a bar and they offered breakfast at an extra cost but we did not have any. They had a cat room! You have to book an appointment time to see them, the seemed happy and healthy and had a mix of different ages. The hotel was easy to locate and they have a big bright sign outside. Its pretty close to the Xi'an wall, it took about 15 minutes to walk to. We used the laundry room - everything worked well, dryer included. Fun art pieces found inside the hotel, front desk was helpful but sometimes had a language barrier. The rooms were very nice - large and comfy, slippers included. Heated toilet seat and a rainfall shower. But black hair was left on the floor upon check-in.

    Stayed in July 2025

  • Reviewed: 11 August 2025

    9.0
    A great choice
    • Leisure trip
    • Family with young children
    • Standard Twin Room with Two Queen Beds
    • Stayed 3 nights
    • Submitted via mobile

    NO English!!! Extremely hard to communicate!!

    Everything. A very good choice Breakfast selections were good

    Stayed in August 2025

  • Reviewed: 5 August 2025

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Standard King Room
    • Stayed 2 nights
    • Submitted via mobile

    Clean, spacious and modern rooms.

    Stayed in August 2025

  • Reviewed: 4 August 2025

    10
    A lovely boutique hotel to recommend!
    • Leisure trip
    • Family with young children
    • Superior Twin Room with Two Queen Beds
    • Stayed 3 nights

    We loved everything about this place. The location is very convenient, walking distance from the city wall. All the spaces are clean, pleasant, very artsy. The staff is very good and super helpful. Many of them speak decent English. Our room was great, super comfortable, bog enough for 3 people to unpack and have space to relax after the whole day. Breakfast choices were good and once day we had to leave early and got our breakfast pack to take away, it was so nice and thoughtful. We visited the cat room once, our daughter loved the experience. We would recommend it to anyone visiting Xi'An!

    Stayed in July 2025

  • Reviewed: 4 August 2025

    10
    Comfortable, friendly, clean - Top choice to stay in Xi’an.
    • Leisure trip
    • Solo traveller
    • Standard King Room
    • Stayed 3 nights
    • Submitted via mobile

    Breakfast was eh…not bad, but nothing to remember. Coffee, however, was just fine.

    This property was absolutely wonderful - a little off the main path, but still close enough to easily commute to the site seeing areas. Friendly, helpful staff who shared real interest in making our stay comfortable. Rooms that were not extravagant, but comfortable, clean and cozy. Had self-serve laundered and a gym that were easy to access.

    Stayed in July 2025

  • Reviewed: 1 August 2025

    8.0
    Decent
    • Leisure trip
    • Family with young children
    • Two-Bedroom Suite with One King Bed and Two Queen Beds
    • Stayed 2 nights
    • Submitted via mobile

    Room where people have been smoking before. Not one word english which makes it a hassle from time to time to communicate. Impression that there is an issue with the bar (owned by another company) as it was never open during our stay.

    Friendly, helpful, good value for money. Got a free upgrade.

    Stayed in July 2025

  • Reviewed: 13 July 2025

    10
    Exceptional
    • Leisure trip
    • Couple
    • Deluxe King Room
    • Stayed 5 nights
    • Submitted via mobile

    Good location and convenient for taxis. Nice breakfast, quick and helpful services from the front desk.

    Stayed in June 2025

  • Reviewed: 13 July 2025

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Standard King Room
    • Stayed 3 nights
    • Submitted via mobile

    The location Is very convenient and the style of the hotel is very nice and peculiar. They also gave us a gift at checkout.

    Stayed in July 2025

  • Reviewed: 9 July 2025

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Standard Twin Room with Two Queen Beds
    • Stayed 3 nights
    • Submitted via mobile

    Nothing

    Helpful receptionist, modern but quirky, convenient, laundry room service

    Stayed in July 2025

  • Reviewed: 8 July 2025

    8.0
    Great place to stay
    • Leisure trip
    • Family with young children
    • Two-Bedroom Suite with One King Bed and Two Queen Beds
    • Stayed 3 nights
    • Submitted via mobile

    The breakfast choices are limited but very good

    Nice family room Excellent coffee Located close to the city wall

    Stayed in July 2025

  • Reviewed: 3 July 2025

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Superior Twin Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    Air-conditioning not intuitive. did not work until we turned it down all the way to 16 degrees.

    Friendly staff, free laundry close to city.

    Stayed in July 2025

  • Reviewed: 1 July 2025

    9.0
    Spacious apartment, great for a family
    • Leisure trip
    • Family with young children
    • Two-Bedroom Suite with One King Bed and Two Queen Beds
    • Stayed 4 nights
    • Submitted via mobile

    Spacious apartment, great for a family

    Stayed in June 2025

  • Reviewed: 30 June 2025

    10
    Enjoyed our stay at Hesu, will definitely recommend to friends if they are going to Xian.
    • Leisure trip
    • Family with young children
    • Three-Bedroom Tatami Suite with Two King Beds and Two Queen Beds
    • Stayed 6 nights

    Lighting: The lighting in the apartment were a bit dim. It will be great if the lightings can be brighter. Also the lighting at the front door is also dim and this is not very helpful when we are trying to open the door. Locks: The door of the common bathroom has no lock. It can be inconvenient if we are staying with friends. And there is no lock on our bedroom doors or it is not working.

    The bed was comfortable and items in the rooms were well maintained. Every one of the staff was very helpful and responsive, greet with a smile and welcoming. Must mention that the little robot which brought our food delivery to our room is very cute. Although we do not have a microwave oven in the room, the staff was happy to help us heat up our food. The washing machines and dryers in the laundry room was a big plus too!

    Stayed in June 2025

  • Reviewed: 29 June 2025

    9.0
    Good place to stay in Xi'an
    • Leisure trip
    • Couple
    • Standard King Room
    • Stayed 4 nights
    • Submitted via mobile

    Didn't find a place to hang towels. No safe in the room to store valuables. Breakfast selection is good, but not much variety overall. Light control is sometimes hard to master.

    Friendly and helpful staff. Clean hotel. Cat's room. Delivery robot. Location convenient. Close to the city wall and 2 metro stations. Toilet has washing system.

    Stayed in June 2025

  • Reviewed: 28 June 2025

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Superior King Room
    • Stayed 3 nights
    • Submitted via mobile

    The staff was very friendly. There is a cat cafe and my daughter loved it. The room was very clean, the bed very big and comfortable. It is about a 15 minute walk to the train station. They have a very modern toilet and the family liked it so much that we will get one for our home. The decoration was amazing. thanks.

    Stayed in June 2025

  • Reviewed: 25 June 2025

    10
    Great base for exploring Xi'An
    • Leisure trip
    • Couple
    • Deluxe King Room
    • Stayed 2 nights

    Great and fun place to stay in Xi'An, loved the cats. Nice rooms with comfortable beds and good shower. Nice breakfast. Good location, not too far from metro station and city walls.

    Stayed in April 2025

  • Reviewed: 8 June 2025

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Superior Twin Room with Two Queen Beds
    • Stayed 3 nights
    • Submitted via mobile

    It’s about a 15 minutes walk to tourist areas. I love a walk but for people who don’t then you might was to stay in the wall.

    Great hotel staff and great hotel. Breakfast it worth getting up for. Great and cheap dinner options across the road. Places of places to eat and a 7 Eleven across the road. Was quiet and super comfortable. Hotel staff went great and super helpful. Great amenities and brilliant laundry facilities.

    Stayed in April 2025

  • Reviewed: 7 June 2025

    9.0
    Clean, quiet, comfortable hotel away from the crowds.
    • Leisure trip
    • Solo traveller
    • Superior Twin Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted via mobile

    Nothing

    Welcoming, clean, small hotel. 10 minute walk to the wall. 15 min level walk from metro station. Laundry room. Breakfast provided plus a welcome coffee and unlimited bottled water. Loved the tatami lounging area in the room. Fabulous shower. Interesting things to look at.

    Stayed in June 2025

  • Reviewed: 4 June 2025

    10
    Exceptional
    • Leisure trip
    • Solo traveller
    • Superior Twin Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted via mobile

    The breakfast was okay but nothing special. Metro station is a fair walk away but as long as walking not a problem, it’s perfectly doable.

    The room and beds were extremely comfortable and I enjoyed the sound system. The tatami area was perfect for relaxing after a long day of exploring. Cool bars and restaurants within walking distance and conveniently located.

    Stayed in June 2025

Showing 1 – 25

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