Reviews of HeSu Hidden Art Hotel & Suites -Near Xi'an Drum Tower and Yongning Gate -Free Laundry Luggage Storage -Kitty Café with Freshly Ground Coffee -24H Front Desk -English Service -Exclusive Subsidies for Dumpling Banquet & Show

Dear Guest, Thank you very much for recognizing our hotel's "family-friendly" positioning, as well as your affirmation of the living comfort and staff service! Your satisfaction is the core driving force behind our efforts to create a warm accommodation experience. We fully understand that families traveling have higher demands for "comfort". Whether it is room layout, facility configuration or living details, we have always designed them around the convenience and peace of mind of family guests. We are sincerely delighted that you could feel this comfort. Meanwhile, our staff have always taken "friendliness" as their service criterion, hoping to make every family member feel a sense of belonging with a sincere attitude. Your recognition is the best reward for their dedication. In the future, we will continue to adhere to the original aspiration of being "family-friendly", constantly optimize our services and facilities, and look forward to welcoming you and your family again to create more warm and comfortable wonderful moments for you!

Dear Guest, Thank you very much for recognizing our hotel's "family-friendly" positioning, as well as your affirmation of the living comfort and staff service! Your satisfaction is the core driving force behind our efforts to … Show more

Dear Guest, Thank you so much for your love and "high recommendation" of our hotel! It brings great excitement to our entire team to know that you appreciate our hotel's "beautiful, modern and stylish" style, are satisfied with the convenient location near Xi'an's major scenic spots, the comfortable rooms, and the proactive assistance provided by our staff. Every bit of joy and comfort you felt is exactly the original intention behind our dedicated efforts to polish our services. At the same time, we also sincerely appreciate your valuable suggestions: Regarding your request for an additional "tea room", we have already forwarded this feedback to our operation team. In the future, we will study and formulate optimization plans in combination with the hotel's spatial layout, striving to provide guests with a more complete leisure tea-drinking environment. As for the issue of the bathroom door being unable to lock, our engineering department has promptly identified the specific room and arranged for repairs to ensure the problem is completely resolved, thus safeguarding the privacy and safety of every guest during their stay. We will continue to refine our service details and facility quality in the future. We look forward to your return to our hotel when you visit Xi'an again, allowing us to provide you with an even more considerate stay experience!

Dear Guest, Thank you so much for your love and "high recommendation" of our hotel! It brings great excitement to our entire team to know that you appreciate our hotel's "beautiful, modern and stylish" style, are sa… Show more

Dear guest, thank you so much for your wonderful feedback! We’re absolutely thrilled to hear that you had such a satisfying stay with us. It means a lot to know you appreciated our prime location, great value for money, and the friendliness of our staff—these are all aspects we work hard to maintain. We’re especially glad that the comfortable twin beds and spacious bathroom in your room came as a pleasant surprise; ensuring our guests’ comfort is always a top priority. Your mention of the free laundry service and in-room fridge being “truly important” resonates deeply with us. We understand these practical amenities can make a big difference in a traveler’s experience, so we’re happy they met your needs. We totally get that finding a hotel in China can feel a bit tricky at times, but we’re honored that we could make your search worthwhile. Thank you for choosing us and for recognizing the value we strive to offer. We’d love to welcome you back again in the future—until then, safe travels!

Dear guest, thank you so much for your wonderful feedback! We’re absolutely thrilled to hear that you had such a satisfying stay with us. It means a lot to know you appreciated our prime location, great value for money, and the friendlin… Show more

Thank you so much for your recognition and detailed sharing, and we're especially happy to hear you say "we'll come back again"! We're glad that the hotel's charm, the complimentary coffee, cold water and tea upon arrival, as well as the healthy and happy cats in the cat room (even though an appointment is needed) brought you joy. It's also great that the hotel's bright, large sign made it easy for you to find, and that the convenient location near Xi'an City Wall (about a 15-minute walk), the useful laundry room (including the dryer), the spacious and comfortable rooms (with slippers, heated toilet seats, and rain showers), and the interesting artworks in the hotel all met your expectations. We appreciate your recognition of the front desk's assistance too. Regarding the black hair found on the floor upon check-in, we sincerely apologize for this oversight. We will strengthen our cleaning standards to ensure such issues are avoided. Thank you for confirming that the hotel is exactly as advertised online—this means a lot to us. We look forward to welcoming you back soon for an even better experience!

Thank you so much for your recognition and detailed sharing, and we're especially happy to hear you say "we'll come back again"! We're glad that the hotel's charm, the complimentary coffee, cold water and tea upon … Show more

Dear guest, thank you for your recognition of our hotel. We're glad you found choosing us a good decision and that you were satisfied with the breakfast options. We sincerely apologize for the great trouble caused by language communication issues—this is indeed an area where our service needs significant improvement. We will promptly enhance our staff's foreign language skills and improve communication support measures, striving to provide a smoother service experience for guests with different language needs. We look forward to having the opportunity to serve you again and let you feel our progress. Thank you for your valuable feedback!

Dear guest, thank you for your recognition of our hotel. We're glad you found choosing us a good decision and that you were satisfied with the breakfast options. We sincerely apologize for the great trouble caused by language communicat… Show more

Dear guest, thank you for taking the time to share your experience with us, and we are delighted that our service made you feel welcomed and cared for We are also very honored that our free upgrade could add a touch of brilliance to your journey. We sincerely apologize for the issues you mentioned: - Regarding the of smoking in the room, this was a lapse in our cleaning and inspection process, and we have immediately strengthened our deep cleaning procedures for all guest rooms to ensure such incidents are. - In terms of language communication, we have urgently arranged for our staff to reinforce their English training and will subsequently equip the front desk with translation manuals to minimize barriers to communication. - As for the Bar Service Arrangements​, Due to operational adjustments by our third-party vendor, the originally scheduled mixologist services will no longer be available. However, we have prepared a selection of beers to ensure you still have enjoyable evening drink options. We are currently developing a new bar operation plan and actively engaging with alternative partners to expand our beverage offerings. Your satisfaction remains our priority, and we appreciate your understanding during this transition. Your feedback is crucial to us, and we will make improvements one by one. We look forward to the opportunity to serve you again and up for this shortcoming.

Dear guest, thank you for taking the time to share your experience with us, and we are delighted that our service made you feel welcomed and cared for We are also very honored that our free upgrade could add a touch of brilliance to your jo… Show more

Thank you for your kind review! We're glad you enjoyed our family room, great coffee, and convenient location near the city wall. We appreciate your feedback on breakfast—we’ll work to add more choices while keeping the quality high. Looking forward to welcoming you back!

Thank you for your kind review! We're glad you enjoyed our family room, great coffee, and convenient location near the city wall. We appreciate your feedback on breakfast—we’ll work to add more choices while keeping the quality high. Lo… Show more