Opiniones del HeSu Hidden Art Hotel & Suites -Near Xi'an Drum Tower and Yongning Gate -Free Laundry Luggage Storage -Kitty Café with Freshly Ground Coffee -24H Front Desk -English Service -Exclusive Subsidies for Dumpling Banquet & Show

Dear Guest, Thank you so much for sharing such detailed feedback, which allows us to see your pleasant stay experience at our hotel! Your recognition of the rooms, transportation, breakfast, as well as your attention to the "cat-themed decorations" warms our hearts deeply, and this thoughtful feedback is extremely precious to us. We are truly delighted to hear you praise the rooms for being clean, spacious and comfortable – creating a relaxing living space for every guest is a fundamental principle we have always adhered to. It also brings us joy to learn that you easily traveled to and from the city center and the Terracotta Army Museum via Didi; we are glad that this transportation convenience has truly facilitated your itinerary. Your approval of the breakfast is also a great encouragement to our catering team, and we will continue to maintain this quality to energize our guests' mornings. We particularly noticed your love for the "cat decorations" and feel sorry that you missed the opportunity to interact with the cats due to timing constraints. The practical tip you shared about the "12:00 PM to 8:00 PM" interaction time will be of great help to future guests! If you visit us again, our staff will be happy to confirm the cat interaction time for you in advance, ensuring you don't miss out on this little delight. We look forward to welcoming you again in the future and continuing to provide you with a comfortable, convenient stay experience full of little surprises. Wishing you a happy life and wonderful journeys always!

Dear Guest, Thank you so much for sharing such detailed feedback, which allows us to see your pleasant stay experience at our hotel! Your recognition of the rooms, transportation, breakfast, as well as your attention to the "cat-themed… Mostrar más

This hotel is well-equipped, modern and comfortable. Staying in a room with a cat was truly a fun experience. We had a small issue with the air conditioning, but we were offered a free room change and there were no further problems. However, the room is not thoroughly cleaned every day.

This hotel is well-equipped, modern and comfortable. Staying in a room with a cat was truly a fun experience. We had a small issue with the air conditioning, but we were offered a free room change and there were no further problems. However… Mostrar más

Dear Guest, Thank you for sharing your feedback. However, upon reviewing the photos attached to your review, we noticed that the décor and layout shown do not match our hotel’s environment. The images appear to belong to a lower-quality property, which likely explains the low rating you provided. We believe this may have been an honest mistake—perhaps you confused our hotel with another when posting your review. As a hotel dedicated to providing high-quality service and ensuring every guest feels at home, we take great pride in delivering exceptional experiences. Could we kindly ask you to contact Booking.com to request the removal of this incorrect review? Your understanding and cooperation would mean a lot to us. Thank you very much. Best regards, HeSu Hotel

Dear Guest, Thank you for sharing your feedback. However, upon reviewing the photos attached to your review, we noticed that the décor and layout shown do not match our hotel’s environment. The images appear to belong to a lower-quality pr… Mostrar más

Dear guest, thank you very much for your recognition and detailed evaluation! We are delighted to know that you find our hotel cost-effective, comfortable bedding, clean and tidy facilities, and modern style decoration to your liking. It is the happiest thing for us to know that you feel comfortable during your two-night stay Our location is indeed close to the city wall, convenient for travel, and our staff has always been committed to providing friendly and considerate service. Your affirmation is the encouragement to them. Regarding the "nothing to mention," we will reflect seriously and continue to optimize the details, striving to bring a more perfect experience to every guest We look forward to your next visit and wish you a pleasant life!

Dear guest, thank you very much for your recognition and detailed evaluation! We are delighted to know that you find our hotel cost-effective, comfortable bedding, clean and tidy facilities, and modern style decoration to your liking. It i… Mostrar más

Thank you for recognizing our friendly staff, complete facilities, and comfortable beds—these are all motivations for us to keep improving our services. We’ve noted your feedback about the limited breakfast options and will immediately share it with our catering department to adjust and enhance the variety. We hope to have the opportunity to serve you again, letting you experience our improvements. Welcome back!

Thank you for recognizing our friendly staff, complete facilities, and comfortable beds—these are all motivations for us to keep improving our services. We’ve noted your feedback about the limited breakfast options and will immediately shar… Mostrar más

Dear Valued Guest,​​ We sincerely apologize for the inconvenience you experienced due to the delayed response. Unfortunately, due to ​system-related issues, messages from China sometimes experience delays in transmission. Please rest assured that we replied to your inquiry ​as soon as it was received, and we deeply regret any frustration this may have caused. Regarding your reservation, we kindly wish to clarify that the room type you booked falls under the ​​"Non-Refundable" policy​ as stated on the booking platform. However, we ​held the room for you throughout the night​ to ensure it was available whenever you arrived. Additionally, our ​24/7 contact line​ was always open for immediate assistance if needed. That said, we fully understand your situation and have always strived to minimize any inconvenience. As a gesture of goodwill, we have prepared ​10 complimentary coffee vouchers​ (instead of just one) for you and your family to enjoy at your convenience during your stay. We hope this small token helps convey our apologies and appreciation for your patience. Your feedback is incredibly valuable to us, and we have already ​enhanced our emergency response protocols​ to prevent similar system issues in the future. We are also reinforcing staff training to improve communication efficiency. Once again, we truly regret the inconvenience and appreciate your understanding. It would be our pleasure to welcome you back and provide you with the seamless, attentive service you deserve. ​Warm regards

Dear Valued Guest,​​ We sincerely apologize for the inconvenience you experienced due to the delayed response. Unfortunately, due to ​system-related issues, messages from China sometimes experience delays in transmission. Please rest assur… Mostrar más