Reviews of Hilton Jiaxing
No. 969 Yundong Road,, 314000 Jiaxing, China
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Reviewed: 31 May 2025 · Stayed in May 2025
Verified reviewBreakfast good, but should include more international cuisine
Reviewed: 20 March 2025 · Stayed in January 2025
Verified reviewReviewed: 9 January 2025 · Stayed in January 2025
Verified reviewI like the employees, very helpful. the location is very good for business travelers.
The breakfast can use improvements. And TV channels for foreign travelers needs to be available .
Reviewed: 13 November 2024 · Stayed in November 2024
Verified reviewReviewed: 7 September 2024 · Stayed in September 2024
Verified reviewThe breakfast
Reviewed: 22 August 2024 · Stayed in August 2024
Verified reviewThe room was spectacular! The lobby and every area of the hotel was very well decorated. The service and attention from everyone in the hotel was exceptional. Everyone so kind, helpful and attentive in even the smallest details. Breakfast great! A lot of options for western cuisine. Great location quiet, supermarket and big mall Wanda mall really close. We recommended 100%
Reviewed: 16 August 2024 · Stayed in August 2024
Verified reviewGood location
The room management software broke down and we were sent to an existing guest room and the door key let us in, even though there was a guest inside: the towels were old and frayed; there was only one towel in the room and we had to ask her another one; The swimming pool was constantly overcrowded with children taking swimming lessons
Reviewed: 29 July 2024 · Stayed in July 2024
Verified reviewMattress was good.
Staff doesnt speak English. Manager doesnt speak English. Luckuly I had a translator with me. On check-in they wanted to charge me the cost of the stay + an extra 1500 Yuan because we wanted to have dinner in the hotel, and according to them "we may run-away" without paying. This is unacceptable behavior and attitude from the staff of an Hilton hotel!!!! Hotel restaurant doenst have a paper menu in English. I always have bread in the morning with my coffee. On the second morning the bread was the same, they didnt put on fresh bread. Capuccino machine didnt work. I warned the staff but it was malfunctioning during all 3 days.
Reviewed: 13 July 2024 · Stayed in May 2024
Verified reviewReviewed: 15 June 2024 · Stayed in June 2024
Verified reviewReviewed: 4 May 2024 · Stayed in April 2024
Verified reviewReviewed: 29 February 2024 · Stayed in February 2024
Verified reviewGreat staff!
Only there for one night, didn’t have time to find anything I didn’t like about it.
Reviewed: 20 January 2024 · Stayed in December 2023
Verified reviewReviewed: 10 January 2024 · Stayed in December 2023
Verified reviewGood rooms
Lobby was outdated and the lobby bar was lacking to say the least!
Reviewed: 5 January 2024 · Stayed in January 2024
Verified reviewThe room was clean, warm, and cozy. The swimming pool was amazing.
1) Check in time was delayed for almost 1 hour, bcs they couldn’t manage to clean up everything. 2) The breakfast wasn’t that good as expected in such branded hotel. It was quite messy.
Reviewed: 19 August 2023 · Stayed in August 2023
Verified reviewReally nice hotel. Also I want to thank specially Ms. Summer for all the help and good service, thank you so much. Also Mr. Marco for fix the internet.
All good.
Reviewed: 21 July 2023 · Stayed in June 2023
Verified reviewReviewed: 14 June 2023 · Stayed in June 2023
Verified reviewFront Desk perfect and staff very helpful. The rooms were clear and very comfortable. All what you need. My clients were very impressed. We booked four rooms.
The breakfast was a disaster. Claimed to be ready at 6,30 but certain food until 7 am was not ready. It took half an hour to get 2 fried eggs. Staff could not speak English and with any questions, they would simply disappear and never can back to you. In the end gave up asking and just left, went out for a coffee at Starbucks. I thought I was unlucky and hope the same would not happen to my clients, but they complained to me as well. Will need to change hotel for the future.
Reviewed: 27 May 2023 · Stayed in May 2023
Verified reviewstaff at the front desk very helpful and kind. Room was clean and the breakfast was good. perfect stay for a business trip in Jiaxing and surroundings. Will return.
Reviewed: 8 April 2023 · Stayed in April 2023
Verified reviewChecking takes so long time !