Reviews of Hilton Nanjing Riverside
1 Huaibin Road, Gu Lou District, Gu Lou, 210011 Nanjing, China
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Reviewed: 22 August 2025 · Stayed in August 2025
Verified reviewReviewed: 17 August 2025 · Stayed in August 2025
Verified reviewIt is close to the river. Very nice view. Can easily take a taxi/Didi to the closest bus or metro station (about 2-3km), which is not expensive at all.
It is somehow difficult to communicate with the staff when you do not know Chinese. However the staff is very eager to help you.
Dear valued guest, thank you for selecting Hilton Nanjing Riverside and for your kind recognition. We sincerely apologize for any inconvenience caused by language barrier. We immediately informed HR and operation department to organize more English trainings to our front-line staff. We sincerely appreciate your feedback and hope you have a pleasant day!
Dear valued guest, thank you for selecting Hilton Nanjing Riverside and for your kind recognition. We sincerely apologize for any inconvenience caused by language barrier. We immediately informed HR and operation department to organize more… Show more
Reviewed: 13 August 2025 · Stayed in August 2025
Verified reviewReviewed: 3 June 2025 · Stayed in June 2025
Verified reviewSpacious room for good price. I had a balcony with view on the river. The hotel has a swimming pool, fitness and SPA. The breakfast offers healthy food, both Chinese and Western style. The staff is friendly and helpful (Thank you Will for helping me with so many things!).
Dear Valued Guest, thank you for selecting Hilton Nanjing Riverside and for your kind recognition. We are committed to continually enhancing our services and amenities to ensure a more enjoyable stay. We look forward to welcoming you back to Nanjing and hope you continue to enjoy the scenic riverside surroundings.
Dear Valued Guest, thank you for selecting Hilton Nanjing Riverside and for your kind recognition. We are committed to continually enhancing our services and amenities to ensure a more enjoyable stay. We look forward to welcoming you back t… Show more
Reviewed: 7 April 2025 · Stayed in April 2025
Verified reviewI recently stayed at Hilton Hotel, and unfortunately, my experience was far from satisfactory. The hotel's facilities are in a deplorable state, showing clear signs of neglect and lack of maintenance. The bathroom was a particular disappointment. Not only was it unclean, but it also had a significant leakage problem. The water seeped through the ceiling and walls, leaving the entire area damp and musty. The fixtures were rusted and stained, and there was a foul odor that made it almost unbearable to use. It's alarming that a hotel of Hilton's reputation would allow such conditions to persist. Moreover, the overall cleanliness of the room was subpar. The carpets were stained, and the furniture looked worn out and outdated. The housekeeping service was inconsistent, and it seemed like the staff were overwhelmed and unable to keep up with the basic cleaning requirements. I had high expectations for my stay at Hilton, but the outdated facilities, unclean bathroom, and general lack of attention to detail have left me feeling extremely dissatisfied. I would not recommend this hotel to anyone looking for a comfortable and well-maintained place to stay.
Dear Guest, Thank you for choosing to stay at Hilton Nanjing Riverside and for sharing your feedback regarding your experience. We highly value all guest comments and sincerely apologize for any maintenance and cleaning issues encountered during your stay. At Hilton Hotels, our goal is to provide guests with a comfortable and high-quality experience. Regrettably, we did not meet your expectations on this occasion. In response to your feedback, we have communicated with the relevant departments and will strengthen our inspections of facility maintenance and cleaning standards to ensure improved service for all guests. Your feedback is instrumental in our ongoing efforts to enhance our services. We hope to have the opportunity to serve you again in the future and provide a better experience. Should you have any further needs or suggestions, please feel free to contact us at any time. Wishing you all the best.
Dear Guest, Thank you for choosing to stay at Hilton Nanjing Riverside and for sharing your feedback regarding your experience. We highly value all guest comments and sincerely apologize for any maintenance and cleaning issues encountered … Show more
Reviewed: 25 March 2025 · Stayed in February 2025
Verified reviewStaff's services Breakfast The fresh smell of the room
The location There's no airport shuttle service
Dear Guest, Thank you for choosing to stay at our hotel and for sharing your feedback. We are pleased to hear that you found our staff service, breakfast quality, and room environment to be satisfactory. Your positive comments are greatly appreciated and motivate our team to continue delivering excellent service. Regarding the airport shuttle service, we currently do not offer this amenity. However, our front desk team would be happy to provide recommendations or assist with arrangements. Thank you once again for your feedback. We look forward to welcoming you back in the future and ensuring a more exceptional stay.
Dear Guest, Thank you for choosing to stay at our hotel and for sharing your feedback. We are pleased to hear that you found our staff service, breakfast quality, and room environment to be satisfactory. Your positive comments are greatly … Show more
Reviewed: 14 January 2025 · Stayed in December 2024
Verified reviewReviewed: 27 December 2024 · Stayed in December 2024
Verified reviewStaff was polite and even helped us change currency and provide coins. Will recommend for sure.
Dear Valued Guests, Thank you for choosing our hotel and for sharing your positive experience. Your kind recognition and recommendation are greatly appreciated and serve as a strong motivation for our team. We remain committed to delivering warm, attentive service to all our guests. We look forward to welcoming you again and will continue working diligently to ensure an exceptional stay.
Dear Valued Guests, Thank you for choosing our hotel and for sharing your positive experience. Your kind recognition and recommendation are greatly appreciated and serve as a strong motivation for our team. We remain committed to deliverin… Show more
Reviewed: 14 September 2024 · Stayed in August 2024
Verified reviewReviewed: 1 August 2024 · Stayed in July 2024
Verified reviewReviewed: 26 July 2024 · Stayed in July 2024
Verified reviewReviewed: 17 March 2024 · Stayed in March 2024
Verified reviewReviewed: 6 March 2024 · Stayed in March 2024
Verified reviewThe facilities provided by the hotel are fantastic, and they got a pool and reasonably equipped gymnasium. The hotel provides a wide spread of choices for breakfast. Front desk staff, Miss Anna, has been very helpful while I was checking out of the hotel.
The gymnasium didn't provide any towel and no music on site. The pillows were too soft. Even after the hotel provided the wheat pillows, it was still quite uncomfortable.
Dear Guest, Thank you for taking the time to give us your valuable feedback. We sincerely apologise for not being able to make your stay a good one for various reasons. We would like to do our best to make your stay a better experience. We look forward to your return to witness our growth and progress. We wish you a happy life!
Dear Guest, Thank you for taking the time to give us your valuable feedback. We sincerely apologise for not being able to make your stay a good one for various reasons. We would like to do our best to make your stay a better experience. We … Show more
Reviewed: 6 January 2024 · Stayed in January 2024
Verified reviewvery decent services
Dear Guest! Thank you for choosing to stay at our hotel. We are delighted that you enjoyed our warm, cosy, friendly and sincere service, and that all of us at Hilton are passionate about delivering excellent service. We hope to meet you again soon and wish you a pleasant stay!
Dear Guest! Thank you for choosing to stay at our hotel. We are delighted that you enjoyed our warm, cosy, friendly and sincere service, and that all of us at Hilton are passionate about delivering excellent service. We hope to meet you aga… Show more
Reviewed: 27 November 2023 · Stayed in November 2023
Verified reviewReviewed: 2 November 2023 · Stayed in November 2023
Verified reviewI stayed at this hotel because of its appealing price. The rooms are spacious. The breakfast is great.
It looks kind of old and it is old. On day 2 of our stay, it happened there were hundreds of noisy women running around having a so-called company party.
Dear Guest, Thank you for choosing to stay at the hotel. We apologize for not being able to make your stay a pleasant one. The hotel has been around for more than 10 years and the design and facilities have aged slightly, but that does not stop us from serving you professionally and treating you with hospitality. Thank you again for your feedback and we look forward to making your next visit an even better experience!
Dear Guest, Thank you for choosing to stay at the hotel. We apologize for not being able to make your stay a pleasant one. The hotel has been around for more than 10 years and the design and facilities have aged slightly, but that does not … Show more
Reviewed: 30 October 2023 · Stayed in October 2023
Verified reviewlocation very nice along the Yangtze River , have local restaurant nearby.
Building and rooms quite old
Dear Guest, Thank you for choosing to stay at the hotel. We apologize for not being able to make your stay a pleasant one. The hotel has been around for more than 10 years and the design and facilities have aged slightly, but that does not stop us from serving you professionally and treating you with hospitality. Thank you again for your feedback and we look forward to making your next visit an even better experience!
Dear Guest, Thank you for choosing to stay at the hotel. We apologize for not being able to make your stay a pleasant one. The hotel has been around for more than 10 years and the design and facilities have aged slightly, but that does not … Show more
Reviewed: 22 October 2023 · Stayed in October 2023
Verified reviewReviewed: 21 October 2023 · Stayed in October 2023
Verified reviewThe staff was ver friendly and courteous
Rooms were old, where smoking was allowed in the past, which was very apparent by smell. The staff was very friendly but hardly spoke any English. My safe was defect I tried to have it looked at but nobody turned up after saying they would.
Dear guests, we are very sorry for your feedback about the disturbance during your stay, the hotel failed to deal with it timely and effectively, here, I only represent the hotel management to send you the most sincere apology. In addition, the relevant departments attach great importance to it and have already strengthened staff training and improvement. We sincerely invite you to visit our hotel again, we have been doing our best to provide convenience to our customers and look forward to your next visit!
Dear guests, we are very sorry for your feedback about the disturbance during your stay, the hotel failed to deal with it timely and effectively, here, I only represent the hotel management to send you the most sincere apology. In addition,… Show more
Reviewed: 24 September 2023 · Stayed in August 2023
Verified reviewMy daughter and I stayed between the 24th and 28th - The hotel was a nice hotel in a quiet corner of Nanjing. The issue was that the kitchens were partially closed and the main bar was closed for refurbishment. This meant that one couldn't get any food after 9 pm - fortunately after a long days travel (and checkin after 9pm).. we were offered some bread rolls and butter!! In addition, at the time there was nowhere to be other than our room or a few chairs in reception without a drink - but we managed this. One notable mention is William Zhang he really did 100% to help in a number of areas - with a brilliant tour guide, with the food issue.. with taxi's etc etc. Really good guy and a credit to the hotel. A nice place, but really should have noted that certain facilities were closed, but we enjoyed our stay in any case.
facilities were closed. could have had additional services available. twin rooms - should have washing areas / bathrooms with doors (that are opaque) not tinted glass or whatever fancy design. the people chose separate beds (ie a twin room) because they are not intimate.
Dear Guest, Thank you for taking the time to give us your valuable feedback. For various reasons, we sincerely apologize for not being able to make your stay a good experience. We would like to do our best to make your stay a better experience. We look forward to your visit again to witness our growth and progress. We wish you a happy life!
Dear Guest, Thank you for taking the time to give us your valuable feedback. For various reasons, we sincerely apologize for not being able to make your stay a good experience. We would like to do our best to make your stay a better experie… Show more
Reviewed: 18 September 2023 · Stayed in September 2023
Verified reviewReviewed: 18 September 2023 · Stayed in September 2023
Verified reviewReviewed: 23 August 2023 · Stayed in July 2023
Verified reviewGood view from window, balcony. Everything is modern and good.
The air conditioning system is blowing ice cold air on all settings, ended up switching it off and opening balcony door (but temperature outside is high and humidity is like 90%). Stuff didn't know enough English to communicate. Breakfast was okay for 5 star hotel,but not amazing. Place is in middle of nowhere with nothing to do.
Dear guests, we are very sorry that we could not bring you a pleasant stay. Please feel free to contact us if you have any problems during your stay. Please be assured that Hilton will continue to provide our guests with warm, comfortable, friendly and satisfactory services. We hope to see you again soon, and wish you a smooth journey and a happy life!
Dear guests, we are very sorry that we could not bring you a pleasant stay. Please feel free to contact us if you have any problems during your stay. Please be assured that Hilton will continue to provide our guests with warm, comfortable, … Show more
Reviewed: 9 August 2023 · Stayed in August 2023
Verified reviewThe hotel facilities were good. The room was quiet and comfortable. The hotel service was nice. Special thanks to Diana CAO for her patient guidance for the city taxi :)
The food in the lounge wasn’t tasty and the choice was limited. You have to ask the hostess for searching, if you want a beer.
Dear guests, thank you very much for choosing to stay at Hilton Nanjing Riverside and giving us detailed feedback on your stay. We will convey your comments to the relevant departments and continue to make adjustments and improvements. Adhering to Hilton's hospitality attitude, we are committed to providing guests with professional and caring services and creating a wonderful stay. We look forward to seeing you again and wish you a happy life!
Dear guests, thank you very much for choosing to stay at Hilton Nanjing Riverside and giving us detailed feedback on your stay. We will convey your comments to the relevant departments and continue to make adjustments and improvements. Adh… Show more