Severe lack of management Training, smoking policy of cigars in public bars. Half of the water features closed

Hotel location , scenery , young but untrained staff, pool and gardens

Stayed in March 2024

Crowded during breakfast, some facilities need renovation

Clean rooms, nice pool and beach area. The reception desk was helpful. Strongly support the "Clear your plate" campaign.

Stayed in January 2024

Too many stairs without ramps. So we have to carry our stroller all the time…😞

Great rooms, beautiful pool area and good breakfast

Stayed in June 2023

breakfast too crowded and missed fresh juice. The see view of the room was not what we expected as “see view”.

Cleaning lady made an outstanding job in the room

Stayed in January 2023

Rooms felt a little worn and dated for the price although clean. Room service was a little slow and staff were difficult about us requesting food poolside.

Beautiful private beach. Swimming pools were clean and grounds perfectly maintained. Breakfast was also of a good quality. Staff spoke enough English and were very helpful.

Stayed in January 2022

breakfast is so so, not that much to choose but acceptable

it’s beautiful and quite big, even though it’s old and for those who’s seeking to chill is not the best option either. very family place. we got free upgrade to family room with huge bathtub and amazing view.

Stayed in January 2022

the breakfast buffet had good Chinese and western food but it gets very noise inside. always tried to get a table outside to reduce this stress factor. „ocean view“ rooms can have no ocean view like ours, hotel says it’s just ocean side… long waiting times at the reception and 45min for a club sandwich.

the heated pool if great for families with little kids and the access to the ocean is also great compared to the hotels close by

Stayed in December 2021

Dinner menu, personals and pizza was terrible!!!! We waited pizza margarita 55 min!!! and when they bring it, pizza was with ice cold tomatoes and super poor cheese! It incredible, how could hotel 5 star cooked freeze pizza 55 min! pizza taste was like a fast food! we are suuuuper disappointed! (best pizza at hotel next hotel;)

super nice and huge room, cool views, good breakfast!

Stayed in December 2021

We requested a king seaview and paid extra money (100 dollars) but it wasn’t really a seaview- it was pretty far away from the sea and more like a swimming pool view! Room number 5306.

Access to the beach and the many pools and adult slide was fun!

Stayed in August 2021

Outdated rooms.

The best swimmingpool area in Sanya, connected to the beach. Filipino singers, great! Beijing duck at the China harvest restaurant, loved it.

Stayed in August 2021

Could do better with evening family friendly activities in the hotel and or the the beach and poolside, which the neighbouring hotel resorts offered. There was plenty of options for breakfast and dinner but they were highly Chinese orientated. The western options could be better.

Nice location, with good choice of eating location at the resort. Such as the beach, poolside and within the hotel. Get the reception staff on WeChat and asked to be notified on benefits, events and things to do will make your stay much more enjoyable. Also the beachside BBQ is the hotels best offering for dinner nights (3 times a week) and it is the most expensive. The hotpot nights for dinner should be avoided during the summer, instead spend your money at the other resorts dinner offerings.

Stayed in August 2021

Taken into account that the hotel is an international hotel the number of English speaking staff is very limited.

Overall the hotel was very nice and suitable for kids

Stayed in July 2021

Check in took about 20 minutes as there was a long line and only one person checking in guests. The breakfast area got so crowded after the first 45 minutes that there was a line up the staircase just to get a seat. The price of the food was very high for the average quality. The pool water was so warm that it wasn’t refreshing in the July heat.

Lots of pools to choose from. Room with ocean view was lovely. The beach access was convenient.

Stayed in July 2021

Imagine walking into the western restaurant and none of the staff speaks English. It took us 10 minutes to get just salt and pepper. Western restaurant needs to be upgraded with better food and more professional staff.

The location of the hotel is amazing. Its right on Yalong bay which is the best beach in Sanya. Great property with lots of trees and amazing swimming pools. We really enjoyed the spacious rooms and the mattress in the room is awesome. The evening buffet and bbq is also nice with the live band.

Stayed in July 2021

Service was just OK for the most part, except at the pool bar where it was poor and there were very few of the menu choices on offer. Rooms were not cleaned properly every day, there is no English TV channels and so take your own viewing options and there is very little restaurant choice in the hotel, beyond the buffet type set up. But the biggest downer is the heat of the pool water - it is way too hot all day and just not comfortable for a beach resort in summer.

Room was comfortable enough and spacious, breakfast food was fine and the staff in that particular restaurant were working very hard indeed! Beach is gorgeous!

Stayed in July 2021

Customer service, pickup from the airport (only 6 seats car?!?!), if you order cold water they serve you hot water and after that they just add ice in the hot water, they don’t exchange currency (unless it’s USD), food selection at menu is limited, personnel only speak Chinese, no facilities at the beach, at the check-in no one explains to you how the hotel functions and where are the facilities.

Nothing: the worst experience in hotel in my entire life.

Stayed in April 2024

Old facilities and stuff did not speak English at all. Pool was dirty my son got fever because of a bacterial infection. The hotel room door wasn’t sound proof at all and had trouble sleeping. The breakfast was okay however not many options there

Stayed in March 2024

Absense of hygienic shower in restroom. Some public restroms were a bit dirty in the area of the hotel. Absense wifi signal on the beach

The big, comfortable room with necessary facilities. The great area of the hotel Breakfasts include European food. The staff is ready to help you with your questions.

Stayed in March 2024

Staff does not know english. Which was very difficult to communicate.

Great service

Stayed in January 2024

•We had to request a room with sea view as was booked •No weastern restaurang •We had a deposit of luggage at depafture and asked them for a taxi 3.10 pm. No taxi was arranged 'because it was so many taxi waiting'. We were 30 monutes delayed •The offered Enhlish tea was for two persons we were three

The beach Possible activities for our 13 year daughter at the beach

Stayed in February 2023

The manager and the breakfast. One day was ok, but every next day the food was less and less and they charged me food that I never order. I had to complain for hours. NOBODY SPEAKS ENGLISH!!!

The Hotel is nice but the staff is rude and the manager acted completely wrong. He lied to us about many things and one day he said that we could not go out cause the rain. I cannot understand how he got that job. Do not go to this HOTEL!!!!!

Stayed in August 2022

beach area reconstruction

perfect option for family vacation! many pools, beach type pool suitable for toddlers ❤️ special thanks Henry Zhou from main restaurant who helped us with English and made my stay with 2 toddlers indeed comfortable. Guy with a big heart 🔥

Stayed in July 2022

The beach was under day and night construction with large and loud construction machinery and ships pumping sand 24/7. This was despite the hotel telling us in advance it would not be. Rude and combative front desk manager. He was sarcastic, condescending and rude to my wife as we were leaving for simply and politely asking what an unexplained charge was. He instantly apologised when we expressed shock and displeasure with his way of talking which suggests he knew his wrong, but a hotel shouldn't be managed by someone who works dictated by their mood.

The access to the beach was good. Lots of pool choices. Better for families as the hotel is clearly designed towards families with lots of kids events and areas.

Stayed in July 2022

splash pad needs renovating.

nice location, good pools, decent breakfast

Stayed in June 2022