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Reviews of Holiday Inn Express Hangzhou Airport by IHG

Building 19, Dexin Airport City, Guali Town, 311200 Hangzhou, China

#8 of 134 hotels in Hangzhou

Guests' Choice

Review score

Based on 120 hotel reviews

8.8

Score breakdown

  • Cleanliness

    9.1

  • Comfort

    9.1

  • Location

    8.6

  • Facilities

    8.8

  • Staff

    8.8

  • Value for money

    8.9

  • Free WiFi

    7.8

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Showing 1 – 25

  • Reviewed: 20 August 2025

    9.0
    Superb
    • Business trip
    • Solo traveller
    • Standard King Room
    • Stayed 1 night
    • Submitted via mobile

    Excellent service and price 👍

    Stayed in August 2025

  • Reviewed: 16 August 2025

    8.0
    Please Beware of Scammers!
    • Business trip
    • Couple
    • Standard Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Beware scammers!!!, they charged my credit card twice right after I left, they knew I was going for my flight and would not notice the fraught, luckily my flight was delayed. Isn't my first time so face this kind of problems of double tariffs. I had booked 4 rooms as there were 10 of us traveling including a baby too, I presume the managers took advantage that I would not notice, luckily I've saved their contacts right after the checkout and called their managers regarding this dilemma, 2 days passed by and still they did not refund me 😐

    No doubt the hotel was really nice for an overnight stay before your next flight. The food was good all the amenities and laundry too.

    Stayed in August 2025

  • Reviewed: 12 July 2025

    9.0
    Excellent
    • Leisure trip
    • People with friends
    • Standard Room
    • Stayed 1 night
    • Submitted via mobile

    Really clean room is really clean and nice and near to the metro station like 300m and the station is only one stop to the airport. Or by uber maybe 10min drive

    Stayed in July 2025

  • Reviewed: 7 July 2025

    10
    Exceptional
    • Business trip
    • Couple
    • Standard Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Great customer care.

    Stayed in July 2025

  • Reviewed: 7 July 2025

    9.0
    Good place to stay
    • Business trip
    • Group
    • Standard Twin Room
    • Stayed 1 night

    Was unable to connect my mobile with WIFI

    it was quite good and the location was good

    Stayed in June 2025

  • Reviewed: 5 July 2025

    8.0
    Excellent stay and really enjoy the breakfast.
    • Leisure trip
    • Couple
    • Standard King Room
    • Stayed 1 night
    • Submitted via mobile

    Clean, new and spacious. Big varieties of food for breakfast

    New hotel and very clean. About 6 km from airport which provides free bus shuttle to and from airport every hour. We reached the airport about 12 pm but failed to contact the hotel for free shuttle because we did not know we only have to use the last 7 digit of hotel number using Chinese SIM card. In the end we took a taxi which is quite cheap, only CNY 26. Nearby hotel, there are hawker stores which operate from 10 pm to 4 pm supper goers. Furthermore it is only about 200 m to MRT station.

    Stayed in July 2025

  • Reviewed: 25 June 2025

    10
    Very good
    • Leisure trip
    • Solo traveller
    • Standard Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Breakfast options are kind of limited, but still it was very tasty and I'm not complaining

    The location is perfect for transfer/transit travelers! The rooms are very clean and modern. Free pick up and send off to the airport! Also a tasty bonus: many street food sellers at night in front of the hotel.

    Stayed in June 2025

  • Reviewed: 24 June 2025

    8.0
    Very good
    • Leisure trip
    • Solo traveller
    • Standard Twin Room
    • Stayed 1 night

    Smoke smell can be encountered anywhere, anytime. Close to the airport but it is still a long way compared to the expectation based on the distance.

    Compared to some other HI express venues, this one was on a good scale. Breakfast is rather basic and not very tasty but sufficient as a morning food source. Airport shuttle.

    Stayed in June 2025

  • Reviewed: 11 June 2025

    8.0
    Very good
    • Solo traveller
    • Standard King Room with Extra Floor Space
    • Stayed 1 night
    • Submitted via mobile

    The airport shuttle only operates till 2 p.m.

    The location is perfect for a prexeparture stay. The mall is 3 subway stops away, the airport is close.

    Stayed in May 2025

  • Reviewed: 23 May 2025

    10
    Exceptional
    • Couple
    • Standard King Room
    • Stayed 3 nights
    • Submitted via mobile

    nothing

    clean

    Stayed in May 2025

  • Reviewed: 19 May 2025

    10
    Recommend for sure
    • Business trip
    • Family with young children
    • Standard Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Great for the price, very clean and comfortable beds, few meters from the train station (one before the airport) and you can get some street food at night

    Stayed in May 2025

  • Reviewed: 8 May 2025

    9.0
    Superb
    • Leisure trip
    • Solo traveller
    • Standard King Room
    • Stayed 1 night
    • Submitted via mobile

    There is no restaurant.

    The hotel was close to the airport and I was able to get a shuttle.

    Stayed in May 2025

  • Reviewed: 8 April 2025

    8.0
    Great place to stay if you want to be in the proximity to the airport.
    • Leisure trip
    • Solo traveller
    • Standard King Room
    • Stayed 1 night

    nothing.

    Breakfast is good. Location is good because it is near the airport which is my requirement

    Stayed in March 2025

  • Reviewed: 2 April 2025

    8.0
    Near to airport
    • Business trip
    • Solo traveller
    • Standard King Room
    • Stayed 1 night

    It was a stop-over, all basic needs accommodated. It's a short distance from the airport, good enough for a short stay.

    Stayed in February 2025

  • Reviewed: 29 March 2025

    9.0
    Superb
    • Leisure trip
    • Couple
    • Standard King Room
    • Stayed 1 night
    • Submitted via mobile

    Clean

    Stayed in March 2025

  • Reviewed: 20 March 2025

    10
    Exceptional
    • Leisure trip
    • Solo traveller
    • Standard King Room with Extra Floor Space
    • Stayed 1 night

    no English at all you most use google translation

    location 10 mints from airport and they have free shuttle and the room was really big and modren breakfast was ok

    Stayed in March 2025

  • Reviewed: 23 February 2025

    9.0
    Superb
    • Business trip
    • Solo traveller
    • Standard King Room
    • Stayed 1 night
    • Submitted via mobile

    Unfortunately most staff don't speak any English which makes it very hard to communicate. Should always be ready with translation apps. Bathroom sink got clogged very easily.

    Very clean. Good ventilation. Excellent staff with very quick response.

    Stayed in February 2025

  • Reviewed: 18 February 2025

    9.0
    Convenient if you have transit
    • Leisure trip
    • Couple
    • Standard King Room
    • Stayed 1 night
    • Submitted via mobile

    The location was perfect for our 24-hour transit. There was a metro station in 5 minute walk from the hotel which made it possible for us to explore the city. Please be sure to contact the hotel regarding the transfer (from airport) in advance.

    Stayed in February 2025

  • Reviewed: 7 January 2025

    10
    Exceptional
    • Solo traveller
    • Standard King Room
    • Stayed 1 night
    • Submitted via mobile

    It's quite a modern and nice hotel. It's well maintained, and the breakfast is delicious. Good value for money.

    Stayed in January 2025

  • Reviewed: 6 January 2025

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • 1 King and 1 Single Standard
    • Stayed 1 night
    • Submitted via mobile

    Clean and good service

    Stayed in January 2025

  • Reviewed: 5 January 2025

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • 1 King and 1 Single Standard
    • Stayed 1 night

    No airport transfer at odd hours (which is really important for transient passengers like us with small kids. We got quite worried that we won't have an option to go back at very early morning (6AM) to the aiport . Good thing there's a bus but had to be at lobby at exact time.

    It's close to the airport which was exactly what we needed. Communication was excellent especially since we travelled at night and had to leave early.

    Stayed in January 2025

  • Reviewed: 1 January 2025

    9.0
    very good
    • Leisure trip
    • Couple
    • Standard Room
    • Stayed 1 night

    None

    Cleanness, services and breakfast

    Stayed in December 2024

  • Reviewed: 30 December 2024

    9.0
    Superb
    • Business trip
    • Solo traveller
    • Standard King Room
    • Stayed 1 night

    The TV program, there wasn't any foreign news channel

    Spacious and cleanliness

    Stayed in December 2024

  • Reviewed: 29 December 2024

    10
    Morden and Clean
    • Leisure trip
    • Couple
    • Standard King Room
    • Stayed 1 night
    • Submitted via mobile

    Nothing

    The hotel was very clean and modern. Spacious design and a great location to the airport. Only one stop on line seven towards the city.

    Stayed in December 2024

Showing 1 – 25

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