Reviews of Pandora Vista Retreat
Near Yangjiajie Ticket Station, Yejipu Village, Wu Lingyuan, 427000 Zhangjiajie, China
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Reviewed: 13 August 2025 · Stayed in August 2025
Verified reviewThe property is on a beautiful scenery, it is built with local architecture lines and it has a swimming pool. Breakfast (with invariable choice) is in a contiguous building uphill. Tiffany was extremely helpful and she speaks perfectly t English which helped a lot communication. Unfortunately it was pouring rain during our stay and we had very limited choices. The private bathroom was outdoors overlooking the nature. Insects might be an issue but we didn’t experience any annoyances.
Some noisy guests all the nights during the stay. I propose the hotel to require silence after a certain hour. Last night we had noise until 23:30. The breakfast could be improved giving a larger choice.
Thank you very much for choosing our hotel and sharing such a detailed stay experience! We are delighted to hear your praise for the hotel's beautiful scenery, adoption of local architectural style, and beautiful swimming pool.The private bathroom overlooks the natural scenery, which is also the unique experience we expect to create for our guests. Although insects are a common problem in outdoor environments, we are glad that you have not been disturbed by them. We deeply regret that the heavy rain during your stay has limited your travel and activity options. At the same time, we sincerely apologize for the noisy guests at night that may affect your rest, as well as the need for a variety of breakfast options. We have carefully recorded your suggestion to maintain silence after a specific time and will consider formulating relevant regulations in the future. We will also strengthen nighttime management, remind guests to pay attention to the volume, and strive to create a quiet resting environment for everyone. Regarding breakfast, we will actively discuss improvement plans, add more diverse options, and enhance the quality of breakfast. Thank you again for your feedback. We hope you can visit us again in the future and give us the opportunity to present you with a more perfect experience. Wishing you a happy life and all the best!
Thank you very much for choosing our hotel and sharing such a detailed stay experience! We are delighted to hear your praise for the hotel's beautiful scenery, adoption of local architectural style, and beautiful swimming pool.The priva… Show more
Reviewed: 4 August 2025 · Stayed in July 2025
Verified reviewThe hotel staff were incredibly helpful with planning out our trips to the Zhangjiajie national park.
Most of the hotel rooms (ex. double with pond view) have a bathtub and shower that is lined by doors that have big gaps in them. This means that many bugs and even frogs can enter your shower space.
Sincerely thank you for recognizing our hotel staff! Being able to provide 'great assistance' in the process of planning your trip to Zhangjiajie National Park is an important manifestation of our team's service value. Your feedback is an extremely valuable driving force for us to improve, helping us identify problems in a timely manner and continuously improve our services and facilities. If you come to Zhangjiajie again in the future, we sincerely hope to have the opportunity to provide you with a better accommodation experience and let you feel our changes and progress.
Sincerely thank you for recognizing our hotel staff! Being able to provide 'great assistance' in the process of planning your trip to Zhangjiajie National Park is an important manifestation of our team's service value. Your feed… Show more
Reviewed: 20 July 2025 · Stayed in July 2025
Verified reviewThis hotel is at the end of a lane about 2 km from the West Gate of Zhangjiajie park. The hotel sits in a valley that it seems to have all to itself. There are 3 buildings and my room was in front down from the pool. The restaurant was a quock and beaitiful stroll. I thought the food was great and was authentic and local. The staff was super kind and helpful. Not cheap, but priced so it really was justified. Zhangjiajie Park was challening and thrilling, maybe even past my limits.
You are in a remote spot, I was happy there for 4 nights.
Thank you very much for your recognition of the team. 'Friendly and helpful' is our requirement for every employee, and being able to feel this warmth during this journey is their greatest value. And your mention of 'not cheap but reasonably priced' is a recognition of our quality and service - we always believe that reasonable prices should match unique environments, authentic experiences, and thoughtful services. We are honored to have your understanding. Although the journey in Zhangjiajie Park is full of challenges, it is fortunate that Pandora Vista can be a relaxing "harbor" for you upon your return, allowing you to spend four enjoyable nights in remote valleys. We will take good care of this tranquility and uniqueness, and we look forward to welcoming you again in the future, allowing you to enjoy another comfortable and peaceful life next to nature. Thank you again for sharing. Wishing you every journey in the future to be full of surprises and joy!
Thank you very much for your recognition of the team. 'Friendly and helpful' is our requirement for every employee, and being able to feel this warmth during this journey is their greatest value. And your mention of 'not cheap b… Show more
Reviewed: 17 July 2025 · Stayed in July 2025
Verified reviewTiffany was super helpful, she speaks very well english and give very good tips to the park with the map. We could manage by ourselves the visit thanks to her. The hotel is located in an amazing area, the pool is refreshing after a day of hike and visit. The facilities are cleaned, the bathtub is outside the room but it is better as it is humid at this period. The bed was confortable. The breakfast was local, chinese soup, our kid could not eat, but we enjoyed. He did enjoy the rest, dim sum, spongy cakes, fruits, toasts and eggs. For dinner, we could eat at the hotel restaurant if we were tired, otherwise can go to the town. Tiffany and the team have a golf car, super convenient to dropoff to the park and also to town. We strongly recommend the hotel and this national park, our kid really enjoyed and us too ! We stayed there few nights to enjoy this huge national park and the different places (zhangjiaje park, gold whip stream, yellow cave, tianmen mountain,glass bridge, we could not visit tianzi as they closed for few days as too crowded).
nothing
In your eyes, the "stunning hotel location" and "refreshing swimming pool after hiking" are exactly the "healing corners" we want to create for tired travelers - surrounded by nature, with clean facilities, comfortable beds, and outdoor bathtubs adapted to humid climates, allowing everyone to unwind from a day's hustle and bustle. As for breakfast, we are glad that you can enjoy authentic local Chinese dishes, and we are also happy that children can find their favorite taste in Dim sum, sponge cake, fruit and other choices, taking into account the family's food preferences, which is particularly meaningful to us. Not only did you share your hotel experience, but you also talked in detail about exploring Zhangjiajie National Park (Jinbian Creek, Huangdong, Tianmen Mountain, Glass Bridge) with your family. Even though you regretfully missed Tianzi Mountain, you still left behind fond memories. Your 'strong recommendation' is a double recognition of the hotel and this land, and this affirmation is invaluable to us. Pandora Vista Retreat will always protect this nature and care, and we look forward to welcoming you and your family again in the future. Perhaps next time, we can accompany you to make up for the regret of exploring Tianzi Mountain! Thank you again for your heartfelt sharing. Wishing you and your family every journey ahead to be filled with laughter and joy!
In your eyes, the "stunning hotel location" and "refreshing swimming pool after hiking" are exactly the "healing corners" we want to create for tired travelers - surrounded by nature, with clean facilities, com… Show more
Reviewed: 14 July 2025 · Stayed in July 2025
Verified reviewThe staff are gorgeous
Quiet, friendly staff helpful if you feel like home
We are so happy to hear your praise for our staff! We have always hoped that every guest who comes here can feel at home. Our team always adheres to this philosophy, serving every guest with care, from daily thoughtful greetings to solving various needs for you, all of which are their efforts to make you feel at home. Your recognition is of great significance to us. It is the best reward for the hard work of our staff and inspires us to continue creating a warm and comfortable environment for our guests. Looking forward to your visit again, we will provide you with better service and create a better experience!
We are so happy to hear your praise for our staff! We have always hoped that every guest who comes here can feel at home. Our team always adheres to this philosophy, serving every guest with care, from daily thoughtful greetings to solving … Show more
Reviewed: 6 July 2025 · Stayed in June 2025
Verified reviewWe truly enjoyed our stay at Pandora Vista Retreat! The location is absolutely amazing — perfect for anyone looking to explore the breathtaking Avatar Mountains. The views are stunning and it’s close to many key attractions in the area. A special thank you to Tifiny and her colleague, who went above and beyond to make our stay smooth and memorable. From the moment we arrived until the day we left, they helped us with transportation, entrance tickets, and gave us great guidance on visiting the scenic spots. Their hospitality really made a difference. Highly recommended for anyone planning a trip to Zhangjiajie and the Avatar Mountain area!
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Seeing how much you loved your stay at Pandora Vista Retreat, our hearts are filled with joy and emotion. This is the driving force behind our commitment to creating unforgettable experiences for every guest! Thank you very much for your high recognition of our Retreat location. We are honored to be your ideal destination for exploring the 'Avatar Mountains' - this dreamlike and awe inspiring natural wonder. We are well aware that an excellent location can add countless colors to a trip, and the magnificent scenery of the "Avatar Mountains" and the abundant scenic resources around it make our retreat even more charming, providing convenience and beauty for your journey, which is our luck. Your 'strong recommendation' is of great significance to us. It is not only a trust in our service and quality, but also gives us confidence to continue to improve. We are eagerly looking forward to more travelers planning to visit Zhangjiajie and the "Avatar Mountain" area in the future. Through your sharing, they can come to Pandora Vista Retreat and embark on their own exciting journeys.
Seeing how much you loved your stay at Pandora Vista Retreat, our hearts are filled with joy and emotion. This is the driving force behind our commitment to creating unforgettable experiences for every guest! Thank you very much for your … Show more
Reviewed: 29 June 2025 · Stayed in June 2025
Verified reviewVery good Atmosphere and Staff is very Helpful
Thank you for your comment, and what we value most is your recognition of the thoughtful service provided by the staff. From assisting with itinerary planning and providing transportation services, to always paying attention to your needs and ensuring a comfortable stay, every effort of the team stems from the original intention of "making guests feel at home". Knowing these meticulous actions makes you feel 'gratified', which is the most precious affirmation and encouragement for us. Thank you again for your heartfelt sharing. Wishing you a happy life!
Thank you for your comment, and what we value most is your recognition of the thoughtful service provided by the staff. From assisting with itinerary planning and providing transportation services, to always paying attention to your needs a… Show more
Reviewed: 12 June 2025 · Stayed in June 2025
Verified reviewLe lieu et le chien
Thank you so much for taking the time to share your wonderful experience at Pandora Vista Retreat! We’re already looking forward to the day you return to this mountain haven—until then, we hope the memories of your time here bring you warmth. Thank you again for your love and support!
Thank you so much for taking the time to share your wonderful experience at Pandora Vista Retreat! We’re already looking forward to the day you return to this mountain haven—until then, we hope the memories of your time here bring you warm… Show more
Reviewed: 12 June 2025 · Stayed in June 2025
Verified reviewLocation in the mountains was beautiful ! Our host Tiffany was so accommodating and approachable. She organised a local tour for us at a very reasonable price. Love everything about this place.
Thank you so much for taking the time to share your wonderful experience at Pandora Vista Retreat! The fact that you “love everything about this place” is the highest praise we could ask for. Every detail, from the mountain views to Tiffany’s hospitality, is crafted to make your stay special, and your satisfaction is what drives us. We’re already looking forward to the day you return to this mountain haven—until then, we hope the memories of your time here bring you warmth. Thank you again for your love and support!
Thank you so much for taking the time to share your wonderful experience at Pandora Vista Retreat! The fact that you “love everything about this place” is the highest praise we could ask for. Every detail, from the mountain views to Tiffany… Show more
Reviewed: 5 June 2025 · Stayed in May 2025
Verified reviewEverything! The location in a quiet rural area, jungle view, pool, balcony, careful decorationss, possibility to order food made by locals for dinner. Big thanks to English speaking stuff. To Linda for her patience with helping to plan my itinerary before my arrival. To Tiffany during my stay for advices, online support on WeChat during my trips out of the property and for waking up early on my departure day! I highly reccommend this place, would love to come back myself.
Nothing!
Thank you for leaving a comment. Seeing you summarize this accommodation with 'everything is fine', our hearts are filled with joy and satisfaction! We want to create an immersive rural vacation experience that allows you to enjoy the forest scenery, pool time, or unwind on a carefully decorated balcony in this peaceful countryside. You can even taste the locally made dinner. Every detail of the environment and service settings is designed to help you relieve fatigue and feel at ease.
Thank you for leaving a comment. Seeing you summarize this accommodation with 'everything is fine', our hearts are filled with joy and satisfaction! We want to create an immersive rural vacation experience that allows you to enjoy t… Show more
Reviewed: 31 May 2025 · Stayed in May 2025
Verified reviewOur stay at Pandora Vista Retreat was nothing short of amazing! From the moment we arrived, we were blown away by the beauty and tranquility of the property — it’s even more stunning in person than in the photos. What truly made this experience exceptional, though, was Tiffany, our incredible host. She went above and beyond to ensure our stay was perfect. Every detail was thoughtfully prepared, from the warm welcome to the little personal touches that made us feel right at home. Tiffany’s hospitality, kindness, and attentiveness truly made this retreat feel special and memorable. If you're looking for a peaceful escape with breathtaking views and a host who genuinely cares about your experience, look no further than Pandora Vista Retreat. We’re already looking forward to coming back!
Thank you very much for taking the time to share your accommodation experience at Pandora Vista Retreat in detail! We are delighted to see that you have been moved by the scenery and tranquility here since your arrival, and even feel that the actual scene is more stunning than the photos. This is exactly what we have always hoped to create for every guest as an unexpected first encounter surprise. We are both moved and excited to hear that you have started looking forward to returning again - Pandora Vista Retreat will always maintain this tranquility and refinement, waiting for you to return with new expectations and enjoy another time with beautiful scenery and warmth. Thank you again for your love and recommendation, and I wish you a happy holiday in the future!
Thank you very much for taking the time to share your accommodation experience at Pandora Vista Retreat in detail! We are delighted to see that you have been moved by the scenery and tranquility here since your arrival, and even feel that t… Show more
Reviewed: 28 May 2025 · Stayed in May 2025
Verified reviewAmazing hotel, with stunning views and very close to the west gate into the park. Tiffany was exceptional, helped us throughout our stay from meals to planning our day trips, booking tickets for us, arranging transport, and her english is very good! Honestly we don't know what we would have done without her, she really made our stay here special ❤️ We really loved it here, our only regret is not staying longer!
Thank you very much for your comment and for your high praise of our staff. If you haven't made any plans before coming to Zhangjiajie, our hotel can provide you with a free itinerary plan. If you have any ideas, please let our staff know and they will help you arrange your itinerary based on your actual situation and plan a perfect vacation for you.
Thank you very much for your comment and for your high praise of our staff. If you haven't made any plans before coming to Zhangjiajie, our hotel can provide you with a free itinerary plan. If you have any ideas, please let our staff kn… Show more
Reviewed: 27 May 2025 · Stayed in April 2025
Verified reviewLocation, room
There was no internet
Thank you very much for your comment. Our staff is available 24 hours a day. If you have any questions, you can contact the on-site staff to help you solve them. We look forward to your next stay.
Reviewed: 25 May 2025 · Stayed in May 2025
Verified reviewI loved this accommodation and totally recommend it. The rooms were lovely, mine opening out to a lily pond, others onto the pool. They were styley, clean and the whole facility was in a beautiful spot looking straight into the mountains. Tiffany was incredibly helpful in all ways. Gave great recommendations for the park and was available during the day to check in if I felt lost in the park. She’s was exceptional with great English. The hotel is located near the West Gate entrance to Zhangjiajie National Park which seems the best place to be located to be moving against the crowds. We had relatively smooth travel with limited queues but observed huge queues moving in the opposite direction. If you are thinking about accommodation in the area you won’t be disappointed.
Nothing
Thank you very much for your high praise of our employees. Our hotel is located at the west gate of Forest Park, only about a three minute drive away, which can effectively avoid long queues. We look forward to your next stay
Reviewed: 13 May 2025 · Stayed in May 2025
Verified reviewI like about the beautiful view
Everything perfect
Our hotel is located at the foot of Avatar Mountain. Every morning, you can see the most perfect scenery. If you don't want to visit the scenic area, you can also enjoy the perfect view from the balcony of your room. The outdoor super large swimming pool is also a great place for leisure.Look forward to your next stay.
Our hotel is located at the foot of Avatar Mountain. Every morning, you can see the most perfect scenery. If you don't want to visit the scenic area, you can also enjoy the perfect view from the balcony of your room. The outdoor super l… Show more
Reviewed: 13 May 2025 · Stayed in May 2025
Verified reviewAmazing hotel complex right at the foot of the Zhangjiajie National Forest Park featuring a spectacular pool with full-scale views of the nearby mountains. Cosy rooms, each one featuring a unique design. Private bathroom on the terrace featuring a great view from the bath tub, modern showers and a traditional private wood-fired oven. High quality mattress, all ammenities in the bathroom. But what REALLY made this stay unique is the care and attention provided by the staff, especially Linda from the reception. She's not only there to arrange pickup and airport transfer at a reasonable price, she plans each and every day of your stay individually based on your personal preferences to make the very best out of your time in this lovely place. A custom itiniery for each day, pre-booking of all necessary tickets, arrangement of transfers of private cars for longer trips, optimized solutions for luggage logistics to save time, even pre-written notes in Chinese to show to park employees to ensure smooth admission - everything is taken care of in a most experienced, professional, yet warm-hearted way. HIGHLY RECOMMENDED!
Thank you for your comment and your recognition of the service provided by our hotel staff. Our hotel is located in an extremely advantageous position at the foot of Mount Avatar, and it's only a three-minute drive from the forest park. Moreover, for this distance, we offer free pick-up and drop-off services. Every day, we directly purchase the ingredients from the surrounding farmers to provide our guests with the freshest and healthiest ingredients to the greatest extent. In addition, if you have any other needs during your trip to Zhangjiajie, you can also contact us in advance. We will do our best to arrange for you. We look forward to your next stay！
Thank you for your comment and your recognition of the service provided by our hotel staff. Our hotel is located in an extremely advantageous position at the foot of Mount Avatar, and it's only a three-minute drive from the forest park.… Show more
Reviewed: 10 May 2025 · Stayed in May 2025
Verified reviewThere nice helpful girls on reception, design
Thank you very much for your comment. We are glad that everything we do has been recognized by you. All the staff at our hotel are willing to provide the highest quality service to every guest. In addition to our superior geographical location, we also hope to make every guest feel at home. Looking forward to your next stay.
Thank you very much for your comment. We are glad that everything we do has been recognized by you. All the staff at our hotel are willing to provide the highest quality service to every guest. In addition to our superior geographical locat… Show more
Reviewed: 9 May 2025 · Stayed in May 2025
Verified reviewPandora Vista Retreat was truly a highlight of our trip. The resort is beautiful, peaceful, and feels like a hidden gem in the heart of Zhangjiajie. The hospitality was exceptional — Linda, in particular, went above and beyond to ensure we had the best experience possible. She greeted us with genuine warmth, helped us plan our itinerary with a hand-drawn map, and even organised pick-up and drop-off services to fit our short schedule. When it started raining, staff immediately brought us umbrellas. It genuinely felt like staying with family — so welcoming, kind, and attentive to every detail.
Our only regret is that we couldn't stay longer!
Thank you very much for your comment. Our service philosophy is to make every guest feel the warmth of home. We are glad that we have done this for you and have received your recognition. The journey was brief, but I believe our sincere communication will be the most unforgettable. Looking forward to our next encounter
Thank you very much for your comment. Our service philosophy is to make every guest feel the warmth of home. We are glad that we have done this for you and have received your recognition. The journey was brief, but I believe our sincere com… Show more
Reviewed: 7 May 2025 · Stayed in May 2025
Verified reviewLocation is stunning and makes for peaceful stay. Staff are friendly and attentive. Good size pool. Room was nice and bed was large and comfy. Good selection of dinner options
Thank you very much for your comment. We are glad that our service has been recognized by you. We will provide free itinerary customization for our guests. If you are unsure about which scenic spots are most worth visiting, which route is most suitable for you, or how to arrange your time reasonably, just let us know and we will do our best to help you. Looking forward to your next stay
Thank you very much for your comment. We are glad that our service has been recognized by you. We will provide free itinerary customization for our guests. If you are unsure about which scenic spots are most worth visiting, which route is m… Show more
Reviewed: 27 April 2025 · Stayed in April 2025
Verified reviewEverything was perfect! Amazing place to stay, very quiet and relaxed. Thanks to our host Linda for organizing many wonderful excursions as well.
Thank you for your comment. Our hotel has been constantly improving our services, so we really need every guest to provide us with suggestions for improvement. Currently, we have basically covered all ticket booking services and transportation services in Zhangjiajie. If you have any special needs, you can also contact our hotel before checking in. We will do our utmost to ensure a smooth journey for every guest. We look forward to your next stay.
Thank you for your comment. Our hotel has been constantly improving our services, so we really need every guest to provide us with suggestions for improvement. Currently, we have basically covered all ticket booking services and transportat… Show more
Reviewed: 25 April 2025 · Stayed in April 2025
Verified reviewGreat location, beautiful hotel, great service. Would highly recommend. The 2 girls on reception were very sweet and helpful. Our room faced the avatar peaks. Incredibly beautiful 😻
Thank you very much for your comment. Our hotel not only has the most advantageous geographical environment, but also the best service. We hope that every guest can relax here and enjoy the beautiful scenery in the best state. When you return to the hotel exhausted, our most local dishes will help you dispel the fatigue of the day. Looking forward to your next stay.
Thank you very much for your comment. Our hotel not only has the most advantageous geographical environment, but also the best service. We hope that every guest can relax here and enjoy the beautiful scenery in the best state. When you retu… Show more
Reviewed: 19 April 2025 · Stayed in April 2025
Verified reviewThanks to Linda for her wonderful support to us during our holidays. She was always there! Perfect place to visit Pandora park and to spend some days out of the city. Wonderful views and pool! Great food! Thanks to all of u for your kindness
Thank you for your comment. Our hotel is only a three minute drive from the west gate of Zhangjiajie National Forest Park. Here, you don't need to wait too long to take the world's tallest outdoor elevator - Bailong Elevator. The location is very advantageous, and it is definitely the best accommodation choice for visiting the National Forest Park.
Thank you for your comment. Our hotel is only a three minute drive from the west gate of Zhangjiajie National Forest Park. Here, you don't need to wait too long to take the world's tallest outdoor elevator - Bailong Elevator. The lo… Show more
Reviewed: 10 April 2025 · Stayed in April 2025
Verified reviewEverything excellent. Staff was very friendly. Food excellent. 👍
Thank you very much for your comment. Every comment of yours will be an encouragement for us on the way forward. All our ingredients are sourced from nearby farmers. On the basis of ensuring freshness, we can also diversify their dishes to the greatest extent, guaranteeing that each dish is the most characteristic of the local area！
Thank you very much for your comment. Every comment of yours will be an encouragement for us on the way forward. All our ingredients are sourced from nearby farmers. On the basis of ensuring freshness, we can also diversify their dishes to … Show more
Reviewed: 31 March 2025 · Stayed in March 2025
Verified reviewVery easy to communicate through WeChat & organiser a driver. The team sorted our national park tickets out etc - very useful.
Thank you for your comment. Our hotel has been constantly improving our services, so we really need every guest to provide us with suggestions for improvement. Currently, we have basically covered all ticket booking services and transportation services in Zhangjiajie. If you have any special needs, you can also contact our hotel before checking in. We will do our utmost to ensure a smooth journey for every guest. We look forward to your next stay！
Thank you for your comment. Our hotel has been constantly improving our services, so we really need every guest to provide us with suggestions for improvement. Currently, we have basically covered all ticket booking services and transportat… Show more
Reviewed: 4 January 2025 · Stayed in January 2025
Verified reviewFrom start to finish we felt very taken care of and looked after by their staff member, Tiffany. She helped us sort taxis to and from the property, helped us book tickets to all of the local attractions and mapped out routes for each day. We are vegetarian, and she was very accommodating in helping us get meals at their restaurant, which were all delicious. The location is great. They offer a shuttle cart ride to the west gate entrance. Views were beautiful and we went in the off-season and there were almost no people.
In our room, the shower/bath were in a separate section that was a little cold, but nothing unmanageable.
Thank you for recognizing our work. Your satisfaction is our goal. No matter which country or region our guests come from, we will do our best to help them complete a perfect vacation within the achievable range.If you want to avoid crowds to the greatest extent possible, staying at our hotel would be the best choice .Thank you again for your stay. Looking forward to your next visit.
Thank you for recognizing our work. Your satisfaction is our goal. No matter which country or region our guests come from, we will do our best to help them complete a perfect vacation within the achievable range.If you want to avoid crowds … Show more