Reviews of Hyatt Regency Dongguan
Song Shan Lake National High-tech Industrial Development Zone, Qinyuan Road, Dalang, 523808 Dongguan, China
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Reviewed: 8 September 2025 · Stayed in September 2025
Verified reviewMain lobby and room are clean and cozy.
swimming pools look terrible.
Reviewed: 3 August 2025 · Stayed in July 2025
Verified reviewReviewed: 13 July 2025 · Stayed in July 2025
Verified reviewThe hotel was lovely
We had to change room on arrival as you could smell someone had been smoking in the room . And some mornings you could smell smoke in the corridors even though it's a non smoking hotel. Also the pool needs a good clean.
Dear Guest, Thank you for choosing Hyatt Regency Dongguan and for sharing your feedback. We're glad to hear you found the hotel lovely, but we sincerely apologize for the inconvenience caused by the initial room condition and the occasional smoke odor in the corridors. As a non-smoking hotel, we take these matters seriously and will investigate thoroughly to ensure a smoke-free environment for all our guests. We also appreciate your comments about the pool cleanliness. Maintaining a clean and welcoming pool area is important to us, and we will address this promptly to enhance the experience for our future guests. Thank you again for bringing these issues to our attention. We hope to have the opportunity to welcome you back and provide a flawless stay. Warm regards, Hyatt Regency Dongguan Team
Dear Guest, Thank you for choosing Hyatt Regency Dongguan and for sharing your feedback. We're glad to hear you found the hotel lovely, but we sincerely apologize for the inconvenience caused by the initial room condition and the occasi… Show more
Reviewed: 1 July 2025 · Stayed in June 2025
Verified reviewBreakfast was good. particularly seasonal fruits.
Room service food was not good. Three days in dinner, I have tried different menus, nothing feel/taste good to me.
Thank you for choosing us and for sharing your valuable feedback. We are pleased to hear that you enjoyed our breakfast and seasonal fruits. We sincerely apologize that your dinner experience did not meet your expectations. Your feedback is very important to us, and we will carefully work to improve the quality and diversity of our dining options in order to provide a more satisfying dining experience for you and our other guests. We look forward to welcoming you again in the future to experience our improvements and dedicated service. Wishing you a wonderful life!
Thank you for choosing us and for sharing your valuable feedback. We are pleased to hear that you enjoyed our breakfast and seasonal fruits. We sincerely apologize that your dinner experience did not meet your expectations. Your feedback is… Show more
Reviewed: 28 June 2025 · Stayed in June 2025
Verified reviewIt's a great resort with all the facilities you can look for. The staff is super friendly and it everything was made comfortable for us and our baby. We came a few times already and will come back
Thank you so much for your wonderful review of Hyatt Regency Dongguan! We're delighted to hear that you and your family enjoyed your stay with us and found our facilities to your liking. It’s especially heartwarming to know that our team made you and your baby feel comfortable—our staff truly takes pride in providing friendly and attentive service. We’re grateful for your continued visits and look forward to welcoming you back again soon for more memorable family moments. Safe travels until then!
Thank you so much for your wonderful review of Hyatt Regency Dongguan! We're delighted to hear that you and your family enjoyed your stay with us and found our facilities to your liking. It’s especially heartwarming to know that our tea… Show more
Reviewed: 17 May 2025 · Stayed in May 2025
Verified reviewShuttle bus to city vcentre
Reviewed: 31 March 2025 · Stayed in March 2025
Verified reviewI liked the rook and breakfast
the ruined building next to the hotel is depressive
Dear guest, Thank you for your review of your recent stay at the Hyatt Regency Dongguan. We are glad that you chose us as your hotel during your visit. We will continue to strive in delivering quality services, allowing our guests' to indulge in the best they deserve. Once again, we look forward to your next stay with us and continuous support in the near future. Thank you!
Dear guest, Thank you for your review of your recent stay at the Hyatt Regency Dongguan. We are glad that you chose us as your hotel during your visit. We will continue to strive in delivering quality services, allowing our guests' to i… Show more
Reviewed: 23 March 2025 · Stayed in March 2025
Verified reviewLovely hotel and great setting on the lake. Will stay again when here on business.
Dear Valued Guest, Thank you for your kind words! We’re thrilled you enjoyed our lakeside serenity and found it ideal for your business stay. Your praise for the hotel’s ambiance and service truly inspires our team. It would be our pleasure to welcome you back soon—whether for work or leisure. Let’s create more memorable moments by the lake! Warm regards,
Dear Valued Guest, Thank you for your kind words! We’re thrilled you enjoyed our lakeside serenity and found it ideal for your business stay. Your praise for the hotel’s ambiance and service truly inspires our team. It would be our pleasure… Show more
Reviewed: 24 December 2024 · Stayed in November 2024
Verified reviewNice lakeside location outside of downtown Donnguan. Comfortable rooms.
Dear Valued Guest, Thank you for highlighting our tranquil lakeside retreat! We're delighted you appreciated the serene location beyond Dongguan's bustle and found the rooms to your comfort. Your kind affirmation of our lakeside charm and room quality motivates us to keep refining the Hyatt Regency experience. Whether returning for business or a leisurely escape, we'll be here to welcome you with renewed lakeside magic. Warm regards,
Dear Valued Guest, Thank you for highlighting our tranquil lakeside retreat! We're delighted you appreciated the serene location beyond Dongguan's bustle and found the rooms to your comfort. Your kind affirmation of our lakeside cha… Show more
Reviewed: 29 November 2024 · Stayed in November 2024
Verified reviewReviewed: 22 November 2024 · Stayed in November 2024
Verified reviewReviewed: 20 November 2024 · Stayed in November 2024
Verified reviewReviewed: 19 November 2024 · Stayed in November 2024
Verified reviewThe room is spacious, nice lake view
The Wi-Fi is turned off every other seconds, very annoying!
Dear guest,Thank you for your review of your recent stay at the Hyatt Regency Dongguan. We are glad that you chose us as your hotel during your visit, however, we are disappointed to hear of your negative experiences while at our hotel. We are always willing to listen to guests and pay attention to the experience of guests. We will timely feedback to the relevant departments and improve. looking forward to welcoming you back soon.
Dear guest,Thank you for your review of your recent stay at the Hyatt Regency Dongguan. We are glad that you chose us as your hotel during your visit, however, we are disappointed to hear of your negative experiences while at our hotel. We … Show more
Reviewed: 13 November 2024 · Stayed in November 2024
Verified reviewRoom size is good, quiet
Not clean, smell bad, lack of maintenance, many places seems a little run down
Dear guest, We sincerely appreciate your recognition of the room size and tranquility. We're extremely sorry for the issues you encountered, such as uncleanliness, bad smell, and lack of maintenance. We've already dispatched a professional cleaning crew to conduct a thorough cleaning and inspection to eliminate the odor source. Meanwhile, our maintenance team is working on a comprehensive overhaul of all facilities. We are committed to making significant improvements and look forward to providing you with a completely new and satisfying experience during your next stay. Thank you for your understanding and support. Best regards
Dear guest, We sincerely appreciate your recognition of the room size and tranquility. We're extremely sorry for the issues you encountered, such as uncleanliness, bad smell, and lack of maintenance. We've already dispatched a profe… Show more
Reviewed: 25 October 2024 · Stayed in October 2024
Verified reviewReviewed: 9 September 2024 · Stayed in September 2024
Verified reviewView and location
Cleanses of bed and restaurant within hotel with very poor quality food and super expensive
Dear Guest, Thank you for staying with us at Hyatt Regency Dongguan. We always value our guests' feedback and are committed to enhancing their experience. We have taken note of your comments regarding the limited variety and quality of food, and we will promptly convey this feedback to the relevant departments for improvement. We look forward to the opportunity to welcome you back in the near future.
Dear Guest, Thank you for staying with us at Hyatt Regency Dongguan. We always value our guests' feedback and are committed to enhancing their experience. We have taken note of your comments regarding the limited variety and quality of … Show more
Reviewed: 1 September 2024 · Stayed in August 2024
Verified reviewHyatt Regency was absolutely amazing regarding everything. The rooms are spacious and extremely comfortable, spaces optimised and you really feel at home. There are many additional facilities you can use at the hotel. Breakfast offers huge variety of food. Rooms were regularly cleaned. Personnel was helpful and always made me feel welcome. I had an amazing stay there, one of the best hotels I’ve ever stayed at.
One thing that could use an upgrade are the TVs.
Dear guest, Thank you for taking the time to share the positive feedback about your recent stay with other travelers! We are pleased to learn that you had a wonderful experience during your time with us, especially with your praise about our service, quality, and environment. The team indeed works hard to ensure a personal service is delivered to every guest.Thank you once again for your recommendation of our hotel, and we are looking forward to welcoming you back soon.
Dear guest, Thank you for taking the time to share the positive feedback about your recent stay with other travelers! We are pleased to learn that you had a wonderful experience during your time with us, especially with your praise about o… Show more
Reviewed: 14 August 2024 · Stayed in August 2024
Verified reviewSuper nice staff, friendly and professional. The area around the hotel is beautiful, the lake is lovely for walks if the weather allows, facilities are really good overall.
The hotel is far from the more central parts of Dongguan. Unless you have business close to the lake (I'm guessing mainly if you're visiting Huawei) be aware it can be a bit of a trek to get there.
Dear guest, Thank you for taking the time to share the positive feedback about your recent stay with other travelers! We are pleased to learn that you had a wonderful experience during your time with us, especially with your praise about our service, quality, and environment. The team indeed works hard to ensure a personal service is delivered to every guest. Thank you once again for your recommendation of our hotel, and we are looking forward to welcoming you back soon.
Dear guest, Thank you for taking the time to share the positive feedback about your recent stay with other travelers! We are pleased to learn that you had a wonderful experience during your time with us, especially with your praise about ou… Show more
Reviewed: 8 July 2024 · Stayed in June 2024
Verified reviewSuperb location and greenery is very much appreciated.
Dear guest, thank you very much for your great support and good comments for hotel service and environment. We are pleased to learn that you had a wonderful experience during your time with us, especially with your praise about our service, quality, and environment. The team indeed works hard to ensure a personal service is delivered to every guest. Thank you once again for your recommendation of our hotel, and we are looking forward to welcoming you back soon.
Dear guest, thank you very much for your great support and good comments for hotel service and environment. We are pleased to learn that you had a wonderful experience during your time with us, especially with your praise about our service,… Show more
Reviewed: 1 July 2024 · Stayed in July 2024
Verified reviewReviewed: 28 May 2024 · Stayed in May 2024
Verified reviewDear Guest,Thank you for staying with us at Hyatt Regency Dongguan, we all glad to acknowledge that you've enjoyed our facilities and services during your time here. Please do recognize us as your home away from home, looking forward to welcoming you back soon.
Dear Guest,Thank you for staying with us at Hyatt Regency Dongguan, we all glad to acknowledge that you've enjoyed our facilities and services during your time here. Please do recognize us as your home away from home, looking forward to… Show more
Reviewed: 20 May 2024 · Stayed in May 2024
Verified reviewThe staff are very accommodating and friendly second time we have stayed their and are booked to stay again at the end of our visit before the flights home.
Dear guest, Thank you for taking the time to share the positive feedback about your recent stay with other travelers! We are pleased to learn that you had a wonderful experience during your time with us, especially with your praise about our service, quality, and environment. The team indeed works hard to ensure a personal service is delivered to every guest. Thank you once again for your recommendation of our hotel, and we are looking forward to welcoming you back soon.
Dear guest, Thank you for taking the time to share the positive feedback about your recent stay with other travelers! We are pleased to learn that you had a wonderful experience during your time with us, especially with your praise about ou… Show more
Reviewed: 25 April 2024 · Stayed in April 2024
Verified reviewThe rooms are spacious, there is good internet with vpn and the breakfast is wonderful
The maintenance of the hotel is a bit outdated, and the rooms could use an small facelift. We booked this hotel especially for the outdoor swimming pool which when we arrived was closed for maintenance. Because of this the hotel is in my opinion very overpriced as there are cheaper options available with similar maintenance level.
Dear guest, Thank you for taking the time to share the positive feedback about your recent stay with other travelers! I'm so sorry about the inconvenience for you about the swimming pool for Maintenace. Our outdoor swimming pool opened from May.1st to Sep.30th. Maybe you can come back next time to try our indoor and outdoor swimming pool. Thank you once again for your recommendation of our hotel, and we are looking forward to welcoming you back soon.
Dear guest, Thank you for taking the time to share the positive feedback about your recent stay with other travelers! I'm so sorry about the inconvenience for you about the swimming pool for Maintenace. Our outdoor swimming pool opened … Show more
Reviewed: 21 April 2024 · Stayed in April 2024
Verified review