Reviews of Grand Hyatt Hangzhou
No.28, Hubing Road, Shangcheng, 310006 Hangzhou, China
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Reviewed: 9 August 2025 · Stayed in August 2025
Verified reviewVery nice place near The lake 30 m
Little old structure
Reviewed: 8 August 2025 · Stayed in July 2025
Verified reviewReviewed: 27 July 2025 · Stayed in July 2025
Verified reviewBreakfast was good. Housekeeping was up to standard.
We booked a room for 3. I was surprised that they did not arrange for 3 beds when we checked in.
Reviewed: 18 July 2025 · Stayed in June 2025
Verified reviewReviewed: 7 July 2025 · Stayed in June 2025
Verified reviewthe location to xihu lake is just opposite the hotel so early morning stroll was enjoyable!
the toilet hygiene
Reviewed: 1 July 2025 · Stayed in April 2025
Verified reviewFabulous location. Great facilities.
Reviewed: 23 June 2025 · Stayed in June 2025
Verified reviewSuperb location, Chinese restaurant Hubin 28 and service
Reviewed: 17 June 2025 · Stayed in June 2025
Verified reviewThe location was perfect for us, service and facilities were good.
Non smoking bar but people smoking inside Room smells like smoke Daily room service did not clear / wash our used glasses
Reviewed: 17 June 2025 · Stayed in June 2025
Verified reviewAmazing location, just in front of the lake, staff is amazing, I’ve tried the restaurant inside the hotel, it was perfect!
Nothing
Reviewed: 31 May 2025 · Stayed in May 2025
Verified reviewReviewed: 31 May 2025 · Stayed in May 2025
Verified reviewReviewed: 26 May 2025 · Stayed in May 2025
Verified reviewThe location on the lake was amazing. it was my first time in town. this was one of the best hotels i've stayed in. Jimmy at the front desk was outstanding.
I wish i could have stayed longer.
Reviewed: 19 May 2025 · Stayed in April 2025
Verified reviewThe location is perfect.
Reviewed: 18 May 2025 · Stayed in May 2025
Verified reviewReviewed: 17 May 2025 · Stayed in May 2025
Verified reviewReviewed: 30 April 2025 · Stayed in April 2025
Verified reviewBest breakfast Perfect location
Reviewed: 26 April 2025 · Stayed in April 2025
Verified reviewThe location of Grand Hyatt is excellent.
The W.C. in the toilet is old model, this is the only negative side that I cannot give full mark. Further improvement is required, please refer to the Japan's standard with heater and auto washing. However, the room design is perfect.
Reviewed: 26 April 2025 · Stayed in April 2025
Verified reviewReviewed: 22 April 2025 · Stayed in April 2025
Verified reviewGreat location on the West Lake and right next to the main shopping street. Decent sized rooms. Renovated. Grand lobby with good pastries and cakes. Walking distance to Xi Hu Tian Di, a lovely collection of restaurants in a garden setting.
The 8/F rooftop is only for Grand Club members. Not accessible to all hotel guests.
Reviewed: 22 April 2025 · Stayed in April 2025
Verified reviewReviewed: 21 April 2025 · Stayed in April 2025
Verified reviewGreat location, well managed
Coffee machine at the breakfast not enough, one machine only. It was spoiled during our stay on the third day, have to order coffee from staff
Reviewed: 18 April 2025 · Stayed in April 2025
Verified reviewClose to lake
Bad smell on hotel corridors, poor English on reception, can’t open the window and no terrace available to observe West lake.
Reviewed: 18 April 2025 · Stayed in April 2025
Verified reviewReviewed: 13 April 2025 · Stayed in April 2025
Verified reviewAmazing location and lounge was great
Reviewed: 12 April 2025 · Stayed in April 2025
Verified review