Reviews of Hyatt Regency Xi'an
988 Qujiangchi East Road, Yanta, 710061 Xi'an, China
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Reviewed: 20 May 2025 · Stayed in May 2025
Verified reviewReviewed: 20 May 2025 · Stayed in May 2025
Verified reviewReviewed: 5 April 2025 · Stayed in March 2025
Verified reviewHotel is nice, clean & looks quite modern but a bit outdated. But nevertheless it's a franchise, majority of stuff doesn't speak English at all, including a room service & in room dining.
Dear guests, thank you for staying at Hyatt Regency Xi'an, we will work harder to maintain high quality products and services at the same time, and continue to improve! we look forward to seeing you again! Have anice day!
Reviewed: 1 February 2025 · Stayed in February 2025
Verified reviewReviewed: 16 November 2024 · Stayed in November 2024
Verified reviewVery comfortable room and excellent location
Extremely poor service in the restaurant. Staff were rude and food poor. The reception staff should speak English. Very hard to communicate and be understood
Dear guest, thank you for choosing stay with us. We are sorry to hear that your stay did not meet your expectations. Your feedback is very important to us. We attach great importance to the issues you mentioned and have provided feedback to the relevant departments. As we continue to strengthen the training and supervision of our service staff, rest assured that we will continue to improve our shortcomings and strive to provide a better experience for our guests. Thank you again for your continued support and look forward to visiting us again and you will find us perfect and improving.
Dear guest, thank you for choosing stay with us. We are sorry to hear that your stay did not meet your expectations. Your feedback is very important to us. We attach great importance to the issues you mentioned and have provided feedback to… Show more
Reviewed: 15 November 2024 · Stayed in November 2024
Verified reviewThe cleanliness and comfort of the room
The room air conditioning is not able to adjust lower then 24 degree
Dear guests, thank you for choosing Hyatt Regency Xi'an,it is a great honor for us. Thank you for your feedback. We have also shared with the relevant departments to make improvements. Please believe that we will work harder to maintain high quality products and services, and continue to improve! Have a nice day!
Dear guests, thank you for choosing Hyatt Regency Xi'an,it is a great honor for us. Thank you for your feedback. We have also shared with the relevant departments to make improvements. Please believe that we will work harder to maintain… Show more
Reviewed: 20 October 2024 · Stayed in October 2024
Verified reviewWell maintained beautiful place
When it is get busy during breakfast, staff lose track of certain services: cold coffee, slow to collect dishes.
Dear guests, thank you for staying with us,it is a great honor for us.Thank you for your feedback. We attach great importance to the issues you mentioned and have provided feedback to the relevant departments. As we continue to strengthen the training and supervision of our service staff, Thank you again for your continued support and look forward to visiting us again and you will find us perfect and improving.Have a nice Day.
Dear guests, thank you for staying with us,it is a great honor for us.Thank you for your feedback. We attach great importance to the issues you mentioned and have provided feedback to the relevant departments. As we continue to strengthen t… Show more
Reviewed: 20 December 2023 · Stayed in December 2023
Verified reviewThe location was great and the breakfast was amazing. The staff was exceptional.
I wish we could have stayed longer 😎
Thank you ,That's very kind of you!Thank you for your recognition,We look forword to have another chance to serve you！
Reviewed: 9 September 2023 · Stayed in August 2023
Verified reviewReviewed: 13 September 2022 · Stayed in September 2022
Verified reviewIt was a very nice stay, and all the staff were all very kind and helpful. The hotel is located in a convenient area, full of restaurants, and close to some attractions. I would definetely stay there again!
Taking in consideration the price, I missed having an outdoor swimming pool - the one available was more for sports.
Hyatt Regency Xi'an draws inspiration from the Tang Dynasty in its architecture and design, and it's surrounding greenery are always catch guests' eyes. We are very pleased to learn that you enjoyed in our hotel’s facility and employees' service. Thank you for your kind patronage and we look forward to your return in the near future.
Hyatt Regency Xi'an draws inspiration from the Tang Dynasty in its architecture and design, and it's surrounding greenery are always catch guests' eyes. We are very pleased to learn that you enjoyed in our hotel’s facility and e… Show more