Reviews of InterContinental Hangzhou ICC by IHG
No. 2 East Jiefang Road, Jianggan, 310016 Hangzhou, China
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Reviewed: 1 September 2025 · Stayed in September 2025
Verified reviewNothing there that I liked.
Very worn out hotel, not very well managed restaurant for breakfast yet dinner was good in the chinese restaurant.
Reviewed: 25 August 2025 · Stayed in August 2025
Verified reviewLocation was good.
The hotel needs updating, very old for a Intercontinental Hotel. Staff were average
Dear Netty C, thank you for choosing to stay at InterContinental Hangzhou ICC recently. Located at the Qianjiang CBD and adjacent to the Qiantang River, the hotel features the Citizen Center Metro Station right at its main entrance, providing easy access to major transportation hubs and scenic spots via Metro Lines 4 and 7. Your feedback regarding the hotel's facility conditions has been shared with the relevant departments. We have planned to gradually update outdated facilities, aiming to create a cleaner and more pleasant stay environment for our guests. We sincerely look forward to welcoming you back soon. Best regards.
Dear Netty C, thank you for choosing to stay at InterContinental Hangzhou ICC recently. Located at the Qianjiang CBD and adjacent to the Qiantang River, the hotel features the Citizen Center Metro Station right at its main entrance, providi… Show more
Reviewed: 11 August 2025 · Stayed in August 2025
Verified reviewExcellent location, beautiful structure of the building, near the beautiful river and the shopping area. All staff are provided excellent service to provide your needs.
None
Reviewed: 6 June 2025 · Stayed in June 2025
Verified reviewReviewed: 3 June 2025 · Stayed in June 2025
Verified reviewNice hotel atmosphere, wonderful staff, amazing breakfast and an iconic location.
Nothing.
Reviewed: 1 June 2025 · Stayed in May 2025
Verified reviewThe location is nice, in a modern part of the city, opposite the theater. The room was spacious and comfortable. Breakfast had a good variety of choices.
Reviewed: 29 May 2025 · Stayed in May 2025
Verified reviewReviewed: 27 May 2025 · Stayed in April 2025
Verified reviewlocation
restaurants. food quality. room service. lack of English speaking staff.
Reviewed: 15 May 2025 · Stayed in April 2025
Verified reviewAffordable hotel with nice breakfast
Rooms could have been cleaner, few stains on the couhces here and there and bathrooms are a bit outdated.
Dear Andrew, thank you for choosing to stay at InterContinental Hangzhou ICC recently. The hotel features a distinctive golden sphere architecture and a prime location, with the Citizen Center Metro Station conveniently situated right at the main entrance. The Fresh All-Day Dining Restaurant, located on the 5th floor, selects fresh ingredients to offer a rich selection of delicious Chinese and Western breakfast options daily. Your feedback regarding the condition of facilities has been shared with the relevant departments. The hotel has strengthened daily maintenance and plans to gradually update outdated facilities, aiming to create a cleaner and more comfortable stay environment for our guests. We sincerely look forward to welcoming you back soon. Best regards.
Dear Andrew, thank you for choosing to stay at InterContinental Hangzhou ICC recently. The hotel features a distinctive golden sphere architecture and a prime location, with the Citizen Center Metro Station conveniently situated right at th… Show more
Reviewed: 11 May 2025 · Stayed in May 2025
Verified reviewGood
I do not like that they charge may card and till today do not return the 2900 RMB deposit ....
Dear Plamen, Thank you for choosing to stay at the InterContinental Hangzhou ICC recently. Located in the Hangzhou business center, the hotel offers direct access to the Citizen Center Metro Station at its doorstep, providing diverse urban lifestyle options and exploration experiences. We have confirmed with the front desk team that the authorization was completed successfully upon your check-out. Normally, it takes around 3 working days for the system to return the remaining deposit, but it may vary for different banks. Please consult your bank for further details, and we sincerely look forward to welcoming you back shortly. Best regards.
Dear Plamen, Thank you for choosing to stay at the InterContinental Hangzhou ICC recently. Located in the Hangzhou business center, the hotel offers direct access to the Citizen Center Metro Station at its doorstep, providing diverse urban… Show more
Reviewed: 10 May 2025 · Stayed in May 2025
Verified reviewReviewed: 14 April 2025 · Stayed in April 2025
Verified reviewReviewed: 7 March 2025 · Stayed in March 2025
Verified reviewThe building is amazing, and the location is good. Byredo cosmetics in the shower.
The restaurants are not delicions, from Intercon you expect a higher standard. Very cold in the room; the AC did not work on heating.
Reviewed: 8 February 2025 · Stayed in January 2025
Verified reviewReviewed: 21 January 2025 · Stayed in January 2025
Verified reviewBeautiful view to the Asian Games Stadiums and Qiantang River at the dawn and at the light show.
Reviewed: 16 January 2025 · Stayed in January 2025
Verified reviewExcellent location. Beautiful interior design. Super friendly and helpful staff. Robin and Roy have made my stay a good memory in HangZhou.
The fitness & spa is supported by 3rd party. Their staff unfortunately is not as good.
Reviewed: 3 December 2024 · Stayed in November 2024
Verified reviewReviewed: 3 December 2024 · Stayed in November 2024
Verified reviewReviewed: 26 October 2024 · Stayed in October 2024
Verified reviewReviewed: 21 October 2024 · Stayed in October 2024
Verified reviewReviewed: 11 October 2024 · Stayed in August 2024
Verified reviewReviewed: 7 October 2024 · Stayed in October 2024
Verified reviewDiner buffet
The view from my room: many big buildings opposite. The number of my room: 1154. It was not possible to change it at my arrival.
Reviewed: 4 October 2024 · Stayed in July 2024
Verified reviewReviewed: 1 October 2024 · Stayed in October 2024
Verified review