Reviews of InterContinental Shenzhen by IHG - OCT Metro Station, All Rooms Featuring Balcony from 55 sqm, 10,000 sqm Garden with Beach and Outdoor & Indoor Swimming Pool, Joy Kids Utopia Theme Club
9009 Shennan Road, Overseas Chinese Town, Nanshan, 518053 Shenzhen, China
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Reviewed: 30 August 2025 · Stayed in August 2025
Verified reviewIt’s great for kids with a big swimming pool. The room is large and comfortable. The breakfast was good with lots of juice choices for a hot day. Staff members are friendly and accommodating. The lobby was spacious and comfortable so we could stay a bit longer after checking out.
Breakfast could be a bit more varieties for a 5-star hotel. The queue was a bit long in the morning.
Dear guest, Thank you for taking the time to share your comments of your stay in InterContinental Shenzhen, which will be very valuable to us! We feel honored to leave you a nice memory of our facilities. We sincerely look forward to have you back soon! Best Regards, Tim Hooton General Manager
Dear guest, Thank you for taking the time to share your comments of your stay in InterContinental Shenzhen, which will be very valuable to us! We feel honored to leave you a nice memory of our facilities. We sincerely look forward to have … Show more
Reviewed: 29 August 2025 · Stayed in August 2025
Verified reviewThe incredible pool, the family room and the manager, Dafne. She went above and beyond
The fact that the pool restaurant wasn’t operating
Dear guest, Thank you for taking the time to share your comments of your stay in InterContinental Shenzhen, which will be very valuable to us! We feel honored to leave you a nice memory of our facilities. Your appreciation to our colleague Dafne will be a delightful motivation to the team in keeping this up. We sincerely look forward to have you back soon! Best Regards, Tim Hooton General Manager
Dear guest, Thank you for taking the time to share your comments of your stay in InterContinental Shenzhen, which will be very valuable to us! We feel honored to leave you a nice memory of our facilities. Your appreciation to our colleague … Show more
Reviewed: 6 August 2025 · Stayed in August 2025
Verified reviewGreat for kids
Would be good if there’s a shuttle bus.
Dear guest, Thank you for choosing InterContinental Shenzhen! Your sharing is vital to us and knowing that you have enjoyed our facilities, services and overall can be a great encouragement to us. We will keep it up in the future and hope to have you back soon! Best Regards, Tim Hooton General Manager
Dear guest, Thank you for choosing InterContinental Shenzhen! Your sharing is vital to us and knowing that you have enjoyed our facilities, services and overall can be a great encouragement to us. We will keep it up in the future and hope t… Show more
Reviewed: 19 July 2025 · Stayed in April 2025
Verified reviewSuper kids-friendly. There are a lot of facilities for kids. Location is not far from downtown or shopping area.
Rooms are a bit aged. But it walks so far to the rooms from the main area in the hotel.
Dear Guest， Thank you for choosing InterContinental Shenzhen OCT and sharing your stay experience! We’re delighted to hear the hotel’s kid-friendly facilities brought joy to your family, and that the location—convenient to downtown and shopping areas. We hope to welcome you back soon, when we aim to present more refreshed rooms and a smoother overall experience, while keeping the kid-friendly magic that made your stay special. Wishing you joyful moments with your family, Tim Hooton General Manager
Dear Guest， Thank you for choosing InterContinental Shenzhen OCT and sharing your stay experience! We’re delighted to hear the hotel’s kid-friendly facilities brought joy to your family, and that the location—convenient to downtown and sh… Show more
Reviewed: 17 July 2025 · Stayed in July 2025
Verified reviewFacilities are good
There was no toilet tissue roll in the toilet when I checked in. Toilet floor was not clean
Dear guest, Thank you for choosing InterContinental Shenzhen OCT and for sharing your stay experience. We sincerely apologize for the inconvenience caused by the lack of toilet tissue and the unclean toilet floor upon your check-in. The housekeeping department has immediately conducted a thorough review of the pre-check-in inspection process, reinforcing the checklist for room amenities and cleanliness to ensure such issues are avoided. We highly value your feedback as it helps us improve. We hope to have the opportunity to welcome you back in the future, and we will strive to provide a more meticulous and comfortable stay experience.Best Regards, Tim Hooton General Manager
Dear guest, Thank you for choosing InterContinental Shenzhen OCT and for sharing your stay experience. We sincerely apologize for the inconvenience caused by the lack of toilet tissue and the unclean toilet floor upon your check-in. The hou… Show more
Reviewed: 3 July 2025 · Stayed in July 2025
Verified reviewReviewed: 27 June 2025 · Stayed in June 2025
Verified reviewReviewed: 28 May 2025 · Stayed in April 2025
Verified reviewReviewed: 26 May 2025 · Stayed in May 2025
Verified reviewEverything was great. The kids like the pool and we like the room.
The breakfast was great but room service food, especially the western food wasn't to expectation.
Dear guest, Thank you for choosing InterContinental Shenzhen! Your sharing is vital to us and knowing that you have enjoyed our facilities, services and overall can be a great encouragement to us. We will keep it up in the future and hope to have you back soon! Best Regards, Tim Hooton General Manager
Dear guest, Thank you for choosing InterContinental Shenzhen! Your sharing is vital to us and knowing that you have enjoyed our facilities, services and overall can be a great encouragement to us. We will keep it up in the future and hope … Show more
Reviewed: 19 May 2025 · Stayed in May 2025
Verified reviewReviewed: 21 April 2025 · Stayed in April 2025
Verified reviewGood resort feel. Swimming pool was good. Rooms Were good
The food options for breakfast could be better. Very few vegetarian options available
Dear guest, Thank you for choosing InterContinental Shenzhen! Your sharing is vital to us and knowing that you have enjoyed our facilities, services and overall can be a great encouragement to us. We will keep it up in the future and hope to have you back soon! Best Regards, Tim Hooton General Manager
Dear guest, Thank you for choosing InterContinental Shenzhen! Your sharing is vital to us and knowing that you have enjoyed our facilities, services and overall can be a great encouragement to us. We will keep it up in the future and hope t… Show more
Reviewed: 20 April 2025 · Stayed in April 2025
Verified reviewWe liked the convenient location and kids facilities. Highly recommend for anyone travelling with kids. Indoor playroom is charged separately, but even without that there are plenty of activities - water play, train, pirate ship and beach pool. Service was very good, Yuki helped us with smooth check in and Lisa (if I remember correctly the name of Spanish speaking staff) was helpful all throughout our stay. Food quality was excellent with wide array of offerings for breakfast including freshly squeezed juices and delicious pastry.
Dear guest, Thank you for taking the time to share your comments of your stay in InterContinental Shenzhen, which will be very valuable to us! We feel honored to leave you a nice memory of our facilities. Your appreciation to our colleague Yuki will be a delightful motivation to the team in keeping this up. We sincerely look forward to have you back soon! Best Regards, Tim Hooton General Manager
Dear guest, Thank you for taking the time to share your comments of your stay in InterContinental Shenzhen, which will be very valuable to us! We feel honored to leave you a nice memory of our facilities. Your appreciation to our colleague … Show more
Reviewed: 19 April 2025 · Stayed in March 2025
Verified reviewReviewed: 23 March 2025 · Stayed in March 2025
Verified reviewThe pool is nice, breakfast was great
There’s smoking smell on non smoking floor
Dear guest, Thank you for taking the time to share your comments of your stay in InterContinental Shenzhen, which will be very valuable to us! We feel honored to leave you a nice memory of our food and facilities. We sincerely look forward to have you back soon! Best Regards, Tim Hooton General Manager
Dear guest, Thank you for taking the time to share your comments of your stay in InterContinental Shenzhen, which will be very valuable to us! We feel honored to leave you a nice memory of our food and facilities. We sincerely look forward … Show more
Reviewed: 5 February 2025 · Stayed in February 2025
Verified reviewLocation, property facilities and staff quality
Very busy
Dear guest, Thank you for taking the time to share your comments of your stay in InterContinental Shenzhen, which will be very valuable to us! We feel honored to leave you a nice memory of our facilities. We sincerely look forward to have you back soon! Best Regards, Tim Hooton General Manager
Dear guest, Thank you for taking the time to share your comments of your stay in InterContinental Shenzhen, which will be very valuable to us! We feel honored to leave you a nice memory of our facilities. We sincerely look forward to have y… Show more
Reviewed: 15 December 2024 · Stayed in November 2024
Verified reviewReviewed: 8 December 2024 · Stayed in December 2024
Verified reviewReviewed: 24 November 2024 · Stayed in November 2024
Verified reviewLocation and ambiance
Executive lounge
Dear guest, Thank you for choosing InterContinental Shenzhen OCT and sharing your stay with us. We regret that we were not able to provide you with a perfect service. We value your feedback and we have contacted the relevant authorities as soon as possible to report the incident to the management, and we look forward to seeing you again to verify the improvements we have made. I wish you all the best.Tim Hooton General Manager
Dear guest, Thank you for choosing InterContinental Shenzhen OCT and sharing your stay with us. We regret that we were not able to provide you with a perfect service. We value your feedback and we have contacted the relevant authorities as… Show more
Reviewed: 12 November 2024 · Stayed in November 2024
Verified reviewThe room was nice
I wanted to upgrade to half board, but I was told it was not possible. This added about 30% onto the cost of the trip, as the cost of meals were very expensive considering they were all buffet. This was a 5 star treat for our child's birthday, but the additional costs really took the fun out of it for us
Dear guest, Thank you for choosing InterContinental Shenzhen! Your sharing is vital to us and knowing that you have enjoyed our facilities, services and overall can be a great encouragement to us. We will keep it up in the future and hope to have you back soon! Best Regards, Tim Hooton General Manager
Dear guest, Thank you for choosing InterContinental Shenzhen! Your sharing is vital to us and knowing that you have enjoyed our facilities, services and overall can be a great encouragement to us. We will keep it up in the future and hope … Show more
Reviewed: 10 November 2024 · Stayed in November 2024
Verified reviewGreat location
Dear guest, Thank you for taking the time to share your comments of your stay in InterContinental Shenzhen, which will be very valuable to us! We feel honored to leave you a nice memory of our facilities. We sincerely look forward to have you back soon! Best Regards, Tim Hooton General Manager
Dear guest, Thank you for taking the time to share your comments of your stay in InterContinental Shenzhen, which will be very valuable to us! We feel honored to leave you a nice memory of our facilities. We sincerely look forward to have … Show more
Reviewed: 21 October 2024 · Stayed in October 2024
Verified reviewReviewed: 21 October 2024 · Stayed in September 2024
Verified reviewReviewed: 17 October 2024 · Stayed in October 2024
Verified reviewReviewed: 13 October 2024 · Stayed in October 2024
Verified reviewThe service is outstanding. The staff goes above and beyond to make your stay memorable. Special thanks to Ms Yuki Wu, who accommodated our family request and went beyond our expectations. We will definitely come back.
There is a wide range of room styles. Some of the old rooms would welcome a renovation.
Dear guest, Thank you for taking the time to share your comments of your stay in InterContinental Shenzhen, which will be very valuable to us! We feel honored to leave you a nice memory of our facilities. Your appreciation to our colleague Yuki will be a delightful motivation to the team in keeping this up. We sincerely look forward to have you back soon! Best Regards, Tim Hooton General Manager
Dear guest, Thank you for taking the time to share your comments of your stay in InterContinental Shenzhen, which will be very valuable to us! We feel honored to leave you a nice memory of our facilities. Your appreciation to our colleague … Show more
Reviewed: 30 September 2024 · Stayed in September 2024
Verified review