Nothing

The atmosphere of a charming courtyard hotel.

Stayed in August 2025

It would have been nice to be made aware the bathroom was ‘open space’

We loved the cosiness and the boutique feel!!

Stayed in August 2025

The internet could be better - but this is a minor issue

The staff were exceptional, and were on hand to provide a first class experience. The rooms are well designed and provide a feeling of luxury and amenity while preserving the historical character of the building (which is the major draw of Pingyao)

Stayed in August 2025

Design and architecture divine Cleanliness spotless Location perfect Staff impeccable

Stayed in July 2025

One thing to keep in mind when staying at Jing’s Residence Pingyao—like many hotels in China during spring—is that the air conditioning is typically not turned on. While temperatures might generally be mild, I found myself feeling warm at night. Since there was no cooling system available, I had to wake up and open the door to let fresh air in, which wasn’t the most convenient solution. It would be great if the hotel offered adjustable temperature settings or provided a fan, especially for guests who prefer a cooler room for sleeping.

The atmosphere of the hotel is simply stunning—perfectly blending traditional courtyard charm with modern luxury. It feels authentic yet incredibly inviting, offering a peaceful retreat within the lively ancient city. The rooms were spotlessly clean, with thoughtful details that made my stay extra comfortable. From the high-quality bedding to the elegant decor, everything was meticulously cared for, ensuring a relaxing and pleasant experience. The location is unbeatable—right in the heart of Pingyao’s Ancient Walled City, a UNESCO World Heritage Site. It’s just a 10-minute walk from the Ancient City Wall. Despite being close to bustling streets, the hotel itself remains a tranquil escape, making it an ideal place to unwind after exploring. Overall, Jing’s Residence Pingyao delivers a flawless combination of tradition, comfort, and convenience. I highly recommend it for anyone visiting Pingyao!

Stayed in April 2025

The platform bed was not ideal as it is not easy to get on and off the bed.

It was wonderful to stay in a historic building in a historic town. The property is well designed, and it’s a peaceful haven away from bustling streets of Pingyao. The staff went out of their way to assist us whether it was to help us with luggage or to help us book train tickets. We will like to commend Crystal and Leo for making our visit very comfortable.

Stayed in April 2025

The platform bed with the futon is rather inconvenient especially for seniors.

The property is beautiful, transporting one back to ancient times of Pingyao with its courtyards, timber latticed windows and doors.

Stayed in April 2025

Nothing

The atmosphere, the staff , the location , the premises , the food

Stayed in April 2025

We liked everything

This is a lovely hotel. The room was comfortable and individualised. The breakfast was delicious and the staff were kind and helpful. The hotel is right in the centre of Pingyao and everything is within walking distance.

Stayed in March 2025

Beautiful residence located in the heart of the ancient walls of Pingyao. Staff were incredibly kind and helpful. Food was also fantastic. Definitely a highlight of our trip to China.

Stayed in March 2025

A magnificent hotel, ideally located. The staff is lovely and very kind. The rooms are comfortable, and you sleep well. The breakfast and restaurant menu are excellent. I highly recommend it. Thank you very much for this wonderful

Stayed in February 2025

Serenity. Service.

Stayed in November 2024

Room was beautiful. Whole hotel is beautifuk and at a quiet location. Staff very friendly and helpfull.

Stayed in October 2024

Everything was perfect

This property was upscale and well maintained while keeping with the traditional Chinese style. The staff treated us like family with Four Seasons type of service. They couldn’t do enough for you. The food was outstanding here for every meal and we looked forward to relaxing during tea time if we could get back for it and on occasion if we got back late they still would setup tea for us. There were so many little gems about this property and staff, but at turn down every night there would be fresh fruit and a snack as well as a special Chinese gift placed on your bed with a special note. Refrigerators in your room were always stocked with drinks and replenished for FREE. Drivers were also arranged for us to for pickup to and from the train station. We didn’t have to think about anything. Crystal and Nancy were like our family by the end of the trip and we wouldn’t stay anywhere else in Pingyao, but Jing’s!

Stayed in September 2024

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Our stay was a truly exceptional experience. You are welcomed in a serene and relaxing environment. The rooms were beautiful, clean and comfortable. Located in the heart of the historic centre. The staff went above and beyond to ensure a memorable stay, with special mention to Crystal, who was particularly outstanding. Her proactive communication before and during our visit made a significant difference. She assisted us in arranging transportation, booking massages, securing tickets for attractions, and even organizing a special birthday surprise for our family. Highly recommended for anyone seeking a blend of relaxation and exceptional hospitality.

Stayed in August 2024

Very well located in the heart of the old city. The hotel is a very modern residence in a beautiful traditional Chinese house: just perfect! And the staff speaks perfectly English (not that common in China) and is very nice.

Stayed in August 2024

Probably one of the nicest small hotels in China. The taste, balance, artworks is absolute top. If you want something else than corporate hotels without personality, this is your place !

Stayed in July 2024

Nothing!

Location and authenticity.

Stayed in August 2024

It’s on a quieter street and very nicely done.

Stayed in July 2024

I’m not a lover of the shower curtains - they always show signs of humidity

The structure itself is unique and you feel like in a movie like when you explore the city - the stuff is incredibly gentle

Stayed in June 2024

Would have been perfect if there's a full service bar.

Everything was perfect! we absolutely enjoyed our stay. Breakfast was good and the dinner service was impeccable.

Stayed in May 2024

Nothing

An amazing stay in central Pingyao Old Town. The hotel is very stylishly decorated (in contrast to many other cheesy ones in Pingyao. The room is spacious and the courtyard is nice and quiet. The breakfast is mostly homemade and delicious. The staff is super friendly and attentive. They treated us with tea upon arrival, then afternoon tea. They even remember we preferred whole meal bread from the previous day’s breakfast. It’s not a cheap place (given the general price level in China) but it’s a very memorable experience.

Stayed in May 2024

Architecture and decor

Stayed in April 2024

Nothing. Everything was perfect.

Excellent and super attentive customer service, beautiful decoration and interior design, location is perfect to explore the area, delicious and healthy breakfast. We highly recommend Jing’s Residence for your stay in Pingyao.

Stayed in February 2024