Reviews of JW Marriott Hotel Xi'an
No.168 Feng Cheng 8th Road, Weiyang, 710016 Xi'an, China
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Reviewed: 9 August 2025 · Stayed in August 2025
Verified reviewEverything. Definitely recommended
Reviewed: 8 August 2025 · Stayed in July 2025
Verified reviewReviewed: 19 July 2025 · Stayed in June 2025
Verified reviewReviewed: 12 July 2025 · Stayed in July 2025
Verified reviewThe hotel was beautiful, clean and had great amenities
While the hotel was excellent the staff and management were not what I would expect from an international 5 star hotel. Most of the staff struggled with English which was very surprising and this made matters complicated. More importantly the front desk just seemed chaotic and extremely disorganised with lack of communication between staff members leading to lots of confusion. We were initially charged a rather large deposit based on an incorrect room rate. We had 3 rooms, 2 of which weee booked direct and one with Booking.com. Upon checkout the hotel overcharged us for 2 of the 3 rooms and incorrectly associated transport charges to our rooms. This took days to resolve to get the correct refund. This was only really possible with a Chinese speaking family member using WeChat to contact one of the front desk staff. Frankly, this was the most disappointing and frustrating part of the experience. 5 star or not we should not have been overcharged in the first place. Having to resolve the matter over WeChat is also ridiculous.
Dear Valued Guest, We sincerely apologize for the shortcomings you experienced, particularly regarding front desk operations and billing. The issues you raised – including language barriers, disorganization, billing errors, and delayed resolutions – fall far below our standards and your expectations of an international five-star hotel. This is not the service we pride ourselves on delivering. Please accept our deepest apologies for the frustration caused by incorrect deposit charges, room rate discrepancies, and misallocated transport fees. We’ve initiated a thorough audit of these errors to prevent recurrence and are immediately enhancing cross-department communication while restructuring front desk workflows to ensure seamless coordination. Your feedback has prompted urgent improvements. We hope for the opportunity to restore your faith in our hotel.
Dear Valued Guest, We sincerely apologize for the shortcomings you experienced, particularly regarding front desk operations and billing. The issues you raised – including language barriers, disorganization, billing errors, and delayed reso… Show more
Reviewed: 9 June 2025 · Stayed in May 2025
Verified reviewReviewed: 18 May 2025 · Stayed in May 2025
Verified reviewReviewed: 6 May 2025 · Stayed in May 2025
Verified reviewExcellent and friendly service. Very clean room without any smoking smells (believe me this is a very common problem in China)
location is a bit far from action and nil walking distance cafes etc
Reviewed: 23 April 2025 · Stayed in April 2025
Verified reviewReviewed: 21 April 2025 · Stayed in April 2025
Verified reviewReviewed: 29 December 2024 · Stayed in December 2024
Verified reviewLocation is good, the bedroom is clean and quiet.
Reviewed: 18 August 2024 · Stayed in August 2024
Verified reviewReviewed: 7 August 2024 · Stayed in August 2024
Verified reviewIt was simply beautiful, a lovely swimming pool, great breakfast buffet. Amazing room with curtains & a toilet seat that open automatically for you! A robot for room service. Complimentary cold drink in the lobby. Anna, lovely Ukrainian hostess at breakfast was very helpful & professional. Next to a metro with direct service to bell tower area & next to a good shopping mall with good shops & food. Local restaurants in a little square behind it. Very comfy beds, huge bath & great power shower.
Only small paper napkins at breakfast (like most of China) would be good to have large linen napkins as standard in other JWs, especially with noodles to eat with chopsticks.
Dear guest,Greetings from JW Marriott Hotel Xi'an. We are appreciate that takes your time to share the experiences with us. I’m very glad that you had a great experience with us and very happy to notice that your overall stay experience was to your satisfaction! I wish to take this opportunity to express our appreciation to you. And also we look forward to the opportunity of welcoming you back in the near future !
Dear guest,Greetings from JW Marriott Hotel Xi'an. We are appreciate that takes your time to share the experiences with us. I’m very glad that you had a great experience with us and very happy to notice that your overall stay experience… Show more
Reviewed: 4 August 2024 · Stayed in August 2024
Verified reviewThe team were amazing, they went over and beyond to help me and make my stay a fantastic experience, my big thanks to Bella ( who called all the taxis companies ) to find my phone and also Yotk who i could not have made this trip successful without him..thank you
Cant think of any thing..ah i couldnt watch the olympics..
Dear guest,Greetings from JW Marriott Hotel Xi'an. We are appreciate that takes your time to share the experiences with us. I’m very glad that you had a great experience with us and very happy to notice that your overall stay experience was to your satisfaction! I wish to take this opportunity to express our appreciation to you. And also we look forward to the opportunity of welcoming you back in the near future !
Dear guest,Greetings from JW Marriott Hotel Xi'an. We are appreciate that takes your time to share the experiences with us. I’m very glad that you had a great experience with us and very happy to notice that your overall stay experience… Show more
Reviewed: 28 July 2024 · Stayed in July 2024
Verified reviewBreakfast was excellant , International menu with man options. Location is near to Shopping mall and also subway station.
Reviewed: 5 July 2024 · Stayed in July 2024
Verified reviewReviewed: 17 May 2024 · Stayed in March 2024
Verified reviewReviewed: 11 May 2024 · Stayed in March 2024
Verified reviewReviewed: 23 April 2024 · Stayed in March 2024
Verified reviewThis is a fantastic place to stay. The room is spacious, the location is excellent as it’s near shops and the staff are professional and polite. We will definitely stay here again when we next visit Xian.
Nothing.
Reviewed: 15 April 2024 · Stayed in March 2024
Verified reviewReviewed: 15 April 2024 · Stayed in March 2024
Verified reviewReviewed: 15 April 2024 · Stayed in March 2024
Verified reviewReviewed: 8 April 2024 · Stayed in April 2024
Verified reviewThe Hotel facility is excellent, the room is large and clean. The breakfast also very great
The Hotel is located at the North Part of Xi'an , this is not very close to the main attraction. The taxi and traffic take a lot of time.
Reviewed: 26 March 2024 · Stayed in March 2024
Verified reviewReviewed: 15 December 2023 · Stayed in December 2023
Verified review