Reviews of Kempinski Hotel Shenzhen - 24 Hours Stay Privilege, Subject to Hotel Inventory
Hai De San Dao, Hou Hai Bin Road (near Coastal City Shopping Mall), Nanshan, 518054 Shenzhen, China
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Reviewed: 2 September 2025 · Stayed in June 2025
Verified reviewReviewed: 25 August 2025 · Stayed in August 2025
Verified reviewClean, tidy, with welcoming staff. The breakfast was more Chinese oriented. Inclusive of variety of fruit selection and deserts.
Small western food selection, but what was there was decent.
Dear customer: Thank you for your valuable comments.We are glad to know you had a wonderful time with us. Regarding your feedback, we will attach great importance to it. We apologize for not providing you with a pleasant stay experience. We will immediately rectify this situation and look forward to your satisfaction in the future. We sincerely look forward to your next visit!
Dear customer: Thank you for your valuable comments.We are glad to know you had a wonderful time with us. Regarding your feedback, we will attach great importance to it. We apologize for not providing you with a pleasant stay experience. We… Show more
Reviewed: 24 August 2025 · Stayed in July 2025
Verified reviewThe room was very comfortable and was a great value. All hotel staff were very friendly and accommodating.
There wasn't anything I didn't like.
Dear Valued Guest： Thank you for your valuable comments. We are glad to know you had a wonderful time with us. We look forward to welcoming your back to Kempinski Hotel Shenzhen!
Reviewed: 22 August 2025 · Stayed in August 2025
Verified reviewReviewed: 11 August 2025 · Stayed in August 2025
Verified reviewReviewed: 11 August 2025 · Stayed in July 2025
Verified reviewThe location, the staff.
The furniture of the room is dated.
Dear customer: Thank you for your valuable comments.We are glad to know you had a wonderful time with us. Regarding your feedback, we will attach great importance to it. We apologize for not providing you with a pleasant stay experience. We will immediately rectify this situation and look forward to your satisfaction in the future. We sincerely look forward to your next visit!
Dear customer: Thank you for your valuable comments.We are glad to know you had a wonderful time with us. Regarding your feedback, we will attach great importance to it. We apologize for not providing you with a pleasant stay experience. We… Show more
Reviewed: 10 August 2025 · Stayed in August 2025
Verified reviewReviewed: 10 August 2025 · Stayed in August 2025
Verified reviewExcellent location at proximity to shopping mall and restaurants. Staffs are very helpful and friendly. Always my preferred hotel whenever visiting Shenzhen.
Dear Valued Guest： Thank you for your valuable comments. We are glad to know you had a wonderful time with us. We look forward to welcoming your back to Kempinski Hotel Shenzhen!.
Reviewed: 4 August 2025 · Stayed in August 2025
Verified reviewReviewed: 31 July 2025 · Stayed in July 2025
Verified reviewGreat location,staff are helpful
None
Dear Valued Guest： Thank you for your valuable comments. We are glad to know you had a wonderful time with us. We look forward to welcoming your back to Kempinski Hotel Shenzhen!.
Reviewed: 27 July 2025 · Stayed in July 2025
Verified reviewReviewed: 25 July 2025 · Stayed in June 2025
Verified reviewReviewed: 23 July 2025 · Stayed in July 2025
Verified reviewReviewed: 23 July 2025 · Stayed in July 2025
Verified reviewThe staffs there are very friendly and helpful! I do really enjoy our stay there. It’s always my go-to hotel in shenzhen.
Dear Valued Guest： Thank you for your valuable comments. We are glad to know you had a wonderful time with us. We look forward to welcoming your back to Kempinski Hotel Shenzhen!.
Reviewed: 21 July 2025 · Stayed in July 2025
Verified reviewReviewed: 17 July 2025 · Stayed in July 2025
Verified reviewThe hotel gives you the feel of the good olden days in a good way. Although certainly according to the taste of a gone by era, all is well maintained and kept. Very comfortable beds, nice view, spotless cleanness,...
The hotel software is still stuck in a gone by era, too. Mostly little to no English, not overly friendly and strictly acting according the an almost military like discipline... A bit of an human touch would be nice!
Dear customer: First of all, thank you for choosing to stay at our hotel. Regarding your feedback, we will attach great importance to it. We apologize for not providing you with a pleasant stay experience. We will immediately rectify this situation and look forward to your satisfaction in the future. We sincerely look forward to your next visit!
Dear customer: First of all, thank you for choosing to stay at our hotel. Regarding your feedback, we will attach great importance to it. We apologize for not providing you with a pleasant stay experience. We will immediately rectify this s… Show more
Reviewed: 17 July 2025 · Stayed in July 2025
Verified reviewReviewed: 14 July 2025 · Stayed in July 2025
Verified reviewReviewed: 9 July 2025 · Stayed in July 2025
Verified reviewLocation good and lovely pool and helpfiul staff
Doona too heavy need lighter doona for summer
Dear guest: Thank you very much for choosing to stay at Kempinski Hotel Shenzhen. Your satisfaction is our unremitting pursuit. We will continue to work hard to provide you with better services in the future! welcome next time!
Reviewed: 7 July 2025 · Stayed in July 2025
Verified reviewReviewed: 1 July 2025 · Stayed in June 2025
Verified reviewReviewed: 28 June 2025 · Stayed in June 2025
Verified reviewExcellent location and service
None
Dear guest: Thank you very much for choosing to stay at Kempinski Hotel Shenzhen. Your satisfaction is our unremitting pursuit. We will continue to work hard to provide you with better services in the future! welcome next time!
Reviewed: 24 June 2025 · Stayed in June 2025
Verified reviewHotel is stone throw away from the Coastal City Shopping Mall, and walkable to Talent Park and Shenzhen MIXC. The room is very comfortable and we are able to see part of the weekend lightshow from our room. MRT is just at the doorstep and make our travel very easy within Shenzhen.
The pillow are too soft to our liking
Dear Valued Guest： Thank you for your valuable comments. We are glad to know you had a wonderful time with us. We look forward to welcoming your back to Kempinski Hotel Shenzhen!.The hotel can provide different pillows according to guests' preferences. If you need them during your stay, please feel free to contact us at any time
Dear Valued Guest： Thank you for your valuable comments. We are glad to know you had a wonderful time with us. We look forward to welcoming your back to Kempinski Hotel Shenzhen!.The hotel can provide different pillows according to guests&#… Show more
Reviewed: 10 June 2025 · Stayed in May 2025
Verified reviewReviewed: 25 May 2025 · Stayed in May 2025
Verified reviewAmnities like in a one star hotel Old equipment and accessories Staff in the reception and cpncierge deskd does not know english
Dear customer, hello! Thank you very much for choosing to stay at our hotel and taking the time to provide feedback on your stay experience. We deeply apologize for the various problems you encountered during your stay, and we feel very guilty and self blame for bringing you such an unpleasant experience. Your feedback is an important basis for our improvement, and we sincerely hope to have the opportunity to make up for this mistake. Apologies again for this poor experience!
Dear customer, hello! Thank you very much for choosing to stay at our hotel and taking the time to provide feedback on your stay experience. We deeply apologize for the various problems you encountered during your stay, and we feel very gui… Show more