Reviews of Kimpton Bamboo Grove Suzhou by IHG
168 Zhuhui Road, Gusu District, Gu Su District, 215006 Suzhou, China
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Reviewed: 17 July 2025 · Stayed in June 2025
Verified reviewReviewed: 17 June 2025 · Stayed in June 2025
Verified reviewReviewed: 2 June 2025 · Stayed in March 2025
Verified reviewReviewed: 31 May 2025 · Stayed in May 2025
Verified reviewReviewed: 25 December 2024 · Stayed in November 2024
Verified reviewbeautiful, modern and clean
staff spoke very limited english, i had to use translation apps
Dear guest, It's a pleasure for us to receive your review about your experience at Kimpton Bamboo Grove Suzhou. As you mentioned the team member spoke very limited English, we will conduct more English speaking training to enhance our team members’ English. We are looking forward to welcoming you back and see our improvement, please do come visit again soon!
Dear guest, It's a pleasure for us to receive your review about your experience at Kimpton Bamboo Grove Suzhou. As you mentioned the team member spoke very limited English, we will conduct more English speaking training to enhance our t… Show more
Reviewed: 14 October 2024 · Stayed in August 2024
Verified reviewReviewed: 23 November 2023 · Stayed in October 2023
Verified reviewReviewed: 28 October 2023 · Stayed in October 2023
Verified reviewReviewed: 25 October 2023 · Stayed in October 2023
Verified reviewFacilities and location, the hotel is brand new and looks great.
I received a confirmed notice via email that both the rooms I booked would be ready by 2 p.m. One room was not ready, and we had to wait until 3.50 pm. The turndown service came at 9.10 pm, obviously way too late to be useful. Our doorbell rang at 3.40 am waking us all up, the CCTV showed nothing, and we still do not know what happened. We only stayed one night, it was a strange situation overall.
Dear guests, we regret that we were not able to provide you with a pleasant stay. We are really ashamed of your feedback about the waiting for room, late turndown service and doorbell ringing problems, and have truthfully shared them with the management and actively seek solutions. I hope you will return to Gusu City again and consider giving us another chance to serve you and let you see our improvement!
Dear guests, we regret that we were not able to provide you with a pleasant stay. We are really ashamed of your feedback about the waiting for room, late turndown service and doorbell ringing problems, and have truthfully shared them with t… Show more