Reviews of Le Meridien Hangzhou, Binjiang
No 4756 Jiang Nan Avenue, Pu Yan Community, Binjiang, 310051 Hangzhou, China
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Reviewed: 30 June 2025 · Stayed in June 2025
Verified reviewBrook at the concierge was amazing, he was friendly and detailed, and never hesitate to go the extra mile!
two female staff at the reception were unfriendly and not very professional. one (sylvia) was rubbing her nose with tissue, and with the same hand, wanted my room card. Another female staff (Surname Fan?) , in darker uniform, had no eye contact when i spoke to her, and was very dismissive.
Dear guest, thank you very much for choosing to stay at Le Meridien Hangzhou Binjiang. We are very sorry that this stay did not meet your expectations. The issues you raised have been fed back to the FO department for self-examination and improvement. The hotel will definitely strengthen the training of staff in service in the future and comprehensively enhance the service level. We have always been committed to providing our guests with comfortable and unforgettable travel experiences. Your feedback will help us constantly re-examine our service processes, improve service quality, and urge and encourage us to bring better experiences to our guests. We sincerely hope that you can give us a chance to make up for your unpleasant experience and provide you with high-quality service again. Le Meridien Hangzhou Binjiang Hotel sincerely looks forward to your next visit. We will serve you wholeheartedly!
Dear guest, thank you very much for choosing to stay at Le Meridien Hangzhou Binjiang. We are very sorry that this stay did not meet your expectations. The issues you raised have been fed back to the FO department for self-examination and i… Show more
Reviewed: 19 March 2025 · Stayed in March 2025
Verified reviewRoom was big and spacious. Neat and clean.
Shower water pressure was terrible. Dinner was served in a back room meant for staff. At the restaurant no one can speak proper English. Vegetarian options were very limited.
Dear guest, thank you for choosing to stay at Le Meridien Hangzhou Binjiang. We are truly sorry this stay didn't live up to your expectations. The issues you raised have been reported to the relevant departments for self-inspection and improvement. The Engineering Department has already conducted a comprehensive inspection and adjustment of the water supply system in the guest rooms to ensure that subsequent guests can enjoy a comfortable bathing experience. In addition, we are now actively organizing relevant English training programs to improve the English proficiency of our staff, so as to better serve international guests. We have always been committed to providing our guests with a comfortable and memorable journey experience. Your feedback will help us continuously review our service processes and enhance our service quality, urging and inspiring us to bring a better experience to our guests. We sincerely hope that you can give us an opportunity to make up for your unpleasant experience and provide you with high-quality service again. Le Méridien Hangzhou Binjiang eagerly looks forward to your next visit, and we will serve you wholeheartedly!
Dear guest, thank you for choosing to stay at Le Meridien Hangzhou Binjiang. We are truly sorry this stay didn't live up to your expectations. The issues you raised have been reported to the relevant departments for self-inspection an… Show more
Reviewed: 1 March 2025 · Stayed in March 2025
Verified reviewNice food, big rooms. Good position, gym and pool.
Sink in my room was somehow broken, that’s the only problem I had
Dear guest, thank you for choosing to stay at Le Meridien Hangzhou Binjiang. The hotel is located in Binjiang District of Hangzhou, close to Qiantang River Bridge, enjoy the magnificent scenery of Qiantang River and Longjing Mountain. The room is inspired by Hangzhou winter ice cracking art, which combines the culture of West Lake and French style, bringing guests infinite reverie and also allowing guests to feel the different charm of Hangzhou. I'm sorry this stay didn't live up to your expectations. We have sent your questions to the relevant departments for self-inspection and improvement. In the future, the hotel will strengthen training and comprehensively improve the service level. Le Meridien Hangzhou Binjiang looks forward to your visit again, we will be happy to serve you!
Dear guest, thank you for choosing to stay at Le Meridien Hangzhou Binjiang. The hotel is located in Binjiang District of Hangzhou, close to Qiantang River Bridge, enjoy the magnificent scenery of Qiantang River and Longjing Mountain. The… Show more
Reviewed: 19 December 2024 · Stayed in October 2024
Verified reviewReviewed: 8 December 2024 · Stayed in November 2024
Verified reviewIt has very nice location, beautiful and quiet. The room is spacious and breakfast is average. Overall, it’s a nice hotel.
The breakfast and lobby could be better.
Dear guest, thank you for choosing to stay at Le Meridien Hangzhou Binjiang. The hotel is located in Binjiang District of Hangzhou, close to Qiantang River Bridge, enjoy the magnificent scenery of Qiantang River and Longjing Mountain. The room is inspired by Hangzhou winter ice cracking art, which combines the culture of West Lake and French style, bringing guests infinite reverie and also allowing guests to feel the different charm of Hangzhou. I'm sorry this stay didn't live up to your expectations. We have sent your questions to the relevant departments for self-inspection and improvement. In the future, the hotel will strengthen training and comprehensively improve the service level. Le Meridien Hangzhou Binjiang looks forward to your visit again, we will be happy to serve you!
Dear guest, thank you for choosing to stay at Le Meridien Hangzhou Binjiang. The hotel is located in Binjiang District of Hangzhou, close to Qiantang River Bridge, enjoy the magnificent scenery of Qiantang River and Longjing Mountain. The… Show more
Reviewed: 27 November 2024 · Stayed in November 2024
Verified reviewReviewed: 22 September 2024 · Stayed in September 2024
Verified reviewReviewed: 20 September 2024 · Stayed in September 2024
Verified reviewGreat choice, food was fresh
Would really enjoy a great cup of coffee in the morning however this is difficult to find anywhere in China
Dear guest, thank you for choosing to stay at Le Meridien Hangzhou Binjiang. The hotel is located in Binjiang District of Hangzhou, close to Qiantang River Bridge, enjoy the magnificent scenery of Qiantang River and Longjing Mountain. The room is inspired by Hangzhou winter ice cracking art, which combines the culture of West Lake and French style, bringing guests infinite reverie and also allowing guests to feel the different charm of Hangzhou. Thank you for your recognition of the hotel, your encouragement is our greatest motivation and we look forward to your return in the near future.
Dear guest, thank you for choosing to stay at Le Meridien Hangzhou Binjiang. The hotel is located in Binjiang District of Hangzhou, close to Qiantang River Bridge, enjoy the magnificent scenery of Qiantang River and Longjing Mountain. The r… Show more
Reviewed: 21 August 2024 · Stayed in June 2024
Verified reviewReviewed: 9 August 2024 · Stayed in May 2024
Verified reviewReviewed: 2 August 2024 · Stayed in August 2024
Verified reviewReviewed: 27 July 2024 · Stayed in July 2024
Verified reviewReviewed: 19 July 2024 · Stayed in July 2024
Verified reviewRooms are comfortable enough and have a nice river view. Breakfast was okay too.
The hotel is a bit too far from some main sightseeing points and also the pool needs some renovations.
Dear guest, thank you for choosing to stay at Le Meridien Hangzhou Binjiang. The hotel is located in Binjiang District of Hangzhou, close to Qiantang River Bridge, enjoy the magnificent scenery of Qiantang River and Longjing Mountain. The room is inspired by Hangzhou winter ice cracking art, which combines the culture of West Lake and French style, bringing guests infinite reverie and also allowing guests to feel the different charm of Hangzhou. I'm sorry this stay didn't live up to your expectations. We have sent your questions to the relevant departments for self-inspection and improvement. In the future, the hotel will strengthen training and comprehensively improve the service level. Le Meridien Hangzhou Binjiang looks forward to your visit again, we will be happy to serve you!
Dear guest, thank you for choosing to stay at Le Meridien Hangzhou Binjiang. The hotel is located in Binjiang District of Hangzhou, close to Qiantang River Bridge, enjoy the magnificent scenery of Qiantang River and Longjing Mountain. The r… Show more
Reviewed: 16 June 2024 · Stayed in April 2024
Verified reviewReviewed: 30 May 2024 · Stayed in May 2024
Verified reviewCheese kinds on breakfast is so little bit.
Dear guest, thank you for choosing to stay at Le Meridien Hangzhou Binjiang. I'm sorry that this stay did not meet your expectations. We have reported the problems you raised to the relevant departments for self-inspection and improvement. The hotel will surely strengthen training and comprehensively improve the service level in the future. Le Meridien Hangzhou Binjiang is looking forward to your visit again, we will be happy to serve you!
Dear guest, thank you for choosing to stay at Le Meridien Hangzhou Binjiang. I'm sorry that this stay did not meet your expectations. We have reported the problems you raised to the relevant departments for self-inspection and improveme… Show more
Reviewed: 24 May 2024 · Stayed in April 2024
Verified reviewReviewed: 19 May 2024 · Stayed in May 2024
Verified reviewBreakfast is terrible less choice and not delicious at all
Dear guests, thank you very much for choosing to stay in Le Meridien Hangzhou Binjiang Hotel, and thank you for your feedback on the hotel. Our hotel is a series of hotels under the Marriott standard, and the food and beverage products of the hotel are also strictly designed and equipped according to five-star hotel standards. If you have any questions about the hotel, we hope you can contact us at any time. We will do our best to answer your questions, but also sincerely look forward to your visit again, we will be happy to serve you!
Dear guests, thank you very much for choosing to stay in Le Meridien Hangzhou Binjiang Hotel, and thank you for your feedback on the hotel. Our hotel is a series of hotels under the Marriott standard, and the food and beverage products of t… Show more
Reviewed: 14 December 2023 · Stayed in December 2023
Verified reviewRoom
Breakfast
Dear guest, thank you for choosing to stay at Le Meridien Hangzhou Binjiang.The hotel is located in Binjiang District of Hangzhou, close to Qiantang River Bridge, enjoy the magnificent scenery of Qiantang River and Longjing Mountain. The room is inspired by Hangzhou winter ice cracking art, which combines the culture of West Lake and French style, bringing guests infinite reverie and also allowing guests to feel the different charm of Hangzhou.Thank you for your recognition of the hotel, your encouragement is our greatest motivation and we look forward to your return in the near future.
Dear guest, thank you for choosing to stay at Le Meridien Hangzhou Binjiang.The hotel is located in Binjiang District of Hangzhou, close to Qiantang River Bridge, enjoy the magnificent scenery of Qiantang River and Longjing Mountain. The ro… Show more
Reviewed: 25 October 2023 · Stayed in September 2023
Verified reviewReviewed: 25 October 2023 · Stayed in September 2023
Verified reviewReviewed: 16 October 2023 · Stayed in October 2023
Verified reviewReviewed: 16 September 2023 · Stayed in September 2023
Verified reviewClose to train station
Breakfast selection was ok but the food itself wasn’t very good.
Dear guest, thank you for choosing to stay at Le Meridien Hangzhou Binjiang.The hotel is located in Binjiang District of Hangzhou, close to Qiantang River Bridge, enjoy the magnificent scenery of Qiantang River and Longjing Mountain. The room is inspired by Hangzhou winter ice cracking art, which combines the culture of West Lake and French style, bringing guests infinite reverie and also allowing guests to feel the different charm of Hangzhou.Thank you for your recognition of the hotel and its staff. Your encouragement is our greatest motivation and we look forward to seeing you again in the near future.
Dear guest, thank you for choosing to stay at Le Meridien Hangzhou Binjiang.The hotel is located in Binjiang District of Hangzhou, close to Qiantang River Bridge, enjoy the magnificent scenery of Qiantang River and Longjing Mountain. The ro… Show more
Reviewed: 18 August 2023 · Stayed in August 2023
Verified reviewReviewed: 3 July 2023 · Stayed in June 2023
Verified reviewNice, clean, decent hotel
Room service food, got undercooked salmon and wrong weeggie side from what I ordered
Dear guest, thank you for choosing to stay at Le Meridien Hangzhou Binjiang.I'm sorry that this stay did not meet your expectations. We have reported the problems you raised to the relevant departments for self-inspection and improvement. The hotel will surely strengthen training and comprehensively improve the service level in the future.Le Meridien Hangzhou Binjiang is looking forward to your visit again, we will be happy to serve you!
Dear guest, thank you for choosing to stay at Le Meridien Hangzhou Binjiang.I'm sorry that this stay did not meet your expectations. We have reported the problems you raised to the relevant departments for self-inspection and improvemen… Show more