Reviews of Mai Xinge Boutique Hotel - Shanghai International Tourism Resort Chuansha Subway Station

Very convenient to stay here the night before our morning flight. Free airport shuttle was easy to book with the staff during check in and made it super easy and stress-free to get to Pudong airport. A breakfast buffet was included in our stay and though we didn't have much time to enjoy it, everything we tried was nice and it again made our morning easier. The staff had limited English but communicated through translation apps when needed and were very friendly and helpful. There is a small supermarket across the road and a few restaurants around.

The walk from the metro station was a little further than expected (10-15min) and there was not much room on the footpath in places due to the many scooters parked there. Suggest it may be worth getting a taxi from the metro station.

I really liked the room, it was clean, there were all necessary things to use. My male friend even had welcome vegetables, I didn’t have it, even though it was my birthday. We found it funny, I still ate what they gave to him. Breakfast was very good too!

The good thing is that they provide free transfer from the airport to the hotel. But the bad thing is how they arrange it. First of all, all stuff speak ZERO English, which makes the communication with them extremely hard. Here is my story: a day before the departure to Shanghai I tried to know how to find their transfer and what time, instead of saying straightly what exit I need and maybe attaching photos, they asked me about my flight number and amount of luggage. I provided all information but didn’t get any details on where to find it. So I had to sort it out after arrival. Once again, they texted only Chinese and I guess translator was not so accurate. So after arrival I contacted them again to ask about transfer location. They asked me the same things about luggage but haven’t answered about transfer location, so I had to ask AGAIN. Turned out instead of “arrival” floor, I had to go up on “departure” floor. They gave me information with small prices and I always had to clarify it. “Okay I’m on “departure” floor, where do I head next? They ask me “ are you near exit 3 already?” Why would I be near exit 3 if you have never told me that I needed it? So I was running from exit 15 to exit 3 with two luggage to hurry up. Then I didn’t found anyone inside exit 3, they texted me that they are coming in one minute so I need to go out of the airport exit 3. I had no internet only WIFI (I guess they couldn’t guess it), wifi wasn’t working outside, so I had to wait for them on the exit they mentioned, I was there for nearly 10 minutes panicking that I don’t have internet and I don’t see the transfer.. I stood there and cried actually because everything was so inconvenient. Turned out they were waiting not near exit 3 road exactly, but on the further road parallel with me.. didn’t see them. Thankfully they sort out to check on me next exit 3 (the spot for meeting they told me)..

The breakfast buffet was excellent.

The room was clean and the bed was comfortable. The housekeeping woman was friendly.

If you have Russian speaking tourists I suggest you fix at least one Russian channel! Then the staff at the reception should speak at least Russian or English languages! To show some respect to foreign tourists,who are boosting your economy as well! The staff at the reception had the lack of welcoming attention to foreigners,including me,it's an unpleasant feeling, because you can see the big difference in welcoming local tourists-smiling,warm welcoming! Then one of the male staff was telling me that the hotel was giving a complementary breakfast!? What nonsense!!! When I booked a hotel room,I had filtered breakfast, airport pick-up and drop off, non-smoking room,higher floor, clean with fresh bedsheets!!! And paid for my choice!!! And he said to me that Breakfast is complementary?!? Nothing in the world is free!!! So when I asked him to make a takeaway breakfast, because I had to leave the hotel at 5am, he was arguing with me about it!!! No any support,no clients oriented,lack of understanding! I didn't ask to give me soup or something extraordinary! I just asked for what I had for breakfast the other day, excluding liquids! My request was all dry, ready made food! But he was so stubborn and continued arguing with me! That behaviour is unacceptable in the hospitality business !

Very convenience pick up from airport and drop off to the airport free

Breakfast was great value! room was super comfortable! and it was so easy to contact the hotel for the airport shuttle. We went into the city and the hotel was close to transport, walking distance, which made it easy and smooth. Nice and close to the airport. the room was quiet and very comfortable. They let us check in early, which was amazing after a long plane trip!

Amazing service and a comfortable place. Providing a shuttle bus to Disneyland and airport. Preparing takeaway breakfast for us when we need to leave early to the airport. The location is great as it's close to the subway station and local market. Highly recommended!!! You did a great job , Maixinge Boutique hotel team....

I liked this hotel. It has a nice shuttle service to and from the airport. The staff was very nice and helpful. Nice room, nice shower.

The staff was nice, but a lot didn’t speak english. I had two seperate bookings. I liked the room but the second room was next to the elevator and therefore it was a little noisy. Only Chinese breakfast

staff was very kindly and help me

nothing

We just need a place for a 12 hr stopover so perfect for that ie one night or less. Quite small to stay longer. .Breakfast was lovely and close to airport.Great pick up service for free .

Nobody spoke English so hard to communicate , especially at the airport re pick up and where however we got help at a desk and they phoned through .

Very good location from airport. Airport shuttle was quickly organised once we landed and collected our luggage. Communication with hotel very good, they respond to messages straight away. We got the room earlier than check in time so we could rest after long flight. Definitely recommend.

Second time here love it

Nothing

Staff was very helpful and flexible. We could manage communication in English. Excellent shuttle service and we felt like in own country. Good breakfast too.

Free shuttle bus from and to airport. welcome drink and souvenirs for kids. early check-in. Very clean and comfortable room.veautiful authentic park walking distance. metro walking distance. close to airport.very flexible conditions. staff very helpful. always available at wechat.

we found absolutely nothing edible at breakfast.. staff speaks almost no English but use online translator

Airport shuttle is included, just remember to inform the hotel of which flight you will be arriving and leaving with (I didn't and they justifiably didn't know when to pick me up, but I managed to call them from the airport and we managed to have me picked to and dropped at the hotel although only some of the staff speaks English). Big room, with all the amenities you could need slippers, bathrobes, kettle, Water, Tea, coffee, toiletries) and more, they even had laundry service. The breakfast was very nice, they had a wide variety of options, both Chinese and Westren, although the Chinese breakfast options were the most delicious, the breakfast also included a variety of drinks e.g. juices, tea, coffee, milk... I noticed many people also were given the option to bring their breakfast with them to the airport if they did not have time to eat before leaving. And shuttle back to the airport was also included and scheduled upon your arrival. Many nice restaurants and convenience stores down the street, also banks where you can take out money if needed. Also, there was airconditioning which could be turned on and off at the hotel.

Nothing really.

Easy communication through we chat app with staff regarding booking and the free airport shuttle. We landed and was through customs by 6am and shuttle was there to pick us up as soon as we came out. Decent size room and big shower! The free breakfast was SENSATIONAL! with both Western and chinese options and all tasted YUM. Location easy walk to many many shops and restaurants and not far to airport (15 to 25 ish minutes, depending on traffic). Overall, pleasant stay.

Hotel smelled of smoke in areas