Reviews of Mcsrh Hotel-Shenzhen Liutang
No.62-6, Bao Min Er Road, Baoan District, Shenzhen, 518000 Shenzhen, China
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Reviewed: 26 July 2025 · Stayed in July 2025
Verified reviewReviewed: 14 June 2025 · Stayed in June 2025
Verified reviewReviewed: 9 June 2025 · Stayed in June 2025
Verified reviewReviewed: 3 June 2025 · Stayed in May 2025
Verified reviewReviewed: 27 May 2025 · Stayed in April 2025
Verified reviewReviewed: 23 May 2025 · Stayed in April 2025
Verified reviewNice spacious room with large bathroom. Close to restaurants and shops.
Room smelt strongly of cigarettes. Shower was leaking into the bedroom.
Dear Valued Guest, Thank you so much for taking the time to share your detailed feedback with us. We're delighted to hear that you enjoyed the spacious and beautifully appointed room, as well as the large bathroom and our convenient location close to restaurants and shops. However, we sincerely apologize for the unpleasant issues you encountered. The presence of cigarette smell and a leaking shower are unacceptable, and we take full responsibility for these oversights. Rest assured, we've immediately addressed the smoking situation with our housekeeping team to ensure all rooms are thoroughly deodorized and strictly enforce our non-smoking policy. Our maintenance staff has also inspected and repaired the shower to prevent any future leaks. Your comfort is our top priority, and we deeply regret that these problems marred your stay. We hope you'll consider giving us another chance to provide you with a flawless experience in the future. If there’s anything else we can do to make amends, please don't hesitate to let us know. Warm regards,
Dear Valued Guest, Thank you so much for taking the time to share your detailed feedback with us. We're delighted to hear that you enjoyed the spacious and beautifully appointed room, as well as the large bathroom and our convenient l… Show more
Reviewed: 16 May 2025 · Stayed in May 2025
Verified reviewReviewed: 15 May 2025 · Stayed in May 2025
Verified reviewReviewed: 22 April 2025 · Stayed in April 2025
Verified reviewReviewed: 21 April 2025 · Stayed in April 2025
Verified reviewHotel staff was kind and helpful
Heavy cigarette and mold smell
Dear guest, we truly appreciate you taking the time to share your stay experience! We're delighted to know that you recognized the cost - effectiveness of the room. Meanwhile, we sincerely apologize for the unpleasant experience caused by the room odor. We attach great importance to the issues of cigarette smell and other unpleasant odors you mentioned. We've immediately arranged for professional staff to conduct a deep cleaning and deodorization of the room, strengthened the ventilation and daily inspections of the guest rooms, and strictly implemented the no - smoking regulations. Your honest feedback is crucial for our improvement. If you're willing to visit us again, please feel free to contact us. We'll prioritize arranging a room with better ventilation and away from the smoking area for you. We'll do our best to create a comfortable accommodation environment for you! We look forward to having the opportunity to make up for the regret and regain your trust.
Dear guest, we truly appreciate you taking the time to share your stay experience! We're delighted to know that you recognized the cost - effectiveness of the room. Meanwhile, we sincerely apologize for the unpleasant experience caused … Show more
Reviewed: 10 April 2025 · Stayed in April 2025
Verified reviewReceptionist are willing to help you.
Dear guest, thank you for choosing to stay at our hotel and giving such a heartwarming positive review! Your recognition of the location, room hygiene, front - desk service, and facilities is the greatest encouragement to our team! We are always committed to creating a comfortable and convenient stay experience for every guest. Your satisfaction is our driving force. Looking forward to seeing you again. We will continue to provide you with better services with professionalism and enthusiasm!
Dear guest, thank you for choosing to stay at our hotel and giving such a heartwarming positive review! Your recognition of the location, room hygiene, front - desk service, and facilities is the greatest encouragement to our team! We are a… Show more
Reviewed: 9 April 2025 · Stayed in March 2025
Verified reviewStaff was extremely helpful and went out of their way to solve my problems; despite language barrier.
Dear guest, thank you for choosing to stay at our hotel and giving such a heartwarming positive review! Your recognition of the location, room hygiene, front - desk service, and facilities is the greatest encouragement to our team! We are always committed to creating a comfortable and convenient stay experience for every guest. Your satisfaction is our driving force. Looking forward to seeing you again. We will continue to provide you with better services with professionalism and enthusiasm!
Dear guest, thank you for choosing to stay at our hotel and giving such a heartwarming positive review! Your recognition of the location, room hygiene, front - desk service, and facilities is the greatest encouragement to our team! We are a… Show more
Reviewed: 31 March 2025 · Stayed in March 2025
Verified reviewReviewed: 28 March 2025 · Stayed in February 2025
Verified reviewReviewed: 20 March 2025 · Stayed in March 2025
Verified reviewThe staff were helpful with things that I needed.
Everything. If you value cleanliness and value quality’s this is not it. The pictures compare to the actual place are complete opposites. It was filthy. There was construction going on, everything was dusty. There was green mould in the shower. Towels had stains. Bathroom was leaking. Rather lay the little extra and go somewhere you will enjoy. This was not worth it.
Dear guest, we feel deeply痛心 and self - reproachful upon seeing your feedback. We offer our most sincere apologies for failing to meet your expectations this time. Regarding the issues you elaborated on, such as substandard cleaning, outdated facilities, and the impact of construction, we have conducted a detailed check one by one: immediately arranged for a professional cleaning team to conduct a deep cleaning and disinfection of all guest rooms in the hotel, with a focus on dealing with problems like mold in the shower room and stains on towels; carried out emergency repairs on the leaky bathroom and comprehensively inspected potential hidden dangers of facilities in other rooms; and optimized the construction arrangements to reduce the impact of noise and dust on guests. Your negative review serves as an alarm bell for our areas that need improvement. Once again, we apologize for the unpleasant experience we caused you.
Dear guest, we feel deeply痛心 and self - reproachful upon seeing your feedback. We offer our most sincere apologies for failing to meet your expectations this time. Regarding the issues you elaborated on, such as substandard cleaning, outdat… Show more
Reviewed: 9 March 2025 · Stayed in February 2025
Verified reviewLocation
Nothing
Dear guest, thank you for choosing to stay at our hotel and giving such a heartwarming positive review! Your recognition of the location, room hygiene, front - desk service, and facilities is the greatest encouragement to our team! We are always committed to creating a comfortable and convenient stay experience for every guest. Your satisfaction is our driving force. Looking forward to seeing you again. We will continue to provide you with better services with professionalism and enthusiasm!
Dear guest, thank you for choosing to stay at our hotel and giving such a heartwarming positive review! Your recognition of the location, room hygiene, front - desk service, and facilities is the greatest encouragement to our team! We are a… Show more
Reviewed: 3 March 2025 · Stayed in March 2025
Verified reviewEvery morning at 8am they started construction, heavy drilling. I couldn’t rest properly! It's a huge lack of respect on their part.
Dear customer: Hello! We sincerely appreciate you bringing the construction noise issue to our attention. We deeply apologize for the poor rest experience it has caused you. Your feedback is of great significance to us. We have immediately communicated with the construction party, asking them to adjust the construction schedule to avoid heavy drilling operations during rest hours and to strengthen on - site management. We will continue to follow up and supervise this matter to ensure that your life is not disrupted. If you have any other questions, please feel free to contact us at any time, and we will do our best to solve them for you! Once again, we apologize for the inconvenience caused. Wish you a pleasant life!
Dear customer: Hello! We sincerely appreciate you bringing the construction noise issue to our attention. We deeply apologize for the poor rest experience it has caused you. Your feedback is of great significance to us. We have immediatel… Show more
Reviewed: 1 March 2025 · Stayed in February 2025
Verified reviewThey tell you at the last moment that you need to pay in advance at their property, before 6PM So they advertise a 24h reception, but the check-in time is before 18:00. They cancelled on me a few hours before I came, which could have been avoided by putting that on the description or by telling me long before I came They also don't see to know how to use booking.com and won't do any effort.
Dear guest, thank you for your review of our hotel! We will ask you about your specific check - in time in advance to reserve the room for you. If you haven't checked in or made the payment by 00:00 a.m. the next day, we will consider canceling your reservation according to the hotel's situation. Before cancellation, the hotel will confirm with you, and you have agreed to the cancellation. We deeply regret your experience.
Dear guest, thank you for your review of our hotel! We will ask you about your specific check - in time in advance to reserve the room for you. If you haven't checked in or made the payment by 00:00 a.m. the next day, we will consider c… Show more
Reviewed: 27 February 2025 · Stayed in February 2025
Verified reviewFriendly staff and very helpful, I am staying longer for its good prices and location.
Maintenance and construction above the hotel but not the hotel fault.
Dear guest, thank you for choosing to stay at our hotel and giving such a heartwarming positive review! Your recognition of the location, room hygiene, front - desk service, and facilities is the greatest encouragement to our team! We are always committed to creating a comfortable and convenient stay experience for every guest. Your satisfaction is our driving force. Looking forward to seeing you again. We will continue to provide you with better services with professionalism and enthusiasm!
Dear guest, thank you for choosing to stay at our hotel and giving such a heartwarming positive review! Your recognition of the location, room hygiene, front - desk service, and facilities is the greatest encouragement to our team! We are a… Show more
Reviewed: 15 February 2025 · Stayed in February 2025
Verified review