Reviews of 木桃酒店Mutao Hotel
8th Floor, No. 486, Ching Tai Street, Shangcheng, 310000 Hangzhou, China
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Reviewed: 11 August 2025 · Stayed in August 2025
Verified reviewReviewed: 8 August 2025 · Stayed in July 2025
Verified reviewThe room was very spacious, kind of new
Thank you for your kind words，see u again：）
Reviewed: 10 June 2025 · Stayed in May 2025
Verified reviewVery comfortable and clean. The bed was perfect.
The reception could have a better appearance.
Hello, thank you for your review! The reception at 8th floor is actually quite common in China, especially in city centers where rent is extremely high. We appreciate your understanding!
Reviewed: 22 May 2025 · Stayed in May 2025
Verified reviewReviewed: 12 May 2025 · Stayed in May 2025
Verified reviewOur stay at Mutao was absolutely wonderful! The staff went above and beyond to make us feel welcome, especially Lyla, who gave us great local tips. The location couldn’t be better – close to everything but still quiet at night. We’ll definitely be back on our next trip!
Thank you so much for your lovely words! We're so glad you had a wonderful stay at Mutao. It means a lot to hear that you felt welcome – Lyla will be thrilled to know her local tips made a difference! We’re lucky to be in a spot that’s both central and peaceful, and we’re so happy you enjoyed that. Can’t wait to welcome you back next time!
Thank you so much for your lovely words! We're so glad you had a wonderful stay at Mutao. It means a lot to hear that you felt welcome – Lyla will be thrilled to know her local tips made a difference! We’re lucky to be in a spot that’s … Show more
Reviewed: 8 May 2025 · Stayed in April 2025
Verified reviewSmall & Cosy Room. Especially the warm toilet seat & LED light is a plus point. haha
Hotel doesn't provide Public Toilet while waiting for check in. Need to go public toilet at Level 5 which is very very dirty & smelly. No proper sound proofing as at night can hear others walking around, a bit noisy. Pricing probably can be slightly lower for a budget Hotel. A distance away to West Lake about 1.5km walk. Overall bedroom is still clean and neat.
We’re delighted to hear you enjoyed our cozy rooms—it’s always great to know our guests appreciate the little touches! Regarding the public restroom, we’d like to clarify that it’s part of the shared building facilities and not managed by our hotel. We apologize for any inconvenience this may have caused and appreciate your understanding. As for noise, we strive to maintain a comfortable environment, but being in a vibrant area, some ambient sound is inevitable. We’ll certainly take your comments into consideration for future improvements. Our hotel is indeed at the center of Hangzhou, West Lake is a scenic 15-minute walk away, and public transport options are also available nearby for added convenience. We genuinely appreciate all feedback, though we feel the overall rating might be slightly stricter than the experience and service deserved：）
We’re delighted to hear you enjoyed our cozy rooms—it’s always great to know our guests appreciate the little touches! Regarding the public restroom, we’d like to clarify that it’s part of the shared building facilities and not managed b… Show more
Reviewed: 27 April 2025 · Stayed in April 2025
Verified reviewReviewed: 26 April 2025 · Stayed in April 2025
Verified reviewI loved this place, really convenient and comfortable. The room is brand new and clean, the staff is amazing, especially Lyla and the other girls at the reception. Thanks a lot to Lydia too.
Nothing to declare.
Oh, you're so sweet! Thank you for your lovely feedback! It’s wonderful to hear you appreciated the cleanliness of your room and the service from our team—We’ll make sure to share your kind words with Lyla too! We’d be delighted to welcome you back anytime! Gracias！
Oh, you're so sweet! Thank you for your lovely feedback! It’s wonderful to hear you appreciated the cleanliness of your room and the service from our team—We’ll make sure to share your kind words with Lyla too! We’d be delighted to welcome… Show more
Reviewed: 26 April 2025 · Stayed in April 2025
Verified reviewReviewed: 22 April 2025 · Stayed in April 2025
Verified reviewThe staff was very friendly. One of the girls on the reception speak English, so it was really easy to get directions, or even ask to call a cab for you. The room itself was not very big, but that was not a problem, as we only wanted to sleep there. The bathroom was big enough. Right next to the hotel there is a 24/7 restaurant, which offers local food. Overall no complaints.
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Thank you for taking the time to share your wonderful feedback! We’re delighted to hear that you had a pleasant stay with us and that our friendly staff made your experience more convenient. Your kind words mean a lot to our team, and we hope to welcome you back again soon for another enjoyable stay（We’d also be happy to upgrade your room, if possible, on your next visit：）
Thank you for taking the time to share your wonderful feedback! We’re delighted to hear that you had a pleasant stay with us and that our friendly staff made your experience more convenient. Your kind words mean a lot to our team, and we ho… Show more
Reviewed: 19 April 2025 · Stayed in April 2025
Verified reviewReviewed: 16 April 2025 · Stayed in April 2025
Verified reviewVery friendly and helpful customer service. Responses were quick and prompt. Our room looks brand new.
None
We’re thrilled to hear you enjoyed your stay—from our friendly service to the comfort of your room. Your appreciation truly motivates our team. A special thanks for the delicious chocolates as well! Such thoughtful gestures remind us of the mutual respect and joy in hospitality, making all our efforts feel worthwhile. We’d be honored to welcome you back anytime! Until then, safe travels and warm wishes.
We’re thrilled to hear you enjoyed your stay—from our friendly service to the comfort of your room. Your appreciation truly motivates our team. A special thanks for the delicious chocolates as well! Such thoughtful gestures remind us of th… Show more
Reviewed: 13 April 2025 · Stayed in April 2025
Verified reviewGood value for price. You pay for what you get. Staff was kind and spoke great English.
No EU sockets but the staff were so kind to have an adaptor.
Thanks for the review! Happy to hear you found us good value and enjoyed our staff’s hospitality). Most of the hotels in China do not have EU sockets，but we surly can provide adapter. Hope to see you again!
Reviewed: 10 April 2025 · Stayed in April 2025
Verified reviewReviewed: 1 March 2025 · Stayed in March 2025
Verified reviewThe place was super clean with very friendly front desk staff, always ready and going the extra mile to assist guest, really felt at home.
I enjoyed my stay
Thank you so much for taking the time to share your experience at our hotel! Going the extra mile for our guests is always our priority, and we’re delighted that our efforts made a positive impact on your stay. See you next time！
Reviewed: 19 February 2025 · Stayed in February 2025
Verified reviewGood price, staff when u need them they are actually very helpfull. Xiwu not far from hotel. Taxi available everywhere.
Room not sound isolated. Still can clearly hear people talking in the hallway. Room kind of dusty. Toilet not really hygienic. Still find hair from previous customers. But overall for the price is good. Hotel and reception is at the 8th floor. Staff spent most of the time on their cellphone, they dont greet anyone who past the reception.
Thank you for your feedback. We appreciate you highlighting our value-for-money services and convenient location. While we’re a young, digitally-focused team which is quite normal in China, we always prioritize warm, attentive service. Our staff is trained to assist guests both online and in-person enthusiastically. We sincerely apologize if this left a negative impression and will reinforce in-person engagement. Regarding cleanliness: We conduct thorough room inspections between stays and provided cleaning during your 5-day visit. We’ll immediately reinvestigate the issues you mentioned and tighten quality checks. For future stays, please alert us *immediately* via chat or at reception—we’re here 24/7 to resolve concerns in real time. Your comfort matters deeply, and we’re committed to improving. We hope to welcome you back and showcase our progress.
Thank you for your feedback. We appreciate you highlighting our value-for-money services and convenient location. While we’re a young, digitally-focused team which is quite normal in China, we always prioritize warm, attentive service. Our … Show more
Reviewed: 8 February 2025 · Stayed in February 2025
Verified reviewfriendly and helpful staff
difficult to find; difficult location; room service on 2nd day - bed wasn't made, bathroom not cleaned and no fresh towels
Thank you for sharing your feedback regarding your recent stay with us. We appreciate your kind words about our friendly and helpful staff.Regarding the housekeeping service, we would like to clarify that our standard practice is to provide housekeeping every 2-3 days. During these services, we typically avoid moving guests' personal belongings to ensure your privacy and comfort. If you require additional cleaning or fresh towels at any time, please feel free to contact the front desk, and we will be happy to assist you promptly. We also ensured you were guided to the hotel upon arrival. We apologize for any inconvenience caused and appreciate your understanding. We hope to have the opportunity to welcome you back and provide an even better experience in the future.
Thank you for sharing your feedback regarding your recent stay with us. We appreciate your kind words about our friendly and helpful staff.Regarding the housekeeping service, we would like to clarify that our standard practice is to provide… Show more
Reviewed: 5 February 2025 · Stayed in February 2025
Verified reviewWarm friendly helpful staff. My room was above expectations. Very nice place to stay. Within walking distance to Lake.
I have no complaints
Thanks a ton for your kind words! 😊 So glad you loved the room and found our team warm and helpful – they’ll be thrilled to hear it! Hope to see you back soon – you’re always welcome here! 🎉
Reviewed: 6 January 2025 · Stayed in December 2024
Verified reviewLocation is close to shops and the staff are very friendly. Good value for money. Rooms have all utilities and also has a self service laundry. Highly recommended if you want a cheap and nice place to stay close to restaurants and shops .
Thank you so much for your kind words and for highlighting what you enjoyed about your stay! We’re thrilled to hear that our location, amenities, and service met your expectations. Providing great value and a comfortable experience for our guests is always our top priority. We truly appreciate your recommendation and look forward to welcoming you back on your next visit. Safe travels!
Thank you so much for your kind words and for highlighting what you enjoyed about your stay! We’re thrilled to hear that our location, amenities, and service met your expectations. Providing great value and a comfortable experience for our … Show more