Reviews of Paco Hotel Tianhe Coach Terminal Metro Satation Guangzhou-Free Shuttle Bus for Canton Fair
No.109-113, Changxing Road, Tianhe Bus Station, Tian He, 510500 Guangzhou, China
Loading
Guests also reviewed these properties:
Istanbul, Turkey
Pietra Ligure, Italy
Virpazar, Montenegro
Marbella, Spain
Famara, Spain
Barcelona, Spain
Katlenburg-Lindau, Germany
Arugam Bay, Sri Lanka
How guest reviews work
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We use a weighted review system which means that the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
- Politically sensitive comments
- Promotional content
- Illegal activities
- Personal or sensitive information (e.g. emails, phone numbers or credit card info)
- Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
- Spam and fake content
- Animal cruelty
- Impersonation (e.g. if the writer is claiming to be someone else)
- Any violation of our review guidelines.
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
Guidelines and standards for Reviews
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
Translations disclaimer
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
Loading...
Reviewed: 25 August 2025 · Stayed in August 2025
Verified reviewGood location. Walking distance to metro. Delicious breakfast. Very friendly and helpful staff. No English but they are very patient using translation apps to communicate. Special thanks to the male staff in the reception who helped me list down the metro stations of every tourist places I wanted to visit. Big supermarket, a mall, and plenty of restaurants and street food stalls as you walk from metro to the hotel. Room is spacious and clean. I really enjoyed my 6 nights stay. Overall, great value for my money. I will definitely come back.
Wifi was a slight issue but this was not the hotel's fault. My phone was purchased from my home country and my apps are blocked in China. The staff showed me their wifi is working fast with their local mobile phones so it's not the problem from hotel wifi but from my phone. This was easily solved by using data from my international e-sim which allowed me to use all my apps (except google map of course). Not a big issue for me coz I found a solution.
Reviewed: 9 August 2025 · Stayed in August 2025
Verified reviewA little bit moldy smell
Dear valued guest. Hello! Thank you very much for recognizing the service of our employees. At the same time, you mentioned that we have reported the carpet issue to our leaders. We will make timely updates for handling. We look forward to your next visit, whether you are on a business trip or traveling in the future.
Dear valued guest. Hello! Thank you very much for recognizing the service of our employees. At the same time, you mentioned that we have reported the carpet issue to our leaders. We will make timely updates for handling. We look forward to … Show more
Reviewed: 5 August 2025 · Stayed in August 2025
Verified reviewReviewed: 5 August 2025 · Stayed in August 2025
Verified reviewstaff was very cooperative changed my room instantly when I had an issue with the room and upgraded me
cigarette stains on the carpet
Dear customer, Hello! Thank you very much for your recognition of our service. I am also pleased to serve you. We will report the issue of carpets to our leaders and take corresponding measures. We look forward to your next visit, whether you are on a business trip or traveling. Wishing you a happy life
Dear customer, Hello! Thank you very much for your recognition of our service. I am also pleased to serve you. We will report the issue of carpets to our leaders and take corresponding measures. We look forward to your next visit, whether y… Show more
Reviewed: 24 July 2025 · Stayed in July 2025
Verified reviewPersonally l have no comment on the staffs and the service provided by the Reception. They provide standard services as compare to any other hotels in Guangzhou city.
I dislike the location of the hotel, Besides, The Reception had a very limited space ! Feeling uncomfortable waiting at Reception lounge for check in- I will never come back to this particular TianHe Coach Metro Terminal PATCO Hotel or Recommend to any of my Business Travellers One Final Request- Please Goodness sake - upgrade your in House WiFi- !!!-
Dear guest, we are very sorry for the bad experience you had. We attach great importance to it and will provide feedback to our leaders for improvement. At the same time, we will also inspect the WiFi signal issues in each room. Please give us a chance to change, and we look forward to your next visit to experience our changes and differences
Dear guest, we are very sorry for the bad experience you had. We attach great importance to it and will provide feedback to our leaders for improvement. At the same time, we will also inspect the WiFi signal issues in each room. Please give… Show more
Reviewed: 11 July 2025 · Stayed in July 2025
Verified reviewThe ambience
Language barrier but was taken care of by the electronic translator
Dear customer, thank you very much for your evaluation of us. We will also strengthen language training for our employees to provide better service. At the same time, whether you are on a business trip or traveling in the future, we look forward to your next visit
Dear customer, thank you very much for your evaluation of us. We will also strengthen language training for our employees to provide better service. At the same time, whether you are on a business trip or traveling in the future, we look fo… Show more
Reviewed: 26 June 2025 · Stayed in May 2025
Verified reviewThe carpets in the room smelled dump There was no window
The room had no window at all the WiFi was too slow as a foreigner I depend on internet to communicate with people back home and it was tea challenging
Reviewed: 24 June 2025 · Stayed in June 2025
Verified reviewNice and smiling front desk staff, room service daily, specially thanks to duty manager who spokes english nicely and help us when we check out time, he pull out our luggages to measure as per airlines permit.
Breakfast menu almost same everyday, should have some menu items for foreign guest.
Dear valued guest, thank you very much for your evaluation of our service. We are also honored to serve you. Regarding the issue you mentioned about the lack of diversity in restaurant dishes, we will report to our leaders and make changes accordingly. Whether you are on a business trip or traveling, we look forward to your next visit
Dear valued guest, thank you very much for your evaluation of our service. We are also honored to serve you. Regarding the issue you mentioned about the lack of diversity in restaurant dishes, we will report to our leaders and make changes … Show more
Reviewed: 6 June 2025 · Stayed in May 2025
Verified reviewReviewed: 3 June 2025 · Stayed in May 2025
Verified reviewReviewed: 31 May 2025 · Stayed in May 2025
Verified reviewReviewed: 28 May 2025 · Stayed in May 2025
Verified reviewReviewed: 28 May 2025 · Stayed in May 2025
Verified reviewReviewed: 18 May 2025 · Stayed in April 2025
Verified reviewHotel staff is very polite and friendly. All rooms are on 2nd floor which is very good for customers because lift comes in less than a minute. so no waiting for lifts.
There is no weighing scale for luggage weight. This must br a mandatory facility because everyone wants to know his luggage weight before going to airport.
Dear customer, thank you very much for your positive feedback. This is the driving force behind our work. We have reported the issue you mentioned to our leaders and explained our application for purchase. Thank you for your feedback, which has made us aware of our shortcomings. Whether you are on a business trip or traveling, we look forward to your next visit.
Dear customer, thank you very much for your positive feedback. This is the driving force behind our work. We have reported the issue you mentioned to our leaders and explained our application for purchase. Thank you for your feedback, which… Show more
Reviewed: 10 May 2025 · Stayed in May 2025
Verified reviewExcellent breakfast and very friendly staff.
Breakfast was very good but some dishes should be changed everyday.
Reviewed: 6 May 2025 · Stayed in May 2025
Verified reviewValue for money, with laundry and shuttle service to canton fair.
A bit of a walk with luggage from Tianhe coach terminal metro, without luggage it's not an issue.
Reviewed: 6 May 2025 · Stayed in May 2025
Verified reviewTransfer to the exhibition. The manager seems like a good guy, I hope he will sort out the situation, or at least try.
We came to the Canton Fair and had cash with us. Of course, I always carried it with me, but I had a second wallet in which I left Thai baht - a small amount of 5,200 baht. The wallet was always in the backpack. As a result, the cleaning lady stole 4,000 Thai baht (about 120 USD) from me, kindly leaving me 1,200. Not a lot of money, but the understanding that someone was rummaging through your things is very unpleasant. I knew the exact amount, because I counted it before leaving it. But I was confident in the safety. Apparently in vain. Unfortunately, I discovered the loss only upon arrival in Thailand, when I reached into my wallet. It's good that she did not steal the laptop and tablet, now I'm afraid to leave such things in the rooms. I learned a good lesson that didn't cost me that much - only 120 bucks. I'm sharing it with you for free. Be vigilant.
Good afternoon Mr. Aleksandr, after Receiving your review on the booking.com，the General Manager of the hotel Immediately find the attendant who cleaned your room and the room supervisor who checked the cleanliness of the room. Both of them said that they had never seen your cash in the room，Both these two employees are very honest，who have been with the hotel for 10 years，This is the first time in nearly 12 years that the hotel has received a report from a guest that cash or valuables are missing from the roomWe will keep video recordings of the common area corridors during your stay and have called the police.The general manager of the hotel led two other employees back to the room you stayed and observed all the corners under the mattress and so on. He did not find the cash you said. The room was not occupied since you checkout yesterday ，The general manager tried to call the contact number you left, but he couldn't get through，'What we would like to say to you is, please recall if any other friends have visited your room during your stay，Or when you go out to spend money, is it possible to leave that money?And if you have found the money, please let the hotel know. Thank you！
Good afternoon Mr. Aleksandr, after Receiving your review on the booking.com，the General Manager of the hotel Immediately find the attendant who cleaned your room and the room supervisor who checked the cleanliness of the room. Both of them… Show more
Reviewed: 5 May 2025 · Stayed in May 2025
Verified reviewThe internet wasn’t working
Reviewed: 2 May 2025 · Stayed in April 2025
Verified reviewReviewed: 1 May 2025 · Stayed in April 2025
Verified reviewThe breakfast was good, different but very nice. The location was good, it was a bit far from the Canton Fair complex but the shuttle was very useful. The hotel had everything I needed and was fit for purpose. The staff were helpful.
The carpets in the room were stained and/or not clean in a few places.
Reviewed: 1 May 2025 · Stayed in April 2025
Verified reviewReviewed: 28 April 2025 · Stayed in April 2025
Verified reviewReviewed: 28 April 2025 · Stayed in April 2025
Verified reviewValue for money and location
Limited breakfast and room with no window. Booking.com gave wrong info that room is with city view
Reviewed: 25 April 2025 · Stayed in April 2025
Verified review