Reviews of Renaissance Shenzhen Luohu Hotel
2002 Jiabin Road, Luohu, 518001 Shenzhen, China
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Reviewed: 3 September 2025 · Stayed in August 2025
Verified reviewReviewed: 31 August 2025 · Stayed in June 2025
Verified reviewReviewed: 29 August 2025 · Stayed in July 2025
Verified reviewReviewed: 26 August 2025 · Stayed in August 2025
Verified reviewThe staff were incredibly nice and the overall stay was enjoyable
There was this one night where the next room had people partying till 3am which made the experience not as pleasant from lack of rest
Dear Guest, Thank you very much for your recognition of our staff's friendly service and your affirmation of the overall stay experience. This is a great encouragement to us! We sincerely apologize for the disturbance caused by the gathering in the adjacent room until 3 AM, which must have disrupted your rest. The hotel has always attached great importance to providing a quiet environment for our guests. We have reviewed our night-time noise management procedures and will increase patrol frequency during the night, as well as promptly intervene in any activities that may generate excessive noise, to strive for creating a quiet and comfortable resting space for every guest. Thank you again for your feedback, which helps us identify shortcomings and make continuous improvements. We look forward to serving you again in the future and bringing you a more perfect stay experience!
Dear Guest, Thank you very much for your recognition of our staff's friendly service and your affirmation of the overall stay experience. This is a great encouragement to us! We sincerely apologize for the disturbance caused by the gath… Show more
Reviewed: 9 August 2025 · Stayed in August 2025
Verified reviewReviewed: 31 July 2025 · Stayed in July 2025
Verified reviewReviewed: 29 July 2025 · Stayed in July 2025
Verified reviewReviewed: 26 July 2025 · Stayed in July 2025
Verified reviewReviewed: 26 July 2025 · Stayed in July 2025
Verified reviewReviewed: 6 July 2025 · Stayed in July 2025
Verified reviewReviewed: 3 June 2025 · Stayed in June 2025
Verified reviewReviewed: 1 June 2025 · Stayed in June 2025
Verified reviewReviewed: 26 May 2025 · Stayed in April 2025
Verified reviewIt's very conveniently located. Lots of restaurants and lots of shops. The staff is very helpful and friendly. The room is clean and the bed is comfortable.
Take away coffee is too expensive.
Thank you for your kind feedback! We’re glad to hear you enjoyed the convenient location, friendly staff, and comfortable room. 😊We’ve noted your comment about the takeaway coffee pricing—it’s valuable input and will be shared with the relevant team for review. We hope to welcome you back again soon!
Thank you for your kind feedback! We’re glad to hear you enjoyed the convenient location, friendly staff, and comfortable room. 😊We’ve noted your comment about the takeaway coffee pricing—it’s valuable input and will be shared with the rele… Show more
Reviewed: 18 May 2025 · Stayed in May 2025
Verified reviewNice and tidy with all the amenities you expect from a good hotel
Hotel was fine
Dear Esteemed Guest,Thank you for choosing the Shenzhen Panglin Hotel and sharing your positive feedback. Our hotel, located in the heart of Shenzhen's Luohu commercial center, offers luxurious and elegant accommodations with 397 stylishly decorated rooms and suites.We feature four distinct restaurants and lounges, including the Yunjianxuan Revolving Restaurant on the 50th floor, which offers a 360° panoramic view of Shenzhen and world-class cuisine prepared by Michelin-starred chefs.We are committed to maintaining the high service standards of the Marriott brand and look forward to welcoming you back for an even more enjoyable stay.
Dear Esteemed Guest,Thank you for choosing the Shenzhen Panglin Hotel and sharing your positive feedback. Our hotel, located in the heart of Shenzhen's Luohu commercial center, offers luxurious and elegant accommodations with 397 stylis… Show more
Reviewed: 17 May 2025 · Stayed in April 2025
Verified reviewLocation
Lobby too crowded
Dear Esteemed Guest,Thank you for choosing the Shenzhen Panglin Hotel and sharing your positive feedback. Our hotel, located in the heart of Shenzhen's Luohu commercial center, offers luxurious and elegant accommodations with 397 stylishly decorated rooms and suites.We feature four distinct restaurants and lounges, including the Yunjianxuan Revolving Restaurant on the 50th floor, which offers a 360° panoramic view of Shenzhen and world-class cuisine prepared by Michelin-starred chefs.We are committed to maintaining the high service standards of the Marriott brand and look forward to welcoming you back for an even more enjoyable stay.
Dear Esteemed Guest,Thank you for choosing the Shenzhen Panglin Hotel and sharing your positive feedback. Our hotel, located in the heart of Shenzhen's Luohu commercial center, offers luxurious and elegant accommodations with 397 stylis… Show more
Reviewed: 15 May 2025 · Stayed in May 2025
Verified reviewDear Esteemed Guest,Thank you for choosing the Shenzhen Panglin Hotel and sharing your positive feedback. Our hotel, located in the heart of Shenzhen's Luohu commercial center, offers luxurious and elegant accommodations with 397 stylishly decorated rooms and suites.We feature four distinct restaurants and lounges, including the Yunjianxuan Revolving Restaurant on the 50th floor, which offers a 360° panoramic view of Shenzhen and world-class cuisine prepared by Michelin-starred chefs.We are committed to maintaining the high service standards of the Marriott brand and look forward to welcoming you back for an even more enjoyable stay.
Dear Esteemed Guest,Thank you for choosing the Shenzhen Panglin Hotel and sharing your positive feedback. Our hotel, located in the heart of Shenzhen's Luohu commercial center, offers luxurious and elegant accommodations with 397 stylis… Show more
Reviewed: 15 May 2025 · Stayed in May 2025
Verified reviewPerfect location for shopping, eating & night life.
N/A
Dear Esteemed Guest,Thank you for choosing the Shenzhen Panglin Hotel and sharing your positive feedback. Our hotel, located in the heart of Shenzhen's Luohu commercial center, offers luxurious and elegant accommodations with 397 stylishly decorated rooms and suites.We feature four distinct restaurants and lounges, including the Yunjianxuan Revolving Restaurant on the 50th floor, which offers a 360° panoramic view of Shenzhen and world-class cuisine prepared by Michelin-starred chefs.We are committed to maintaining the high service standards of the Marriott brand and look forward to welcoming you back for an even more enjoyable stay.
Dear Esteemed Guest,Thank you for choosing the Shenzhen Panglin Hotel and sharing your positive feedback. Our hotel, located in the heart of Shenzhen's Luohu commercial center, offers luxurious and elegant accommodations with 397 stylis… Show more
Reviewed: 2 May 2025 · Stayed in April 2025
Verified reviewI did not have the breakfast, as I like to eat the breakfast in Lowu Commercial City.
I was sad that I had to ask the staff for my yoga ball (forgotten on the previous weekend). They should have made a memo under my name and given it to me when I checked in.
Dear Guest,Thank you for sharing your feedback.We completely understand your preference for enjoying breakfast at Lowu Commercial City — it’s always great to explore local options. However, we’re truly sorry for the inconvenience regarding your yoga ball. You’re absolutely right — our team should have proactively noted your forgotten item and returned it to you upon check-in without you needing to ask.We’ve shared this with our front office team to strengthen our lost-and-found handling process. Your input helps us improve, and we truly appreciate it.We hope to welcome you back soon and provide you with a smoother experience next time.
Dear Guest,Thank you for sharing your feedback.We completely understand your preference for enjoying breakfast at Lowu Commercial City — it’s always great to explore local options. However, we’re truly sorry for the inconvenience regarding … Show more
Reviewed: 21 April 2025 · Stayed in April 2025
Verified reviewVery good atmosphere
Dear Esteemed Guest,Thank you for choosing the Shenzhen Panglin Hotel and sharing your positive feedback. Our hotel, located in the heart of Shenzhen's Luohu commercial center, offers luxurious and elegant accommodations with 397 stylishly decorated rooms and suites.We feature four distinct restaurants and lounges, including the Yunjianxuan Revolving Restaurant on the 50th floor, which offers a 360° panoramic view of Shenzhen and world-class cuisine prepared by Michelin-starred chefs.We are committed to maintaining the high service standards of the Marriott brand and look forward to welcoming you back for an even more enjoyable stay.
Dear Esteemed Guest,Thank you for choosing the Shenzhen Panglin Hotel and sharing your positive feedback. Our hotel, located in the heart of Shenzhen's Luohu commercial center, offers luxurious and elegant accommodations with 397 stylis… Show more
Reviewed: 17 April 2025 · Stayed in March 2025
Verified reviewReviewed: 15 April 2025 · Stayed in April 2025
Verified reviewReviewed: 10 April 2025 · Stayed in April 2025
Verified reviewLocation is excellent. A large shopping centre is close by (KingGlory) and subway stop is accessed in the B2 level of the shopping centre. Overall it is a nice hotel and we have stayed here multiple times. We like it because it is close to Luohu border.
If you need to travel to Futian then it takes 30 minutes.
Thank you for your continued support and for taking the time to share your feedback!We’re delighted to know that our convenient location near KingGlory Plaza and the Luohu border has made your stays enjoyable and hassle-free. It’s always a pleasure to welcome back our returning guests.We understand that travel to Futian can take around 30 minutes, and we appreciate your patience with the commute. If there’s anything we can do to further enhance your experience during future visits—whether it’s room preferences or special arrangements—please don’t hesitate to let us know.We look forward to welcoming you back again soon!
Thank you for your continued support and for taking the time to share your feedback!We’re delighted to know that our convenient location near KingGlory Plaza and the Luohu border has made your stays enjoyable and hassle-free. It’s always a … Show more
Reviewed: 4 April 2025 · Stayed in March 2025
Verified reviewLocation convenient as close to subway station. Also big shopping mall close by, and lots of eateries. Breakfast is excellent. Walk out at night and there is lots of buzz in the neighborhood (in a good way), around the shopping mall. Also close to Luohu border.
Please note that this location is far from "downtown" business area (which is Futian). No indoor swimming pool.
Dear Valued Guest,Thank you for taking the time to share your experience with us. We’re delighted to hear that you enjoyed our convenient location near the subway, shopping malls, and local eateries — as well as the vibrant neighborhood atmosphere in the evenings. We’re also glad our breakfast met your expectations and that our proximity to the Luohu border was helpful for your travels.We do appreciate your note regarding the distance from Futian and the absence of an indoor swimming pool. Your feedback is valuable and helps us better inform future guests and improve our offerings.We hope to welcome you back again soon and provide an even better stay next time!
Dear Valued Guest,Thank you for taking the time to share your experience with us. We’re delighted to hear that you enjoyed our convenient location near the subway, shopping malls, and local eateries — as well as the vibrant neighborhood atm… Show more
Reviewed: 28 March 2025 · Stayed in March 2025
Verified reviewReviewed: 25 March 2025 · Stayed in March 2025
Verified reviewThe lobby lounge for afternoon tea service; very spacious guest room
The toilet bowl was blocked a few times
Dear Valued Guest,Thank you for sharing your experience with us. We’re delighted to hear that you enjoyed our spacious guest rooms and the afternoon tea service in the lobby lounge.However, we sincerely apologize for the inconvenience caused by the toilet issue. Please rest assured that our maintenance team has been informed to ensure such concerns are promptly addressed in the future. Your feedback is invaluable to us as we continuously strive to improve our services.We look forward to welcoming you again for an even better stay.
Dear Valued Guest,Thank you for sharing your experience with us. We’re delighted to hear that you enjoyed our spacious guest rooms and the afternoon tea service in the lobby lounge.However, we sincerely apologize for the inconvenience cause… Show more