Room Wifi didnt really work so i had to use my roaming data 90% of the time

Stayed in June 2025

Great location close to the train station, nice breakfast

Stayed in June 2025

The hotel has a great location, just a 5-10 minute walk from Shanghai South Station Metro. It’s surrounded by various shops and eateries, making it very convenient to find food. The transportation is convenient, and the area offers plenty of dining options. The room is clean, spacious, and well-equipped with standard hotel amenities. You can order food delivery to the hotel, and there’s a food storage locker available. The fitness center is not very large but adequately equipped. The hotel gives off more of a hotel-like atmosphere rather than a homey feel, possibly because the staff follows standard procedures without going beyond expectations. The staff’s service is somewhat rigid – not bad, but it doesn’t exceed the usual standards, which makes the stay feel less warm compared to other places. I didn’t really want to mention this, but it needs to be said. The staff, even the supervisors, often seem unoccupied, mostly engrossed in their phones. Sometimes they are so distracted that they don’t even notice when guests are standing right in front of them. The staff will only assist when asked or prompted – they never proactively offer help or inquire if guests need anything. To be clear, I’m not referring to paid services, just basic assistance or hospitality that you would expect at a hotel.

Stayed in April 2025

Value for money

Stayed in November 2024

Internet connectivity

Stayed in November 2024

Air conditioning was a bit weak. I felt sweaty in the room when outside was 26c humidity.

It’s great hotel with clean room and convenient location. Excellent function such as swimming pool and gym room.

Stayed in October 2024

A little out of the way but subway and excellent shopping centre close by. Will definitely stay again.

Stayed in August 2024

It was a good stay. Nothing much to add here.

Staff friendly and helpful. Breakfast very good. Communication was efficient. Easily supplied extras such as a wheelchair for my mum. Room had good view.

Stayed in October 2024

Costly , very poor English understanding

Excellent location, near South Shanghai railway station metro, nice food options nearby

Stayed in September 2024

Bar closed too early and swimming pool closed throughout my stay.

Excellent breakfast, comfortable room, well located.

Stayed in July 2024

Everything is normal

Stayed in September 2024

Weak internet connection

Price-quality ratio

Stayed in July 2024

location was bad, service was not so good

Breakfast was ok 7/10, beds were comfertable

Stayed in June 2024

First room had a bad smell, but hits quickly moved us into a better room.

Good location near South Shanghai Train Station. Very good service.

Stayed in June 2024

Small wardrobe for two adults if staying a week and you want hanging space. Not so many coathangers.

Great choice for breakfast and suits a western visitor too. Room a good size and very clean. Good location, close to the metro and some coffee shops. Staff friendly and helpful. Easy for didi to stop and pull in. I would definitely stay here again.

Stayed in September 2023

Not lots of wardrobe shelving for two people for a week.

Very clean, excellent international breakfast with lots of choice. Staff very helpful. Location great, short walk to metro station and a reasonably shortish didi ride into town.

Stayed in September 2023

Distance from shopping area

Friendly and helpful staff, great variety of breakfast cater for almost everyone from the world

Stayed in September 2023

The staff were crazily rude for no reasons. I’m a native mandarin speaker and had no problem communicating with them. But still I had to report the issues two times to the on duty manager during my only two nights stay because I got no help and was asked to do it myself when the room had problems. When the clothes rack fell on me and my charger fell into the gap between the wall and nightstand, I requested help twice, they asked me to do it myself at both times. And I had to explain myself that I couldn’t put the clothes rack back and I couldn’t move the nightstand to get my charger and they helped me reluctantly. I highly doubted why it had such a high rating on booking.com. If it was because they treated non mandarin speakers nicer, I recommended those who speak Chinese avoid this property.

Nothing

Stayed in April 2025

Located just a 5-minute walk from the subway station, the rooms are clean and comfortable, the breakfast is plentiful, the service is professional! Coming from NYC, highly recommend.

Stayed in December 2024

Nothing like the level of previous Pullmans I have stayed in before! Rooms smelled of smoke & were dated. Bed was very hard & uncomfortable. Only restaurant open in the evening was Japanese, despite there being 3 restaurants total in the building. Couldn’t find a bar which was open. Facilities were there to class as 5 star but it was not operating as one.

Location was good for what we wanted

Stayed in November 2024

The internet wifi was really bad

Very good food , place and a lot of items.

Stayed in November 2024

I booked an executive room with lounge access. Upon checking in, I was told that the lounge was under repair. Wished I was informed of this at the time of booking as I would have skipped that option and saved a couple of hundred USD (Stayed 6 nights). The hotel is a bit far from the major sites so yo'd have to factor that in. There are however some tourist sights nearer to the hotel like Qibao water village.

Breakfast was ok, many options- Chinese and international cuisine but nothing out of the ordinary. Staff was pleasant and helpful in spite of the language barrier. There are good dining options at the neighboring building.

Stayed in September 2024

The hotel service is good in general Especially the housekeeping at the room no. 1212 during 11-15 September is very nice and friendly, wonderful!!

Stayed in September 2024

Brilliant location, easy to get to the metro station and also great spot for find while driving. Love all their staff at the reception, very welcoming and friendly. Quiet at night and very convenient to park the car.

Stayed in January 2024