Reviews of Pullman Shanghai Xuhui
No.1 Pubei Road, Xuhui, 200235 Shanghai, China
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Reviewed: 21 August 2025 · Stayed in July 2025
Verified reviewReviewed: 19 August 2025 · Stayed in July 2025
Verified reviewReviewed: 6 August 2025 · Stayed in August 2025
Verified reviewReviewed: 31 July 2025 · Stayed in July 2025
Verified reviewReviewed: 28 July 2025 · Stayed in July 2025
Verified reviewReviewed: 15 July 2025 · Stayed in July 2025
Verified reviewReviewed: 28 June 2025 · Stayed in June 2025
Verified reviewRoom Wifi didnt really work so i had to use my roaming data 90% of the time
Dear Vincenzo, au, Thank you for taking the time to tell us about your experience at the Pullman Shanghai Xuhui. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,
Dear Vincenzo, au, Thank you for taking the time to tell us about your experience at the Pullman Shanghai Xuhui. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman… Show more
Reviewed: 4 June 2025 · Stayed in June 2025
Verified reviewGreat location close to the train station, nice breakfast
Dear Serg.Korobov, gb, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,
Reviewed: 25 May 2025 · Stayed in May 2025
Verified reviewReviewed: 22 April 2025 · Stayed in April 2025
Verified reviewNothing
The staff were crazily rude for no reasons. I’m a native mandarin speaker and had no problem communicating with them. But still I had to report the issues two times to the on duty manager during my only two nights stay because I got no help and was asked to do it myself when the room had problems. When the clothes rack fell on me and my charger fell into the gap between the wall and nightstand, I requested help twice, they asked me to do it myself at both times. And I had to explain myself that I couldn’t put the clothes rack back and I couldn’t move the nightstand to get my charger and they helped me reluctantly. I highly doubted why it had such a high rating on booking.com. If it was because they treated non mandarin speakers nicer, I recommended those who speak Chinese avoid this property.
Dear Manxi, us, Thank you for taking the time to tell us about your experience at the Pullman Shanghai Xuhui. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,
Dear Manxi, us, Thank you for taking the time to tell us about your experience at the Pullman Shanghai Xuhui. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, w… Show more
Reviewed: 14 April 2025 · Stayed in April 2025
Verified reviewReviewed: 5 April 2025 · Stayed in April 2025
Verified reviewThe hotel has a great location, just a 5-10 minute walk from Shanghai South Station Metro. It’s surrounded by various shops and eateries, making it very convenient to find food. The transportation is convenient, and the area offers plenty of dining options. The room is clean, spacious, and well-equipped with standard hotel amenities. You can order food delivery to the hotel, and there’s a food storage locker available. The fitness center is not very large but adequately equipped. The hotel gives off more of a hotel-like atmosphere rather than a homey feel, possibly because the staff follows standard procedures without going beyond expectations. The staff’s service is somewhat rigid – not bad, but it doesn’t exceed the usual standards, which makes the stay feel less warm compared to other places. I didn’t really want to mention this, but it needs to be said. The staff, even the supervisors, often seem unoccupied, mostly engrossed in their phones. Sometimes they are so distracted that they don’t even notice when guests are standing right in front of them. The staff will only assist when asked or prompted – they never proactively offer help or inquire if guests need anything. To be clear, I’m not referring to paid services, just basic assistance or hospitality that you would expect at a hotel.
Dear Thapat, th, Thank you for taking the time to tell us about your experience at the Pullman Shanghai Xuhui. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,
Dear Thapat, th, Thank you for taking the time to tell us about your experience at the Pullman Shanghai Xuhui. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important t… Show more
Reviewed: 23 February 2025 · Stayed in December 2024
Verified reviewReviewed: 28 December 2024 · Stayed in December 2024
Verified reviewLocated just a 5-minute walk from the subway station, the rooms are clean and comfortable, the breakfast is plentiful, the service is professional! Coming from NYC, highly recommend.
Dear HAI, us, May I begin by thanking you for your feedback and your loyalty with us. We are happy that in general you are satisfied with your stay in our hotel. I will share your feedback with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We thank you for sharing your experience with us again, and we sincerely look forward to your next visit in Pullman Shanghai South. Sincerely, Hotel Management Team Pullman Shanghai South
Dear HAI, us, May I begin by thanking you for your feedback and your loyalty with us. We are happy that in general you are satisfied with your stay in our hotel. I will share your feedback with our team. I am sure that this feedback will se… Show more
Reviewed: 23 December 2024 · Stayed in November 2024
Verified reviewReviewed: 24 November 2024 · Stayed in November 2024
Verified reviewLocation was good for what we wanted
Nothing like the level of previous Pullmans I have stayed in before! Rooms smelled of smoke & were dated. Bed was very hard & uncomfortable. Only restaurant open in the evening was Japanese, despite there being 3 restaurants total in the building. Couldn’t find a bar which was open. Facilities were there to class as 5 star but it was not operating as one.
Dear Holly, gb, Thank you for taking the time to tell us about your experience at the Pullman Shanghai South. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,
Dear Holly, gb, Thank you for taking the time to tell us about your experience at the Pullman Shanghai South. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, w… Show more
Reviewed: 18 November 2024 · Stayed in November 2024
Verified reviewValue for money
Dear mohd khairul anwar, my, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely,
Reviewed: 18 November 2024 · Stayed in November 2024
Verified reviewReviewed: 17 November 2024 · Stayed in November 2024
Verified reviewReviewed: 3 November 2024 · Stayed in November 2024
Verified reviewInternet connectivity
Dear Gavin, za, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely,
Reviewed: 1 November 2024 · Stayed in October 2024
Verified reviewEverybody was friendly and close to everything you need
Nothing
Dear Timothy, au, May I begin by thanking you for your feedback and your loyalty with us. We are happy that in general you are satisfied with your stay in our hotel. I will share your feedback with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We thank you for sharing your experience with us again, and we sincerely look forward to your next visit in Pullman Shanghai South. Sincerely, Hotel Management Team Pullman Shanghai South
Dear Timothy, au, May I begin by thanking you for your feedback and your loyalty with us. We are happy that in general you are satisfied with your stay in our hotel. I will share your feedback with our team. I am sure that this feedback wil… Show more
Reviewed: 19 October 2024 · Stayed in October 2024
Verified reviewIt’s great hotel with clean room and convenient location. Excellent function such as swimming pool and gym room.
Air conditioning was a bit weak. I felt sweaty in the room when outside was 26c humidity.
Dear Yimin, au, Thank you for taking the time to tell us about your experience at the Pullman Shanghai South. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,
Dear Yimin, au, Thank you for taking the time to tell us about your experience at the Pullman Shanghai South. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to… Show more
Reviewed: 16 October 2024 · Stayed in August 2024
Verified reviewA little out of the way but subway and excellent shopping centre close by. Will definitely stay again.
Dear Steve Noa, au, May I begin by thanking you for your feedback and your loyalty with us. We are happy that in general you are satisfied with your stay in our hotel. I will share your feedback with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We thank you for sharing your experience with us again, and we sincerely look forward to your next visit in Pullman Shanghai South. Sincerely,
Dear Steve Noa, au, May I begin by thanking you for your feedback and your loyalty with us. We are happy that in general you are satisfied with your stay in our hotel. I will share your feedback with our team. I am sure that this feedback w… Show more
Reviewed: 5 October 2024 · Stayed in October 2024
Verified reviewStaff friendly and helpful. Breakfast very good. Communication was efficient. Easily supplied extras such as a wheelchair for my mum. Room had good view.
It was a good stay. Nothing much to add here.
Dear Stephen, au, May I begin by thanking you for your feedback and your loyalty with us. We are happy that in general you are satisfied with your stay in our hotel. I will share your feedback with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We thank you for sharing your experience with us again, and we sincerely look forward to your next visit in Pullman Shanghai South. Sincerely,
Dear Stephen, au, May I begin by thanking you for your feedback and your loyalty with us. We are happy that in general you are satisfied with your stay in our hotel. I will share your feedback with our team. I am sure that this feedback wil… Show more