Reviews of Pullman Suzhou Taicang
No 188 South Of Shuyuan Road, 215400 Taicang, China
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Reviewed: 23 July 2025 · Stayed in July 2025
Verified reviewReviewed: 12 December 2024 · Stayed in October 2024
Verified reviewReviewed: 22 April 2024 · Stayed in April 2024
Verified reviewThe hotel is clean and nice, it is new. It exceeds our expectation.
I do not like the power sockets which were very tight, I dare not to force to plug in.
Dear Ka， Thank you very much for your love and recognition of our hotel! We are pleased to learn that your stay exceeded expectations and found the hotel clean and comfortable. Regarding the power socket problem you mentioned, we are deeply sorry for the inconvenience caused to you. We will immediately check and adjust this to ensure that the socket is used smoothly and no longer cause you trouble. Thank you again for your valuable feedback, we will continue to work hard to improve the quality of service, looking forward to your next visit! Best Regards Guest Experience Manager Pullman Suzhou Taicang
Dear Ka， Thank you very much for your love and recognition of our hotel! We are pleased to learn that your stay exceeded expectations and found the hotel clean and comfortable. Regarding the power socket problem you mentioned, we are deeply… Show more
Reviewed: 6 April 2024 · Stayed in April 2024
Verified reviewKid-friendly amenities
Water easily overflows onto the bathroom floor
Dear Lee, Thank you for choosing Pullman Suzhou Taicang and leave your feedback. We very much appreciate your comments, I think you have a wonderful time in our hotel. Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Sincerely, Guest Experience Manager Pullman Suzhou Taicang
Dear Lee, Thank you for choosing Pullman Suzhou Taicang and leave your feedback. We very much appreciate your comments, I think you have a wonderful time in our hotel. Thank you for your kind feedback, and we hope to see you again soon for … Show more
Reviewed: 29 December 2023 · Stayed in December 2023
Verified reviewLocation
Service was definitely not up to the 5-star level
Reviewed: 31 October 2023 · Stayed in October 2023
Verified reviewLocation and facilities are very good
Staff doesn’t speak english. Restaurant service is one of the worse I have experienced. Food is good but waited for 1.30 hours. Restaurant was empty, out of 7 colleagues food came for 6 and came by waves. Drinks only arrived 40 min after orders with the 3rd request.
Dear Filipe, Thank you for choosing to stay at the Pullman Suzhou Taicang and leaving your feedback. I apologize for not meeting your expectations during this stay experience. First of all, thank you for acknowledging the location and facilities of the hotel. English is not the native language of Chinese, some employees cannot speak English fluently. We will strengthen training to better communicate with guests. The management attaches great importance to the issue of restaurant service you have reported, and we will proceed with rectification. Please believe that we will persistently strive to improve the quality of service to improve the guest experience. Thank you for your feedback and hope that we can provide you with better service during your next stay. Best Regards Guest Experience Manager Pullman Suzhou Taicang
Dear Filipe, Thank you for choosing to stay at the Pullman Suzhou Taicang and leaving your feedback. I apologize for not meeting your expectations during this stay experience. First of all, thank you for acknowledging the location and facil… Show more
Reviewed: 28 October 2023 · Stayed in October 2023
Verified reviewLocation and the room
The food/restaurant options in the night are very limited
Dear Filipe, Thank you for choosing to stay at the Pullman Suzhou Taicang and leaving your feedback. I apologize for not meeting your expectations during this stay experience. First of all, thank you for acknowledging the location and facilities of the hotel. English is not the native language of Chinese, some employees cannot speak English fluently. We will strengthen training to better communicate with guests. The management attaches great importance to the issue of restaurant service you have reported, and we will proceed with rectification. Please believe that we will persistently strive to improve the quality of service to improve the guest experience. Thank you for your feedback and hope that we can provide you with better service during your next stay. Best Regards Guest Experience Manager Pullman Suzhou Taicang
Dear Filipe, Thank you for choosing to stay at the Pullman Suzhou Taicang and leaving your feedback. I apologize for not meeting your expectations during this stay experience. First of all, thank you for acknowledging the location and facil… Show more
Reviewed: 23 August 2023 · Stayed in June 2023
Verified reviewReviewed: 21 October 2022 · Stayed in October 2022
Verified reviewThe staff support was excellent and special appreciation to Sherily, Zoey and Darren for there help during our stay but of ours it goes to all the staff
Nothing