Reviews of Radisson Collection, Wuxi
No.69 Middle Dongting Road, Xishan District, Xi Shan District, Wuxi, China
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Reviewed: 12 August 2025 · Stayed in August 2025
Verified reviewVery clean and large rooms. Quiet. Good location for some local businesses.
At arrival, renovation work at the ground floor made driving in and out a bit tricky, the signage was not well thought out. Some staff needs to be better trained - the young clerk at reception even refused eye contact to me, preferring to speak to my Chinese wife. I had to insist for the check-in form to be done in my name instead of hers, and even my wife could not understand what this woman meant by "first room". Luckily another more experienced person later took over, perhaps the former was a trainee? Also, while we paid for "superior" we were still placed on the lower half of the hotel floors (10-15) which was a small disappointment. Lastly, the ground floor restaurant food is very good, but the timing of the set menu is a bit awkward (you get potato chips before your starter, and you get garlic bread together with dessert). In short, the facilities are great, but some staff falls short of an international premium hotel brand.
Reviewed: 21 June 2025 · Stayed in June 2025
Verified reviewReviewed: 16 April 2025 · Stayed in April 2025
Verified reviewReviewed: 22 September 2024 · Stayed in September 2024
Verified reviewLocation, Cleanness , Staff courtesy
There is staff who cannot speak English, this is problem for foreign visitors
Reviewed: 30 August 2024 · Stayed in August 2024
Verified reviewReviewed: 18 October 2023 · Stayed in October 2023
Verified reviewClean , modern, bed is very comfortable, overall is satisfying
Staff not professional asked them questions don’t answer and already requested this was for our anniversary but they forgot about it ? Location is not convenient
Dear Valued Guest, Thank you for taking the time to share your feedback from your experience to the Radisson Collection, Wuxi . Please accept my sincere apologies for the shortfalls you encountered as you have mentioned, and those points will be highly taken under consideration and informed to the concern department heads to seek a prompt improvement. It is always a pleasure to have you as our guest and on behalf of all the staff at Radisson Collection, Wuxi , I look forward to welcoming you back. Have a nice Day!
Dear Valued Guest, Thank you for taking the time to share your feedback from your experience to the Radisson Collection, Wuxi . Please accept my sincere apologies for the shortfalls you encountered as you have mentioned, and those points wi… Show more
Reviewed: 12 October 2023 · Stayed in October 2023
Verified reviewIt was very clean and home feel
Nothing