Reviews of The Ritz-Carlton, Xi'an
No 50, Keji 2nd Road Gaoxin District, Yanta, 710075 Xi'an, China
#4 of 100 hotels in Xi'an
Guests' ChoiceReview score
Based on 52 hotel reviews
9.5Score breakdown
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Cleanliness
9.7
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Comfort
9.8
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Location
8.9
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Facilities
9.7
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Staff
9.7
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Value for money
9.3
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Free WiFi
6.2
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Showing 1 – 25
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Reviewed: 20 August 2025
Sion
United Kingdom4 reviews9.0“very nice”- • Leisure trip
- • Couple
- • King Room with City View - High Floor
- • Stayed 2 nights
9/10 It would have been a 10/10 if the staff were able to give us recommendations on where to eat Very odd to ask for restaurant recommendations, only to be told to check out the malls I would expect the Ritz to be able to give specific recommendations for food otherwise, staff and facilities were excellent
9/10 It would have been a 10/10 if the staff were able to give us recommendations on where to eat Very odd to ask for restaurant recommendations, only to be told to check out the malls I would expect the Ritz to be able to give specific recommendations for food otherwise, staff and facilities were excellent
Stayed in May 2025
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Reviewed: 19 August 2025
Lyn
United Kingdom9 reviews10“Exceptional”- • Leisure trip
- • Family with young children
- • King Room with City View - High Floor
- • Stayed 4 nights
- • Submitted via mobile
Everything
Stayed in August 2025
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Reviewed: 7 June 2025
Sanjeev
United Kingdom6 reviews1 helpful vote9.0Superb- • Leisure trip
- • Family with young children
- • King Room with City View
- • Stayed 3 nights
- • Submitted via mobile
Japanese restaurant was not great
Excellent choice and quality
Stayed in June 2025
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Reviewed: 21 May 2025
Werner
Australia41 reviews3 helpful votes10Exceptional- • Family with young children
- • King Room with City View - High Floor
- • Stayed 4 nights
- • Submitted via mobile
Perfect Hotel / pure excellence
Stayed in May 2025
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Reviewed: 14 May 2025
Ling
Malaysia33 reviews1 helpful vote10“Very satisfied”- • Leisure trip
- • Family with young children
- • King Room with City View - High Floor
- • Stayed 1 night
- • Submitted via mobile
the breakfast are excellent. The staff are warm and attentive.
Stayed in April 2025
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Reviewed: 1 May 2025
Dmitrii
Hungary11 reviews2 helpful votes9.0“Almost perfect”- • Leisure trip
- • Couple
- • King Room with City View - High Floor
- • Stayed 4 nights
The location is not very well-suited for tourism, but it might be good for business traveling
Everything was perfect apart from location. The hotel is very new and stylish, rooms are cozy and clean, food is great
Stayed in April 2025
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Reviewed: 25 April 2025
Andrew
United Kingdom35 reviews1 helpful vote9.0“Perfect”- • Leisure trip
- • Couple
- • King Room with City View - High Floor
- • Stayed 2 nights
- • Submitted via mobile
Nothing. - all good
Polite and courteous staff specially Ken Li at concierge desk. Very helpful throughout our stay. Give him a big pat on his back. Keep up the good work Ken.
Stayed in April 2025
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Reviewed: 23 April 2025
Marta
Colombia74 reviews8 helpful votes10“Best place to stay in Xian.”- • Leisure trip
- • Couple
- • King Room with City View - High Floor
- • Stayed 2 nights
Everything was perfect! Would love to be back one day.
The best place to stay in Xian! Everything was perfect, and I did not want to leave the hotel. The decoration was super elegant, sophisticated, and of exquisite taste. The bedding, pillows, towels, and amenities were of fantastic quality. A super cozy but also practical sitting area, a good place to read, well lit, with windows from floor to ceiling. The room offered many details, like a walk-in closet, a tocador, and a lot of space to put things. It felt like home. For breakfast, there was an enormous variety of dishes from everywhere, with an outstanding service. At the lobby, they helped us arrange a guided tour to see the Terracotta Warriors, the guide was amazing. Try to go to the roof terrace, nice drinks and beautiful views.
Stayed in April 2025
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Reviewed: 11 April 2025
Wilko
Germany25 reviews6 helpful votes8.0“great stay”- • Leisure trip
- • Couple
- • King Room with City View - High Floor
- • Stayed 2 nights
- • Submitted via mobile
first room was a room where the last guest smoked. we got a second room next door and it also smelled like somebody smoked. maybe it is something in the interior?
very good 5 star hotel - pool area is great, spa is superb, staff is really friendly and helpful, breakfast is next level
Stayed in April 2025
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Reviewed: 9 April 2025
Panagiota
Saudi Arabia122 reviews16 helpful votes10“Short stay in Ci’an”- • Leisure trip
- • Solo traveller
- • King Room with City View
- • Stayed 1 night
- • Submitted via mobile
The hotel was exceptional! Maybe not at the city centre with the wall but great location next to a metro line to the city! Everything else was perfect and I have no words for their staff that they did everything to accommodate me in the best possible way!
Stayed in April 2025
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Reviewed: 31 March 2025
Irene
Hong Kong1 review10“Wonderful experience. Would highly recommend it to friends and family”- • Leisure trip
- • Solo traveller
- • King Room with City View - Club Lounge Access
- • Stayed 4 nights
- • Submitted via mobile
Very friendly staff. The 23rd floor executive service wonderful as I come back late sometimes after a full day sight seeing. Can drop in for a drink and some snacks to wind down
Stayed in March 2025
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Reviewed: 23 March 2025
Christopher
France24 reviews10Exceptional- • Leisure trip
- • Couple
- • King Room with City View - Club Lounge Access
- • Stayed 1 night
- • Submitted via mobile
Nothing
Everything
Stayed in March 2025
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Reviewed: 11 March 2025
Steven
Australia6 reviews1 helpful vote10“Highly recommended hotel.”- • Leisure trip
- • Couple
- • King Room with City View
- • Stayed 4 nights
You have to wear a swimming cap in the pool. This is fairly ubiquitous throughout China though so there's no avoiding it.
The whole experience was excellent. The breakfast buffet was great with lots of local cuisine options. The huge rain shower is one of the best I've ever used. I really couldn't fault the hotel.
Stayed in March 2025
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Reviewed: 14 February 2025
Feng
Australia11 reviews10Exceptional- • Leisure trip
- • People with friends
- • Double Room with Two Double Beds and City View
- • Stayed 4 nights
- • Submitted via mobile
The air conditioning is slightly dry
Staffing was excellent. Polite, helpful and absolutely welcoming Restaurant Rooftop bar
Stayed in February 2025
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Reviewed: 29 December 2024
William
Australia8 reviews9.0“Great if you love going to the gym!”- • Leisure trip
- • Group
- • Double Room with Two Double Beds and City View
- • Stayed 4 nights
- • Submitted via mobile
1. Airconditioning could not be made colder (me and kids enjoy the cold) so rooms were hot and stuffy (we got 2 interconnecting rooms). The halls/corridors also stuffy. (For comparison, the only hotel that ever impressed me in China was the Rosewood in Beijing where there are multiple wall switches in a room to adjust airconditioning down quickly.) 2. The surrounding places and mall next door were very boring so we could have just done a one day of the Terracotta Warriors instead of the extra day for shopping. There is place at night which translates as "The Tang Dynasty Never Sleeps City" which we got a taxi to that lets you dress up as some Ancient Chinese characters and take photos. 3. Limited downstairs seating so when waiting for car/bus pickup, we had to stand on many occasions and be annoyed by the multitude of ladies taking photos everywhere. 4. Hotel internet blocks google, pokemon go etc
1. This hotel has the best hotel 24hr gym I have seen in China if not all of Asia. It is very spacious and apart from the usual machines, it has a rowing machine, preacher curl bench and preacher curl bar, cable fly machine, dumbell sets up to 33kg, kettlebells, good bottled water supply, skipping ropes and more. 2. The breakfast was ok and you can eat it without relying on waiters. 3. The wall sockets could fit a HK plug. 4. The staff were very friendly and helpful.
Stayed in December 2024
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Reviewed: 11 December 2024
Armstrong
United Kingdom20 reviews1 helpful vote9.0Superb- • Business trip
- • Family with young children
- • King Room with City View - High Floor
- • Stayed 4 nights
- • Submitted via mobile
Rooms were a little on the warm side for me
Nice
Stayed in November 2024
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Reviewed: 27 October 2024
Elaine
United States27 reviews5 helpful votes10“Luxurious and comfortable home away from home”- • Leisure trip
- • Family with young children
- • King Room with City View - High Floor
- • Stayed 5 nights
- • Submitted via mobile
Attentive staff Cleanliness Great location Love the heated toilet seat!!!
Everything!! Clean, friendly n helpful staffs, great amenities. Feels pampered n relaxed
Stayed in October 2024
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Reviewed: 26 September 2024
Pedram
United States45 reviews9 helpful votes10Exceptional- • Leisure trip
- • Couple
- • King Room with City View - Club Lounge Access
- • Stayed 4 nights
- • Submitted via mobile
Nothing at all. Everything was great love it there
Very clean, friendly staff. Very helpful staff good location
Stayed in September 2024
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Reviewed: 21 August 2024
Suk
Canada5 reviews1 helpful vote10“A nice hotel and good service.”- • Business trip
- • Solo traveller
- • King Room with City View - High Floor
- • Stayed 4 nights
- • Submitted via mobile
Location is good and it’s connected to a shopping mall.
Staffs are nice, very friendly and helpful.
Stayed in August 2024
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Reviewed: 15 August 2024
Diane
France41 reviews1 helpful vote10“Amazing stay, gorgeous hotel”- • Leisure trip
- • Couple
- • King Room with City View
- • Stayed 3 nights
- • Submitted via mobile
Amazing stay, beautiful room, great breakfast
Stayed in August 2024
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Reviewed: 6 June 2024
Richard
Ireland13 reviews10“Amazing stay in a city so rich in history and food”- • Leisure trip
- • Couple
- • King Room with City View
- • Stayed 3 nights
- • Submitted via mobile
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Amazing facilities, very clean, very friendly and helpful staff. Was celebrating a birthday and the staff went above and beyond to make our stay feel extra special. Will come back again one day.
Stayed in June 2024
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Reviewed: 3 June 2024
Armstrong
United Kingdom20 reviews1 helpful vote9.0Superb- • Business trip
- • Solo traveller
- • King Room with City View
- • Stayed 4 nights
- • Submitted via mobile
What's not to like.
Excellent. Everything is good.
Stayed in May 2024
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Reviewed: 2 May 2024
Cheah
Malaysia4 reviews1 helpful vote10“Our stay was very pleasant with excellent service provided by your staff who were helpful and ever ready to help, making”- • Leisure trip
- • Couple
- • Double Room with Two Double Beds and City View
- • Stayed 4 nights
- • Submitted via mobile
The property is a modern grand looking structure with pleasant interior design & deco. The property is new and situated in a nice location.
Stayed in April 2024
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Reviewed: 14 April 2024
Simon
United Kingdom7 reviews9.0Superb- • Leisure trip
- • Family with young children
- • Double Room with Two Double Beds and City View
- • Stayed 2 nights
- • Submitted via mobile
Nothing
Everything
Stayed in April 2024
Showing 1 – 25
