Recensioni su Shanghai Moller Villa Hotel - National Historic and Cultural Relics Protection Building

Dear guest, the whole hotel attaches great importance to your experience in the hotel. We have interviewed all the staff who served you during your stay and reviewed all the security footage from the location, and here the hotel has a full account of what happened. After you checked in that day, you complained to the front desk that the room was not clean and said that you were allergic to dust. After receiving your feedback, the front desk cleaned the room again. At the same time, considering that the room was carpeted, you mentioned that you were allergic to dust, and left a note to inform you that the hotel also prepared another room without carpet, a higher level, for you to choose. After that, you see the note and propose to change to the new terrace room. After the free upgrade of the room, you request the hotel to refund the full amount of the room for 3 days on the grounds that the air conditioning is not heated and the shower room is leaking. But the fact is, we sent a maintenance engineer to check your room and the air conditioning is in good working order. The water outside the water bar is caused by the glass door of the rain room not being closed properly when you take a bath. The room attendant also cleaned up the water in the bathroom immediately. Therefore, your request for a full refund was denied by the hotel. In addition, regarding the incident you mentioned during breakfast at the restaurant, we have also reviewed the surveillance, and no waiter removed you from your seat, nor did the waiter remove all food and drink while the guest was eating. When you checked out, the front desk staff did not stop you from leaving, and your statements are inconsistent with the facts. Our hotel values and respects the race, culture and faith of every guest. Discrimination in any form is unacceptable and contrary to the values of our hotel. We are always committed to maintaining the cleanliness and comfort of our hotel to ensure that every guest has a pleasant stay. If guests experience any problems during their stay, we deserve prompt and effective feedback so that we can take immediate steps to improve.

Dear guest, the whole hotel attaches great importance to your experience in the hotel. We have interviewed all the staff who served you during your stay and reviewed all the security footage from the location, and here the hotel has a full … Mostra altro

Dear guest, thank you for your stay and leave us a good comment. Moller Villa originated from the dream of Mr. Moller's daughter, it is a European-style castle full of father's love and fairyland, it is located in the bustling district but enjoy the quiet. Free parking is available and Metro Line 1, Line 10 and Line 12 are nearby. Walking distance to Nanjing West Road, Huaihai Road Shanghai 2 major business centers. Thank you for your appreciation of our hotel as a whole. For the shortcomings you mentioned, we will continue to improve and improve. Your suggestions are the best driving force for our continuous improvement, professional focus is our spirit to customers, we will continue this exquisite and beautiful, to bring you warm and thoughtful service, we sincerely look forward to your patronage again, thank you!

Dear guest, thank you for your stay and leave us a good comment. Moller Villa originated from the dream of Mr. Moller's daughter, it is a European-style castle full of father's love and fairyland, it is located in the bustling distr… Mostra altro

Dear guest, thank you for your favor and leave us a five-star review. Moller Villa was born from a dream and is a beautiful modern national cultural relic protection building. Built in 1927, it took nearly ten years to complete until 1936, and she has witnessed the historical changes of Shanghai for one hundred years. The hotel has a total of 53 rooms, which are created in different styles and also belong to the two buildings of the hotel Building 1 and 2. We are adhering to the style of "restoring the old as the old" to present to the guests. Step by step inside the hotel, the garden of the main building is a small bridge, water, trees and locust trees. If you take a break in the afternoon sun, relax and enjoy our English afternoon tea. Every day at 10am, there will be a story session, allowing guests to learn more about the legendary past of Mr. Moller's family. At this moment, we will continue this beauty, take good care of this dream castle, and provide you with warm and elegant service. We sincerely look forward to your visit again, and wish you a happy life!

Dear guest, thank you for your favor and leave us a five-star review. Moller Villa was born from a dream and is a beautiful modern national cultural relic protection building. Built in 1927, it took nearly ten years to complete until 1936, … Mostra altro