Excellent service, surely I will stay again when I get back to Shanghai

Stayed in August 2025

The lights are too dimmed, not bright enough

Location

Stayed in July 2025

The Park Hyatt Shanghai is an excellent hotel with stunning views and top-tier service. We stayed as a family, and while the room we chose had incredible views directly overlooking the Pearl Tower, the low romantic-style lighting – clearly designed with couples in mind – was not ideal for a family stay. That said, the quality of the room and overall comfort were still excellent. Dinner in the main à la carte dining room was a real highlight – exceptional food and flawless service. A luxurious and memorable experience.

Stayed in July 2025

Strange interior design )

Great location and high floor! Full bath and spacious room!

Stayed in May 2025

Location and Breakfast are very good.

Stayed in May 2025

Hotel is a bit old

Very beautiful hotel with amazing views, the food was very good both the breakfast, in-room dining and restaurant on site. Room was clean and very comfortable

Stayed in April 2025

bath tub had mold Furniture aged carpet stained sinks clogged

size of the room; service quality; quietness of room Breakfast

Stayed in April 2025

The view is heavenly. Excellent breakfast. Great staff. Pool was amazing.

Stayed in April 2025

Unbelievable that an establishment of this level could not make use of any of our three Visa cards, all of which worked perfectly well in other places around the city those same days…

Always a spectacular layout and incredibly refined decor, especially the lounge bar on the 87th fl.

Stayed in February 2025

Fabulous views. Great pool. Large suites

Stayed in January 2025

Bath tube needs some check up.

Awsome view, awsome hotel, awsome friendly and helpful staff. The Best place to stay! Special Thanks to Marius for his help with reservation!

Stayed in October 2024

Various lift access and a lack of a street level lobby. A very small bar to have drinks with a view for hotel guests.

The view and the iconic building the hotel is in.

Stayed in August 2024

I had issue with the room as the windows would get very humid and drip. Also the ac was not working well. Not all server staff spoke English, which is an issue for a five star hotel specially with such international clientele and Hyatt brand.

The view at the lobby and bar was exceptional! Convenient location, across the river from old town, and right in the middle of the business district. The breakfast was delicious and diverse, definitely recommend going! Plenty of different cuisines. The staff was friendly and helpful.

Stayed in January 2024

The toilet is far from room and bathroom

The shower is so comfortable, it is the best

Stayed in February 2024

It is very pricey, but I honestly can't imagine staying anywhere else once you have been spoilt by the Hyatt. Pudong is a little out of the way in terms of exploring the city, but there are adequate transport links and taxi's although difficult to hail, are cheap.

The Park Hyatt Shanghai is an exceptional hotel 90 stories above Shanghai offering the most spectacular views of this amazing city. The all you can eat breakfast buffet is second to none anywhere in the world in my opinion. The staff are exceptionally helpful and friendly.

Stayed in January 2024

Pudong is a little isolated from the rest of the city, so everything is a taxi ride from the hotel.

The Park Hyatt Shanghai is all about the views. There are few experiences in life quite like waking up to one of the most amazing skylines in the world.

Stayed in January 2024

Nothing

The views

Stayed in December 2023

The booking.com site does not let you know clearly which view will you get from each room when you book it. Please put the proper picture of the view you will get in each room description.

We really enjoyed the view. The room looked a bit simple, but the view is worth the money.

Stayed in November 2023

Not speaking English fluently most of people work, duty manager and concierge very professional

Beautiful view

Stayed in October 2023

There didn't appear to be a fridge in the room in order to chill the bottled water

The views were spectacular and despite the difficulty with the room being on such a high floor the outside of the windows had been recently cleaned

Stayed in June 2023

Exceptional and hospitality guest service provided by Front Reception Ms Daisy. She is very helpful and sensitive to our needs. Keep it up!!

Stayed in June 2023

A huge 8 person table and two lonely chairs? Useless design element especially when the other furniture is an one-person-sofa in a 2-person room. A small couch and table would be perfect after an exhausting day trip. The TV is a little too small for that size of room. The room temperature is not easy to regulate (hot or cold).

Every single staff was friendly. The breakfast is various and very tasty. Everything is clean and service is fast. The view in our room was great. The bed is super comfortable. We didn’t hear much from other guests or wind etc.

Stayed in January 2023

Toooooooo old ! Big room, non luxurious, more like cheap ikea furnishings. Renovate urgently! The sofas are too ugly!

Totally below Park Hyatt standard, old tired property, no fresh flower, nondescript entrance even my taxi driver got lost. It looks more like a Hyatt than Park Hyatt. Don’t pay for the river view, ugly. The only view worthwhile is the Oriental Pearl. Breakfast room and breakfast were nice. Concierge was useless, didn’t want to book me a dinner reservation at J hotel because he had to get approval from his boss.

Stayed in August 2024

Every think are bad

سيى Very bad

Stayed in June 2023