Reviews of Park Hyatt Shanghai
Shanghai World Financial Center, 100 Century Avenue, Pudong, 200120 Shanghai, China
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Reviewed: 27 August 2025 · Stayed in August 2025
Verified reviewReviewed: 11 August 2025 · Stayed in August 2025
Verified reviewExcellent service, surely I will stay again when I get back to Shanghai
Dear YAMUNGU MAHWAGO, Thank you very much for staying at Park Hyatt Shanghai and we do appreciate your kind feedback to us. It's more that delighted to know that the overall facilities and services of the hotel achieved your expectation. Park Hyatt Shanghai is committed to upholding the top standard of Hyatt brand by deliver each guest sense of personal luxury. We sincerely look forward to having you again should your future plan brings you this way.
Dear YAMUNGU MAHWAGO, Thank you very much for staying at Park Hyatt Shanghai and we do appreciate your kind feedback to us. It's more that delighted to know that the overall facilities and services of the hotel achieved your expectation… Show more
Reviewed: 7 August 2025 · Stayed in May 2025
Verified reviewReviewed: 4 August 2025 · Stayed in June 2025
Verified reviewReviewed: 27 July 2025 · Stayed in July 2025
Verified reviewLocation
The lights are too dimmed, not bright enough
Dear Irvan, Thank you for sharing your wonderful review with us on Booking.com. We are most pleased to read that every aspect of your stay lived up to the high standards and expectations of Park Hyatt Shanghai. We hope to welcome you again soon.
Dear Irvan, Thank you for sharing your wonderful review with us on Booking.com. We are most pleased to read that every aspect of your stay lived up to the high standards and expectations of Park Hyatt Shanghai. We hope to welcome you again … Show more
Reviewed: 25 July 2025 · Stayed in July 2025
Verified reviewThe Park Hyatt Shanghai is an excellent hotel with stunning views and top-tier service. We stayed as a family, and while the room we chose had incredible views directly overlooking the Pearl Tower, the low romantic-style lighting – clearly designed with couples in mind – was not ideal for a family stay. That said, the quality of the room and overall comfort were still excellent. Dinner in the main à la carte dining room was a real highlight – exceptional food and flawless service. A luxurious and memorable experience.
Dear Mark Somshor, Thank you for staying at the Park Hyatt Shanghai. We appreciate your kind feedback. Park Hyatt Shanghai is dedicated to creating a place that combines contemporary art with luxury service. We look forward to the pleasure of welcoming you back for another unique and distinguished stay at Park Hyatt Shanghai.
Dear Mark Somshor, Thank you for staying at the Park Hyatt Shanghai. We appreciate your kind feedback. Park Hyatt Shanghai is dedicated to creating a place that combines contemporary art with luxury service. We look forward to the pleasure … Show more
Reviewed: 19 July 2025 · Stayed in July 2025
Verified reviewReviewed: 10 June 2025 · Stayed in May 2025
Verified reviewGreat location and high floor! Full bath and spacious room!
Strange interior design )
Dear Vsevolod, Thank you very much for sharing your valued comments on Booking.com. We are delighted to hear that you had a memorable stay with us. Our entire team takes great pride in crafting exceptional experiences for our guests in Shanghai. We look forward to the pleasure of welcoming you back for another unique and distinguished stay at Park Hyatt Shanghai.
Dear Vsevolod, Thank you very much for sharing your valued comments on Booking.com. We are delighted to hear that you had a memorable stay with us. Our entire team takes great pride in crafting exceptional experiences for our guests in Shan… Show more
Reviewed: 1 June 2025 · Stayed in May 2025
Verified reviewReviewed: 31 May 2025 · Stayed in May 2025
Verified reviewThe location, facilities and room was great.
I forgot my phone in the dining room and called the staff later in the afternoon to inquire. The staff confidently said they didnt find a phone. I search for an hour in the room and then went to the dining area myself to find the phone at the staff desk. I think the staff are not well connected and service can be poor. My battery adapter was delivered at the concierge by Alibaba half an hour before they sent it upstairs after I called and inquired. For such a big hotel they dont even keep spare mac book chargers. Language issues can make communication with staff difficult sometimes.
Dear distinguished guest, Welcome to stay at Park Hyatt Shanghai and thank you indeed for taking the time to share your feedback with us. We really appreciate your comments, both positive ones and where we need to improve. I am very sorry for the unpleasant experience at the Dining Room. I have addressed each of your points with our Director of Food & Beverage to review our service quality. Once again, please accept my sincere apologies for your dining experience, and our operation team looks forward to welcoming you back to restore your confidence in us in the near future.
Dear distinguished guest, Welcome to stay at Park Hyatt Shanghai and thank you indeed for taking the time to share your feedback with us. We really appreciate your comments, both positive ones and where we need to improve. I am very sorry f… Show more
Reviewed: 29 May 2025 · Stayed in May 2025
Verified reviewReviewed: 23 May 2025 · Stayed in May 2025
Verified reviewReviewed: 12 May 2025 · Stayed in May 2025
Verified reviewReviewed: 7 May 2025 · Stayed in May 2025
Verified reviewLocation and Breakfast are very good.
Dear Sandagdorj, Thank you for sharing your wonderful review with us on Booking.com. We are most pleased to read that every aspect of your stay lived up to the high standards and expectations of Park Hyatt Shanghai. We hope to welcome you again soon.
Dear Sandagdorj, Thank you for sharing your wonderful review with us on Booking.com. We are most pleased to read that every aspect of your stay lived up to the high standards and expectations of Park Hyatt Shanghai. We hope to welcome you a… Show more
Reviewed: 1 May 2025 · Stayed in April 2025
Verified reviewVery beautiful hotel with amazing views, the food was very good both the breakfast, in-room dining and restaurant on site. Room was clean and very comfortable
Hotel is a bit old
Dear Dmitrii, Thank you for staying at the Park Hyatt Shanghai. We appreciate your kind feedback. Park Hyatt Shanghai is dedicated to creating a place that combines contemporary art with luxury service. We look forward to the pleasure of welcoming you back for another unique and distinguished stay at Park Hyatt Shanghai.
Dear Dmitrii, Thank you for staying at the Park Hyatt Shanghai. We appreciate your kind feedback. Park Hyatt Shanghai is dedicated to creating a place that combines contemporary art with luxury service. We look forward to the pleasure of we… Show more
Reviewed: 28 April 2025 · Stayed in April 2025
Verified reviewsize of the room; service quality; quietness of room Breakfast
bath tub had mold Furniture aged carpet stained sinks clogged
Dear Wei Le, Welcome to stay at Park Hyatt Shanghai and thank you indeed for taking the time to share your feedback with us. We really appreciate your comments, both positive ones and where we need to improve. We regret that some shortfall took place during your stay and it is certainly not what we aim for. We will share your feedback with our team to make sure we maintain consistency with the service quality. We sincerely look forward to having you with us again should your future plan brings you this way.
Dear Wei Le, Welcome to stay at Park Hyatt Shanghai and thank you indeed for taking the time to share your feedback with us. We really appreciate your comments, both positive ones and where we need to improve. We regret that some shortfall … Show more
Reviewed: 12 April 2025 · Stayed in April 2025
Verified reviewThe view is heavenly. Excellent breakfast. Great staff. Pool was amazing.
Dear Chris, Thank you for sharing your wonderful review with us. We are most pleased to read that every aspect of your stay lived up to the high standards and expectations of Park Hyatt Shanghai. We hope to welcome you again soon.
Reviewed: 18 February 2025 · Stayed in February 2025
Verified reviewAlways a spectacular layout and incredibly refined decor, especially the lounge bar on the 87th fl.
Unbelievable that an establishment of this level could not make use of any of our three Visa cards, all of which worked perfectly well in other places around the city those same days…
Dear Guillaume, Thank you indeed for taking the time to share your feedback with us. We regret that some shortfall took place during your stay and it is certainly not what we aim for. We will share your feedback with our team to make sure we maintain consistency with the service quality. We sincerely look forward to having you with us again should your future plan brings you this way.
Dear Guillaume, Thank you indeed for taking the time to share your feedback with us. We regret that some shortfall took place during your stay and it is certainly not what we aim for. We will share your feedback with our team to make sure w… Show more
Reviewed: 25 January 2025 · Stayed in January 2025
Verified reviewFabulous views. Great pool. Large suites
Dear Alexis, Thank you for staying at the Park Hyatt Shanghai. We appreciate your kind feedback. We are most pleased to read that every aspect of your stay lived up to the high standards and expectations of Park Hyatt Shanghai. We hope to welcome you again soon.
Dear Alexis, Thank you for staying at the Park Hyatt Shanghai. We appreciate your kind feedback. We are most pleased to read that every aspect of your stay lived up to the high standards and expectations of Park Hyatt Shanghai. We hope to w… Show more
Reviewed: 14 January 2025 · Stayed in October 2024
Verified reviewReviewed: 3 January 2025 · Stayed in January 2025
Verified reviewReviewed: 1 January 2025 · Stayed in December 2024
Verified reviewReviewed: 17 October 2024 · Stayed in October 2024
Verified reviewReviewed: 9 October 2024 · Stayed in October 2024
Verified reviewAwsome view, awsome hotel, awsome friendly and helpful staff. The Best place to stay! Special Thanks to Marius for his help with reservation!
Bath tube needs some check up.
Dear Marcin, Thank you very much for sharing your valued comments on TripAdvisor. We are delighted to hear that you had a memorable stay with us. Our entire team takes great pride in crafting exceptional experiences for our guests in Shanghai. We look forward to the pleasure of welcoming you back for another unique and distinguished stay at Park Hyatt Shanghai.
Dear Marcin, Thank you very much for sharing your valued comments on TripAdvisor. We are delighted to hear that you had a memorable stay with us. Our entire team takes great pride in crafting exceptional experiences for our guests in Shangh… Show more