Reviews of Shangri-La Xian
38B Keji Road, Yanta, 710075 Xi'an, China
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Reviewed: 29 August 2025 · Stayed in August 2025
Verified reviewEveryone was always helpful and provided professional advice and services. Emma, Horizon Lounge manager who went above and beyond to make my stay feel extra special.
Dear Guest, Thank you so much for taking the time to share your wonderful experience with us. We are delighted to hear that our team was always helpful and provided professional advice and services. It is truly heartwarming to know that Emma, our Horizon Club Lounge manager, went above and beyond to make your stay extra special. Your kind words mean a great deal to us and serve as a testament to our commitment to providing exceptional service. We look forward to welcoming you back again in the future. Best regards, Shangri-La Xian.
Dear Guest, Thank you so much for taking the time to share your wonderful experience with us. We are delighted to hear that our team was always helpful and provided professional advice and services. It is truly heartwarming to know that Emm… Show more
Reviewed: 22 August 2025 · Stayed in August 2025
Verified reviewReviewed: 15 August 2025 · Stayed in August 2025
Verified reviewThe extremely excellent hotel left us with a very perfect impression of our stay. Thanks Sherry and all the other staff, for your warmth and friendliness.
Dear Guest, Thank you so much for your kind words and positive feedback! We are thrilled to hear that you had an extremely excellent stay with us and that our staff, including Sherry, were able to make your experience so memorable. Your satisfaction is our top priority, and we will continue to strive for excellence in all that we do. We hope to have the pleasure of welcoming you back to our hotel again soon. Best regards, Shangri-La Xian.
Dear Guest, Thank you so much for your kind words and positive feedback! We are thrilled to hear that you had an extremely excellent stay with us and that our staff, including Sherry, were able to make your experience so memorable. Your sat… Show more
Reviewed: 13 August 2025 · Stayed in August 2025
Verified reviewEverything was perfect , the breakfast is superb, the location is prime. Horizon Lounge - Emma your exceptional hospitality and warm service made our stay truly memorable.
Dear Guest, Thank you so much for your wonderful review! We are absolutely thrilled to hear that you had such a perfect experience with us. Your kind words about the breakfast, location, and especially the exceptional hospitality and warm service from Horizon Lounge and Emma mean the world to us. We are delighted that your stay was truly memorable, and we look forward to welcoming you back again in the future. Have a fantastic day! Best regards, Shangri-La Xian.
Dear Guest, Thank you so much for your wonderful review! We are absolutely thrilled to hear that you had such a perfect experience with us. Your kind words about the breakfast, location, and especially the exceptional hospitality and warm s… Show more
Reviewed: 20 July 2025 · Stayed in July 2025
Verified reviewDear Guest, Thank you so much for your kind words and 5-star review! We are thrilled to hear that you had a perfect stay with us. Emma, our Horizon Club Lounge Manager, truly goes above and beyond to ensure that every guest feels welcomed and well taken care of. Your satisfaction is our top priority, and we are delighted that our efforts have been recognized by you. We look forward to welcoming you back to our hotel again in the future. Have a wonderful day! Best regards, Shangri-La Xian.
Dear Guest, Thank you so much for your kind words and 5-star review! We are thrilled to hear that you had a perfect stay with us. Emma, our Horizon Club Lounge Manager, truly goes above and beyond to ensure that every guest feels welcomed a… Show more
Reviewed: 16 June 2025 · Stayed in June 2025
Verified reviewThe spaciousness
Not much choice for vegetarian during breakfast, bathroom was chocked and need to change room
Dear Guest, Thank you very much for sharing your stay experience with us. We’re happy you found the rooms spacious and that your stay was generally fine. We apologize for the limited vegetarian options and the bathroom issue. We’ll work to improve these areas and ensure better service in the future. Thank you for your understanding, and we hope to welcome you back soon. Have a nice day. Best Regards from Shangri-La Xian.
Dear Guest, Thank you very much for sharing your stay experience with us. We’re happy you found the rooms spacious and that your stay was generally fine. We apologize for the limited vegetarian options and the bathroom issue. We’ll work to … Show more
Reviewed: 9 June 2025 · Stayed in May 2025
Verified reviewLocation: Perfect! Centrally located with short distances to sights, restaurants and public transport. Staff: Outstandingly friendly and courteous. Everyone was always helpful and provided a personalized experience. Mr. Ma, concierge, organized an excellent guided tour to the Terracotta Warriors. Room/Comfort: Very clean, modern and high quality. Bar/Lounge (Atmosphere, Drinks/Snacks and Service): Excellent. Value for money: Absolutely fair for this quality. Conclusion: An all-round successful experience. If you are looking for a hotel that combines convenience, comfort, and top-tier hospitality, this is the place. Highly recommended!
Nothing at all.
Dear Guest, Thank you for your wonderful review! We’re delighted that you enjoyed your stay. We’re glad our central location and convenient access to attractions, dining, and transport met your needs. Your praise for our friendly staff and personalized service is much appreciated, especially Mr. Ma’s efforts in organizing the Terracotta Warriors tour. We’re also happy you found the room clean and comfortable, and enjoyed the bar/lounge experience. Thank you for your recommendation. We look forward to welcoming you back soon! Best regards, Shangri-La Xian
Dear Guest, Thank you for your wonderful review! We’re delighted that you enjoyed your stay. We’re glad our central location and convenient access to attractions, dining, and transport met your needs. Your praise for our friendly staff and … Show more
Reviewed: 9 June 2025 · Stayed in May 2025
Verified reviewReviewed: 30 May 2025 · Stayed in May 2025
Verified reviewLuxurious and Beautiful hotel with lovely grounds and décor. The breakfast was amazing with a huge variety of items and everything was delicious. But the highlight of my stay was Oscar who went far above and beyond my expectations to make my stay in Xian extraordinary. He was caring, generous and attentive for my entire stay. I just cannot say enough great things about him. One of the things he did was to recommend Mary as my guide and she proceeded to put together an unforgettable itinerary for me. I feel that I saw and experienced an inside view of Xian and loved my stay there.
MY TRIP TO XIAN STARTED OUT BADLY WITH AN ARRANGED PICKUP AT AIRPORT BY DRIVER WHO COUD NOT REMEMBER WHERE CAR WAS PARKED. WHAT FOLLOWED WAS A HALF HOUR SEARCH IN RAIN AND LIGHTNING THROUGH ALL 5 LEVELS AND BOTH SIDES OF NEW AIRPORT PARKING. A SECURITY GUARD HAD TO COME TO OUR RESCUE TO FINALLY LOCATE THE CAR. In traveling to 102 Countries this is the first time this happened and is a terrible first impression of Hotel. Very few of staff speak English well.
Dear MARIA, Thank you very much for sharing your stay experience with us. We are so pleased that you had a wonderful travel in Xian and a nice stay in our hotel. Your comments on parking service issue has been shared with relevant department heads and we will try to improve. Also we will arrang more english trainings for hotel employees. We look forward to exceeding your expectations during your next stay with us. Have a nice day. Best Regards from Shangri-La Xian.
Dear MARIA, Thank you very much for sharing your stay experience with us. We are so pleased that you had a wonderful travel in Xian and a nice stay in our hotel. Your comments on parking service issue has been shared with relevant departmen… Show more
Reviewed: 4 May 2025 · Stayed in April 2025
Verified reviewThe value was somehow high.
Dear Guest, Thank you for sharing your comments with us. Maybe your stay experience was not meet your expection. Your feedback is valuable to us, we will try to improve and we look forward to exceeding your expectations during your next stay with us. Have a nice day. Best Regards, Shangri-La Xian
Dear Guest, Thank you for sharing your comments with us. Maybe your stay experience was not meet your expection. Your feedback is valuable to us, we will try to improve and we look forward to exceeding your expectations during your next st… Show more
Reviewed: 22 April 2025 · Stayed in March 2025
Verified reviewThe breakfast spread was very good, as is the case with all Shangri La hotels. Cleanliness was of a high standard. Staff were helpful.
Breakfast hours could be a little longer since the spread was so good that we need more time to enjoy it. 😉
Dear Guest, Thank you so much for your kind words about your stay with us! We are delighted to hear that you enjoyed the breakfast spread and appreciated the high standard of cleanliness and the helpfulness of our staff. Your satisfaction is our top priority. We understand your point about the breakfast hours and will definitely take your suggestion into consideration. We want to ensure that you have ample time to savor the delicious offerings we provide. Thank you once again for choosing Shangri-La and for sharing your valuable feedback. We look forward to welcoming you back in the future. Best regards, Shangri-La, Xian
Dear Guest, Thank you so much for your kind words about your stay with us! We are delighted to hear that you enjoyed the breakfast spread and appreciated the high standard of cleanliness and the helpfulness of our staff. Your satisfaction i… Show more
Reviewed: 12 April 2025 · Stayed in April 2025
Verified reviewReviewed: 2 April 2025 · Stayed in April 2025
Verified reviewReviewed: 2 April 2025 · Stayed in March 2025
Verified reviewLocation food and tranquility
Dear Guest, Thank you for your concise yet meaningful feedback! We are pleased to know that you appreciated the location, food, and tranquility of our hotel. These are all key aspects that we strive to excel in, and it’s wonderful to hear that they met your expectations. If you have any specific suggestions or further comments, we would love to hear them. We hope to welcome you back soon for another peaceful and enjoyable stay. Best regards, Shangri-La, Xian
Dear Guest, Thank you for your concise yet meaningful feedback! We are pleased to know that you appreciated the location, food, and tranquility of our hotel. These are all key aspects that we strive to excel in, and it’s wonderful to hear t… Show more
Reviewed: 29 March 2025 · Stayed in March 2025
Verified reviewBreakfast was superb. Location was satisfactory although the mrt wasn't that near. It was near enough to eating places.
The breakfast cut off time during a week day was enforced too early. It was supposed to be 10:30 AM but by about 10:10, staff started clearing the food.
Dear Guest, Thank you for taking the time to share your feedback with us. We are delighted to hear that you enjoyed our breakfast, which we strive to make as delicious and varied as possible. Regarding the breakfast cutoff time, we apologize for any inconvenience caused.Our weekday breakfast service officially ends at 10:00 AM. This timing is designed to ensure that we can properly prepare and maintain the dining area for all our guests. However, we understand that guests may have different schedules, and we will certainly take your feedback into consideration for future improvements. Once again, thank you for choosing our hotel. We hope to welcome you back soon and provide an even better experience. Best regards, Shangri-La, Xian
Dear Guest, Thank you for taking the time to share your feedback with us. We are delighted to hear that you enjoyed our breakfast, which we strive to make as delicious and varied as possible. Regarding the breakfast cutoff time, we apologiz… Show more
Reviewed: 18 March 2025 · Stayed in March 2025
Verified reviewReviewed: 7 March 2025 · Stayed in March 2025
Verified review- A little bit far from the metro stations - No bar on the high floor
Dear Guest, Thank you for your feedback. We understand that the distance to the metro station might be a bit inconvenient for some guests. However, we believe that the unique experience and services our hotel offers make up for this minor drawback. We would like to clarify that our hotel features an Executive Floor on the 19th level, which is designed to provide an elevated level of comfort and convenience for our business and premium guests. The Executive Floor includes exclusive access to the Executive Lounge, where guests can enjoy complimentary breakfast, afternoon tea, and evening cocktails. Additionally, guests staying on the Executive Floor can benefit from a range of exclusive services such as priority check-in and check-out, free laundry services, and access to a private meeting room. We hope that knowing about these exclusive offerings will enhance your perception of our hotel. We look forward to welcoming you back in the future, and we will continue to strive to provide you with the best possible experience. Thank you once again for choosing our hotel. Best regards, Shangri-La, Xian
Dear Guest, Thank you for your feedback. We understand that the distance to the metro station might be a bit inconvenient for some guests. However, we believe that the unique experience and services our hotel offers make up for this minor d… Show more
Reviewed: 21 February 2025 · Stayed in February 2025
Verified reviewBreakfast was good
Dear Guest, Thank you so much for taking the time to share your wonderful feedback with us. We are truly delighted to hear that you enjoyed your stay, especially our breakfast. As you mentioned, our breakfast buffet offers a wide variety of delicious options, including many local Xi’an specialties. We hope you will have the chance to try even more of our culinary delights on your next visit. We wish you all the best and look forward to welcoming you back to Shangri-La, Xi’an soon. Warm regards, Shangri-La, Xian
Dear Guest, Thank you so much for taking the time to share your wonderful feedback with us. We are truly delighted to hear that you enjoyed your stay, especially our breakfast. As you mentioned, our breakfast buffet offers a wide variety of… Show more
Reviewed: 28 December 2024 · Stayed in October 2024
Verified reviewNice and spacious room
A bit old furniture. The staff do not speak English
Dear Gabor, Thank you very much for sharing your stay experience with us. We are so pleased that you had a wonderful travel in Xian and a nice stay in our hotel. We are focus on the training of staff for speaking English. Hope to see you again later and see how we've changed. I look forward to welcoming you back in the future. Have a nice day.
Dear Gabor, Thank you very much for sharing your stay experience with us. We are so pleased that you had a wonderful travel in Xian and a nice stay in our hotel. We are focus on the training of staff for speaking English. Hope to see you ag… Show more
Reviewed: 21 November 2024 · Stayed in November 2024
Verified reviewexcellent food.
Dear Guadalupe, Thank you very much for sharing your stay experience with us. We are so pleased that you had a wonderful travel in Xian and a nice stay in our hotel. Thank you again for your great support and look forward to welcoming you back in the future. Have a nice day.
Dear Guadalupe, Thank you very much for sharing your stay experience with us. We are so pleased that you had a wonderful travel in Xian and a nice stay in our hotel. Thank you again for your great support and look forward to welcoming you b… Show more
Reviewed: 2 November 2024 · Stayed in November 2024
Verified reviewReviewed: 29 September 2024 · Stayed in September 2024
Verified reviewLocation
Good rooms
Dear Wouter Hugo, Thank you very much for sharing your stay experience with us. We are so pleased that you had a wonderful travel in Xian and a nice stay in our hotel. Thank you again for your great support and look forward to welcoming you back in the future. Have a nice day.
Dear Wouter Hugo, Thank you very much for sharing your stay experience with us. We are so pleased that you had a wonderful travel in Xian and a nice stay in our hotel. Thank you again for your great support and look forward to welcoming you… Show more
Reviewed: 14 August 2024 · Stayed in May 2024
Verified reviewStaff and everything
Nothing
Dear K.Lohana, Thank you very much for sharing your stay experience with us. We are so pleased that you had a wonderful travel in Xian and a nice stay in our hotel. Thank you again for your great support and look forward to welcoming you back in the future. Have a nice day.
Dear K.Lohana, Thank you very much for sharing your stay experience with us. We are so pleased that you had a wonderful travel in Xian and a nice stay in our hotel. Thank you again for your great support and look forward to welcoming you ba… Show more
Reviewed: 6 July 2024 · Stayed in July 2024
Verified reviewclean
Dear kwok, Thank you very much for sharing your stay experience with us. Your comments of simming issue has been shared with relevant department heads and we will try to improve and we look forward to exceeding your expectations during your next stay with us. Have a nice day.
Dear kwok, Thank you very much for sharing your stay experience with us. Your comments of simming issue has been shared with relevant department heads and we will try to improve and we look forward to exceeding your expectations during your… Show more