The hotel needs decoration, is too old

Little disappointed for shngri- la

Stayed in August 2025

The towels looked like they hadn't been washed, the cleaner forgot to add something every day, like a razor or earpicks or something similar. For check-in and for some consultation, more time is spent at the reception than necessary.

Big room, good breakfast

Stayed in July 2025

I have still not received my deposit what I had paid

Stayed in May 2025

Nothing to not like. Everything was great

The place and the staff were both great!

Stayed in June 2025

Only thing we would suggest is more variety of food in the lounge - we stayed about 8 nights over 12 days and the food was almost the same every night - need some variety

Always get the Horizon Club room - it’s so convenient being able to have breakfast and evening drinks and snacks before and after work in the market

Stayed in May 2025

-Not many of the staff spoke English. That is a problem, as many guests are foreigners visiting the market. I think Front desk staff and concierge should always speak english. -Gym was super crowded because they allow people that are not guests to use it. So had to take turn with people from outside the hotel at a lot of the machines. -Gym is like a SAUNA. I think the AC was set at least 26º Celsius. Imagine this with a gym full of people. Unbearable. -Breakfast is not bad. But for the level of this hotel chain, you would expect better. It's just average. -Hotel smells of cigarettes in some places because of how many people smoke in prohibited areas.

-Hotel Wifi improved a lot since my last stay. It was very fast, while in other stays was extremely bad. -Gym has a lot of equipment. Very good. -Locations is great because it's close to the market and on top of a small shopping mall which can offer some food options, including some western ones. -Japanese style toilets in the bathrooms is awesome.

Stayed in May 2025

-Not many of the staff spoke English. That is a problem, as many guests are foreigners visiting the market. I think Front desk staff and concierge should always speak english. -Gym was super crowded because they allow people that are not guests to use it. So had to take turn with people from outside the hotel at a lot of the machines. -Gym is like a SAUNA. I think the AC was set at least 26º Celsius. Imagine this with a gym full of people. Unbearable. -Breakfast is not bad. But for the level of this hotel chain, you would expect better. It's just average. -Hotel smells of cigarettes in some places because of how many people smoke in prohibited areas.

-Hotel Wifi improved a lot since my last stay. It was very fast, while in other stays was extremely bad. -Gym has a lot of equipment. Very good. -Locations is great because it's close to the market and on top of a small shopping mall which can offer some food options, including some western ones. -Japanese style toilets in the bathrooms is awesome.

Stayed in May 2025

Weak service

Location

Stayed in April 2025

Getting old

In city centre

Stayed in April 2025

Friendly helpful staff. Best location next to the market and inside the mall. Everything you need - comfortable bed, big room and bathroom. Will stay again

Stayed in March 2025

Everything is good

Stayed in January 2025

The room smelt like cigarrete

The location was good and next to a shopping mall

Stayed in January 2025

Room service food menu needs to add more items for international taste. Staff needs to improve english

Clean

Stayed in August 2024

It’s old. Rooms

It’s good but old furnture

Stayed in November 2024

The personnel didn t speak english

The food was excellent

Stayed in November 2024

The fridge was smelly and not cold. The Lobby bar down stairs has soooo much potential however no one speaks any English and you must use translate on your phone. This wouldn't ever be a deal breaker for me though as my husband and i see it as so much fun. however to work in this industry I believe a bit more knowledge of some simple yes, no, ice, etc would help

Loved the upgraded room. The location to Yiwu Market District was great, the breakfast was delicious and the japenese Down stairs was delicious and the staff were very helpful. Also a great bar with a great view

Stayed in November 2024

Comfortable stay

Location

Stayed in October 2024

No english speaking staff

Stayed in September 2024

Difficulty to communicate, even in English

Breakfast was WOW

Stayed in August 2024

Wanted a microwave in the room. However this isn’t mandatory for hotels

Great place with good breakfast

Stayed in August 2024

I wish restaurant speak better English but they do everything to help you. Good people 👌

The location is good, the staff is helpful , the laundry was beyond good , I had white shirt with stains I couldn’t get rid off many times and they made it like new ! Gym is good,

Stayed in July 2024

The staff was very nice and helpful to us. We enjoyed our time at the Horizon lounge and Evelyn was very professional and customer service oriented. The location was perfect, near to the Yiwu market.

Stayed in May 2024

-Gym Ar conditioner is always off -Gym needs new equipments for different exercises, like the ones that are in 1 floor below, but not acessible. -breakfast should have more western food, in my opinion. -Wifi is bad; very slow. -staff needs more people that speak english

-location is excellent, close to yiwu market and right on top of a shopping mall -car transfer from PVG airport was very good -rooms is spacious -Good bathroom -clean -

Stayed in April 2024

Nice service

Stayed in April 2024