Reviews of Hyatt House Shenzhen Airport
3 / F, Gate 14, Terminal 3, Shenzhen Bao'an International Airport, Shenzhen, China, 518128, 518128 Bao'an, China
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Reviewed: 24 August 2025 · Stayed in August 2025
Verified reviewAmazing staff at reception. Upgraded my room and late check out provided, only got in at 3am, was very welcomed. Breakfast was great.
Thank you so much for your wonderful feedback! We're delighted to hear that our reception team made you feel welcomed, especially during your late arrival. It’s great to know you enjoyed the room upgrade and the late check-out, as well as the breakfast. We look forward to welcoming you back to Hyatt House Shenzhen Airport for another comfortable stay!
Thank you so much for your wonderful feedback! We're delighted to hear that our reception team made you feel welcomed, especially during your late arrival. It’s great to know you enjoyed the room upgrade and the late check-out, as well … Show more
Reviewed: 23 August 2025 · Stayed in August 2025
Verified reviewReviewed: 22 August 2025 · Stayed in August 2025
Verified reviewVery convenient location as it’s inside the airport itself on the arrival area. Staff is also very helpful, English speaking front desk staff. Breakfast buffet with a good spread. Room is very spacious, clean and comfortable.
The Ala cart food served was not very fresh we felt.
Dear Guest, Thank you for choosing Hyatt House Shenzhen Airport and for taking the time to share your experience. We are delighted to hear that you found our location convenient and appreciated the helpfulness of our English-speaking front desk staff. It’s wonderful to know that you enjoyed the spacious, clean, and comfortable room as well as the breakfast buffet. However, we are sorry to hear that the ala carte food did not meet your expectations in terms of freshness. Please accept our sincere apologies for this, as we strive to provide the highest quality dining experience for all our guests. Your feedback is very important to us and will be shared with our culinary team to ensure improvements are made. We hope to have the opportunity to welcome you back for an even better stay in the future. Warm regards, Hyatt House Shenzhen Airport Team
Dear Guest, Thank you for choosing Hyatt House Shenzhen Airport and for taking the time to share your experience. We are delighted to hear that you found our location convenient and appreciated the helpfulness of our English-speaking front … Show more
Reviewed: 26 July 2025 · Stayed in July 2025
Verified reviewFriendly and helpful staff, very nice rooms and good breakfast.
Even tho the rooms are nice, they have faint cigarette smell.
Dear guests, Thank you for the positive comments on your stay at the Hyatt House Shenzhen Airport. Our hotel is very convenient for the next early flight guests. We look forward to welcoming you back to our Place in the near future.
Reviewed: 29 June 2025 · Stayed in June 2025
Verified reviewClean
Food. Make more halal food for muslim traveller
Dear guests, Thank you for the positive comments on your stay at the Hyatt House Shenzhen Airport. Our hotel is very convenient for the next early flight guests. We look forward to welcoming you back to our Place in the near future.
Reviewed: 21 June 2025 · Stayed in June 2025
Verified reviewReviewed: 17 June 2025 · Stayed in June 2025
Verified reviewEasy access on arrival and departure.
I liked everything.
Dear guests, Thank you for the positive comments on your stay at the Hyatt House Shenzhen Airport. Our hotel is very convenient for the next early flight guests. We look forward to welcoming you back to our Place in the near future.
Reviewed: 16 June 2025 · Stayed in May 2025
Verified reviewReviewed: 10 June 2025 · Stayed in May 2025
Verified reviewReviewed: 10 June 2025 · Stayed in June 2025
Verified reviewSuper location, easy to find. Very practical.
I had to pay for breakfast even though I left at 5am...
Dear guests, Thank you for the positive comments on your stay at the Hyatt House Shenzhen Airport. Our hotel is very convenient for the next early flight guests. We look forward to welcoming you back to our Place in the near future.
Reviewed: 6 June 2025 · Stayed in May 2025
Verified reviewIt was good.
I didn't like the fact that I was urgently asking for the receipts and I haven't even gotten an answer.
Dear Guest, We really appreciate that you stayed with us recently but we are very sorry you encountered some problems. Our team have discussed this and will ensure these things do not happen again. We look forward to you returning in the future and you experiencing a much more enjoyable stay.
Dear Guest, We really appreciate that you stayed with us recently but we are very sorry you encountered some problems. Our team have discussed this and will ensure these things do not happen again. We look forward to you returning in the fu… Show more
Reviewed: 5 June 2025 · Stayed in May 2025
Verified reviewIn the actual airport so great for a long time between flights. Sound proof can’t hear the planes !!
Nothing
Dear guests, Thank you for the positive comments on your stay at the Hyatt House Shenzhen Airport. Our hotel is very convenient for the next early flight guests. We look forward to welcoming you back to our Place in the near future.
Reviewed: 2 June 2025 · Stayed in June 2025
Verified reviewVery convenient for an early flight and a few minutes walk to the terminal
Nothing
Dear guests, Thank you for the positive comments on your stay at the Hyatt House Shenzhen Airport. Our hotel is very convenient for the next early flight guests. We look forward to welcoming you back to our Place in the near future.
Reviewed: 30 May 2025 · Stayed in May 2025
Verified reviewReviewed: 30 May 2025 · Stayed in May 2025
Verified reviewReviewed: 25 May 2025 · Stayed in May 2025
Verified reviewReviewed: 25 May 2025 · Stayed in May 2025
Verified reviewReviewed: 25 May 2025 · Stayed in May 2025
Verified reviewReviewed: 22 May 2025 · Stayed in May 2025
Verified reviewDear Guest, We really appreciate that you stayed with us recently but we are very sorry you encountered some problems. Our team have discussed this and will ensure these things do not happen again. We look forward to you returning in the future and you experiencing a much more enjoyable stay.
Dear Guest, We really appreciate that you stayed with us recently but we are very sorry you encountered some problems. Our team have discussed this and will ensure these things do not happen again. We look forward to you returning in the fu… Show more
Reviewed: 20 May 2025 · Stayed in April 2025
Verified reviewInside the airport, good for a short layover.
it smelled like someone had been smoking in the room, but as we stayed there for a very short time, we did not complain. Make sure to ask for a non-smoking room.
Dear Guest, We really appreciate that you stayed with us recently but we are very sorry you encountered some problems. Our team have discussed this and will ensure these things do not happen again. We look forward to you returning in the future and you experiencing a much more enjoyable stay.
Dear Guest, We really appreciate that you stayed with us recently but we are very sorry you encountered some problems. Our team have discussed this and will ensure these things do not happen again. We look forward to you returning in the fu… Show more
Reviewed: 19 May 2025 · Stayed in May 2025
Verified reviewReviewed: 18 May 2025 · Stayed in April 2025
Verified reviewReviewed: 12 May 2025 · Stayed in May 2025
Verified reviewReviewed: 5 May 2025 · Stayed in April 2025
Verified reviewIt is an airport apartment hotel so it's very convenient for an early flight catch up or late arrival accommodation if needed. The staff were polite and friendly
Nothing to dislike
Dear guests, Thank you for the positive comments on your stay at the Hyatt House Shenzhen Airport. Our hotel is very convenient for the next early flight guests. We look forward to welcoming you back to our Place in the near future.
Reviewed: 5 May 2025 · Stayed in April 2025
Verified review