Reviews of Hampton by Hilton Shenzhen Longhua Qinghu

the rooms were spacious

the people at the counter did not know english, the first time we had arrived the check in took too long and they made so many mistakes we had to correct them multiple times. they first couldnt find our booking, then told us to pay a fee/deposit of 1000 rmb. whether it was the fee for the room or a deposit that we are gonna get it back was unclear as i said the people at the reception could not speak english and relied on the translator app of apple, and i think everyone knows its one of the worst translators out there. we had booked 2 nights for 902 rmb which we had to pay when we arrived to hotel but they assumed we already made an online payment and had to pay for the room now (1000 rmb) it wasnt until i said we never made an online payment that they said oh ok pay 902 rmb then. first, they got our booking date wrong, then they asked us to pay a deposit far more than the fee for one night, and finally they got our room fee wrong. the whole thing lasted for half an hour and i have never experienced something like this before. i really did not expect a hilton hotel to not have english-speaking people at the reception.

High floor, good view

Hard to get a taxi. Reception helped me order one at departure.

Good location according our meetings, the personal were very polite and speedy Mr. Vision and duty managers Mr. Leo and Miss Mia. They help us rebook cause of late arrivals to hotel. They help.us with breakfast and room. The view was perfect. The breakfast was smorgasbord. Thank you for your hospitality.

We found some stains on the sofa.

Only need to have English speaking 1 person in reception, thats it, the rest is perfect

Good spread of breakfast. Nice clean comfortable rooms

All was good.

The staff specifically the front desk is very supportive And the room service is fast respond

There is no safety box