First of all, this might be more of a general issue in China. Quality levels are very mixed – some elements are truly high-end, while others feel cheap and wear out quickly, even in a luxury hotel. For example, the bed was luxurious, but the lamp above it was made of the cheapest plastic imaginable, and many buttons were already broken. We even had a window that let water in. Another issue was the language barrier. English is a real problem here – staff are very friendly and good at using apps, but if you want to order food by phone, you’re better off walking down to the reception. Also, some of the information in the hotel description is misleading. Room service is not 24/7 – you can only order food until 10 PM. The pool is indoors and pretty cold, both in terms of air and water temperature (I'd guess around 26–27°C). On top of that, there are a lot of strict rules – it felt more like a school swimming pool with supervisors than a relaxing hotel amenity. You are not allowed to swim without a swim cap. I’m completely bald and clean-shaven and explained this, but they insisted: “It’s the procedure.” Whether that’s just this hotel or a general rule in China, I don’t know – but it’s hard to imagine other luxury hotels requiring guests to wear a swim cap. Overall, there’s a slightly formal, rigid vibe between the hotel and the guest that doesn’t quite align with what I expect from a high-end service experience. I'd also like to add that the internet was a major downside – it’s extremely slow, to the point where you can’t really get anything done. You’ll definitely need a local eSIM if you plan to stay connected.

Location is superb – the hotel is right next to a massive shopping mall, there’s a convenience store nearby, and tons of restaurants in the area. The rooms are huge and very comfortable. Beds are an absolute dream, and the soundproofing is excellent – you really get a restful night’s sleep here.

Stayed in July 2025

The staff, although very friendly and helpful, spoke very little to no English so without a Chinese friend of a translate app it can be a bit difficult to ask for things.

We had a spacious room with excellent beds and a great bathroom. Soft towels, good amenities, the room had everything. There was a big typhoon that day so we stayed inside a lot, this hotel is the place to do so. The facilities within the hotel (we used the pool and restaurant) were good. Can definitely recommend, even if it might be a bit pricier that most hotels.

Stayed in July 2025

Staffs are lack of english capability.

Stayed in July 2025

Great view and friendly staff

Stayed in July 2025

Breakfast had a wide variety. Staff were fast in cleaning the diners em who had finished.

Stayed in May 2025

Light noise in room seemed to come from aircon or plumbing.

Spacious room. Quality amenities. 1 min walk to subway.

Stayed in May 2025

Intern wife 10 mega speed !!!! In Cambodia is faster

Cleaning

Stayed in April 2025

Found the pillows too soft.

Room and toilet were spacious. Like the porridge at breakfast. There is a metro entrance right outside the hotel, very convenient.

Stayed in April 2025

The power sockets are not working the next day.

Location

Stayed in February 2025

Nil

Location

Stayed in January 2025

The hotel location on MAPS.ME and on google maps is not correct and it confused us (walking by foot from the metro exit with our lauguge). On MAPS.ME there are 2 hotels marked, one at the correct location and one on street address 3008 (instead 2009) and with Futian in its name (looks as the relevant one). On google the location is on the street junction. The hotel should request to correct this. On Chinese apps the location is correct.

Very goog location near the city center and by a metro exit (exit E of Gangxia station). Very good breakfast. High class hotel. Loved the Robots for the room service delivery.

Stayed in January 2025

We got 2 executive rooms (3306, 3318). The first one had amazing views. The second room was absolutely gorgeous too but the views are blocked by the giant hotel that is being built nearby. Also, occasionally we could smell cigarettes, but with some AC, this went away fast. This is the only reason for giving it 9, otherwise it's pure 10.

This was our best hotel during our 6-day trip. Classy, modern, with robots delivering meals. Staff were professional and kind; communication was smooth; and English was not a problem at all. Rooms are really big, beds are huge and comfy, and if you are lucky, you will have amazing night views of the city. It's cca 300m from the metro; restaurants are within walking distance. I recommend this hotel a lot; it felt we got value for the money we paid.

Stayed in December 2024

Swimming pool

Size of the room, amenities, Walking closet, and the carpet making it more sweet

Stayed in January 2025

Price

Location & clean

Stayed in December 2024

Very good location next to station, excellent large rooms, very comfortable bed. Staff all very friendly, special mention for Justin and Bernthal at breakfast. Would stay again

Stayed in December 2024

Location and property

Stayed in October 2024

No bath tub

Location is good Free clothes wash

Stayed in November 2024

Nothing

I recently stayed at the Wyndham Shenzhen Futian and was genuinely impressed by both the quality of the hotel and the exceptional service provided. The rooms were immaculate, comfortable, and had all the amenities needed for a productive and relaxing stay. The location is also excellent, with easy access to local attractions and transport. I especially want to highlight the outstanding assistance I received from two front desk staff members, Amy and Jossce. During my stay, I accidentally left my laptop at the train station, and they went above and beyond to help me retrieve it. Not only did they not ignore my problem, but they immediately took action, calling the station on my behalf and coordinating everything to ensure I got my laptop back. Their professionalism, kindness, and willingness to assist in a stressful situation made a huge difference. Thank you, Amy and Jossce, and the whole team at Wyndham Shenzhen Futian, for making my stay unforgettable. I highly recommend this hotel to anyone looking for a place with great facilities and an exceptional level of service.

Stayed in November 2024

Wi-Fi not good

Wonderful location and room size

Stayed in October 2024

Certain parts of the room was a bit on the dark side due to mood lights, but overall still acceptable.

Location is good. Room was clean and comfortable. Good value for the money.

Stayed in September 2024

Pool was not open due to maintenance. Room was too bright in the morning despite the curtains being on

Very large room and bed. Location is great

Stayed in September 2024

the toilet bowl was blocked, and could not flush but the staff immediately helped to resolve the matter.

i like the room it was unexpected (it is big) , the bed is comfortable, we have good rest. there is a bathtub, the water shower pressure is good.

Stayed in September 2024

The executive lounge facilities weren't as good as they could have/should have been for a 5 star hotel. Finding a rat nibbing on one of the sandwiches was a bit of a shock!

Excellent breakfast. Good location. Very comfortable room.

Stayed in August 2024

the breakfast was poor, only basic staff, the cold cut and salat selection was one, the pastries where sometimes dry. The room had a musty or earthy smell and the worst was the elevators, the wait was long

Great location near the financial center with plenty of restaurants and shopping around. nice staff, very helpful but with basic English. Pretty clean, although I saw better.

Stayed in August 2024