Reviews of Shenzhen Futian Wyndham Grand

Location is superb – the hotel is right next to a massive shopping mall, there’s a convenience store nearby, and tons of restaurants in the area. The rooms are huge and very comfortable. Beds are an absolute dream, and the soundproofing is excellent – you really get a restful night’s sleep here.

First of all, this might be more of a general issue in China. Quality levels are very mixed – some elements are truly high-end, while others feel cheap and wear out quickly, even in a luxury hotel. For example, the bed was luxurious, but the lamp above it was made of the cheapest plastic imaginable, and many buttons were already broken. We even had a window that let water in. Another issue was the language barrier. English is a real problem here – staff are very friendly and good at using apps, but if you want to order food by phone, you’re better off walking down to the reception. Also, some of the information in the hotel description is misleading. Room service is not 24/7 – you can only order food until 10 PM. The pool is indoors and pretty cold, both in terms of air and water temperature (I'd guess around 26–27°C). On top of that, there are a lot of strict rules – it felt more like a school swimming pool with supervisors than a relaxing hotel amenity. You are not allowed to swim without a swim cap. I’m completely bald and clean-shaven and explained this, but they insisted: “It’s the procedure.” Whether that’s just this hotel or a general rule in China, I don’t know – but it’s hard to imagine other luxury hotels requiring guests to wear a swim cap. Overall, there’s a slightly formal, rigid vibe between the hotel and the guest that doesn’t quite align with what I expect from a high-end service experience. I'd also like to add that the internet was a major downside – it’s extremely slow, to the point where you can’t really get anything done. You’ll definitely need a local eSIM if you plan to stay connected.

We had a spacious room with excellent beds and a great bathroom. Soft towels, good amenities, the room had everything. There was a big typhoon that day so we stayed inside a lot, this hotel is the place to do so. The facilities within the hotel (we used the pool and restaurant) were good. Can definitely recommend, even if it might be a bit pricier that most hotels.

The staff, although very friendly and helpful, spoke very little to no English so without a Chinese friend of a translate app it can be a bit difficult to ask for things.

Staffs are lack of english capability.

Great view and friendly staff

Breakfast had a wide variety. Staff were fast in cleaning the diners em who had finished.

Spacious room. Quality amenities. 1 min walk to subway.

Light noise in room seemed to come from aircon or plumbing.

Cleaning

Intern wife 10 mega speed !!!! In Cambodia is faster

Room and toilet were spacious. Like the porridge at breakfast. There is a metro entrance right outside the hotel, very convenient.

Found the pillows too soft.

AVOID. String cigarette smell in the rooms. Rude staff

Very good hotel for good price in the middle of the city.

nothing

Extremely clean and very nice rooms. Breakfast was good. Location is very good

They should have 24 hr room service. They don't serve food in room 24hrs. So for someone checking in at late night, has to go out for food

Location

Not clean enough last time my room is a lot bigger this time they give me a smaller room

Location

The power sockets are not working the next day.

Location

Nil