Reviews of Sheraton Dongguan Hotel
No 281 Houjie Section, Guantai Road, Houjie Town, Houjie, 523962 Dongguan, China
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Reviewed: 25 July 2025 · Stayed in July 2025
Verified reviewVery affordable. Good breakfast. Fast and easy check in.
The hotel is a bit smelly. Smells like mould.
Dear valued guest, thank you for your comments. We will strenthen the efforts to clean and remove the unpleasant smell in all areas. Meanwhile, we will keep up our breakfast and service standards to continue to make your stay here enjoyable and pleasant. We are looking to see you again soon at Sheraton Dongguan Hotel.
Dear valued guest, thank you for your comments. We will strenthen the efforts to clean and remove the unpleasant smell in all areas. Meanwhile, we will keep up our breakfast and service standards to continue to make your stay here enjoyable… Show more
Reviewed: 20 June 2025 · Stayed in June 2025
Verified reviewReviewed: 16 June 2025 · Stayed in May 2025
Verified reviewReviewed: 8 June 2025 · Stayed in May 2025
Verified reviewNice big building
The staff at the counter was not to good with English. It was a Sunday when we arrived and the staff the next day did have better English. I want an interpreter for my business meeting and found it was easier to find one on Facebook.
Dear valued guest, thank you for your comments. We will do our best to improve staff English level and we are happy to serve you during your stay at Sheraton Dongguan Hotel. We wish you a pleasant journey. See you next time at Sheratgon Dongguan Hotel.
Dear valued guest, thank you for your comments. We will do our best to improve staff English level and we are happy to serve you during your stay at Sheraton Dongguan Hotel. We wish you a pleasant journey. See you next time at Sheratgon Don… Show more
Reviewed: 17 May 2025 · Stayed in May 2025
Verified reviewbig rooms and nice staff. special mention for Cindy who was very helpful.
The hotel is a little worn. but the staff made up for the this.
Dear guest, thank you for your comments. We will pass your recogniztion to Cindy. We are pleased to serve you. Meanwhile, we will keep working on maintenance and upkeep to remedy the aging of the property. As always, we will keep up with our service standards and we wish to see you again at Sheraton Dongguan Hotel
Dear guest, thank you for your comments. We will pass your recogniztion to Cindy. We are pleased to serve you. Meanwhile, we will keep working on maintenance and upkeep to remedy the aging of the property. As always, we will keep up with ou… Show more
Reviewed: 18 March 2025 · Stayed in March 2025
Verified reviewWifi very slow
Big rooms and confortable.
Dear Valued Guest, Thank you for sharing your feedback with us. We are delighted to hear that you found our rooms spacious and comfortable. However, we sincerely apologize for the inconvenience caused by the slow Wi-Fi connection. Please rest assured that we are looking into this matter to ensure a better experience for our guests. We are looking forward to seeing you again at Sheraton Dongguan Hotel.
Dear Valued Guest, Thank you for sharing your feedback with us. We are delighted to hear that you found our rooms spacious and comfortable. However, we sincerely apologize for the inconvenience caused by the slow Wi-Fi connection. Please re… Show more
Reviewed: 15 November 2024 · Stayed in November 2024
Verified reviewService from staff was excellent. Feedback to question raised via booking app, where answerd within short time!
Slights not more so modern rooms…
Dear valued guest, thank you for your comments. We will continue to uphold our service standards as always. Meanwhile, we will strengthen maintenance of room and other facilities to minimize the impact of aging on guest experience. Thank you for staying with us. We are looking forward to seeing you again at Sheraton Dongguan Hotel next time.
Dear valued guest, thank you for your comments. We will continue to uphold our service standards as always. Meanwhile, we will strengthen maintenance of room and other facilities to minimize the impact of aging on guest experience. Thank yo… Show more
Reviewed: 15 October 2024 · Stayed in October 2024
Verified reviewReviewed: 16 September 2024 · Stayed in September 2024
Verified reviewReviewed: 17 July 2024 · Stayed in July 2024
Verified reviewCleanliness, staff, location and breakfast
Needs major maintenance
Dear valued guest, thank you for your feedbacks. We appreciate your recognition of our clealiness, staff, location and breakfast. We are happy to know you had a pleasant stay at our property. As for maintenance, we have been implementing a consistent maintenance program for our facilities. This being said, we will pay greater attention to this matter. We hope to see you soon in our hotel. Have a wonderful day!
Dear valued guest, thank you for your feedbacks. We appreciate your recognition of our clealiness, staff, location and breakfast. We are happy to know you had a pleasant stay at our property. As for maintenance, we have been implementing a … Show more
Reviewed: 15 July 2024 · Stayed in July 2024
Verified reviewwifi connection was poor
Dear valued guest, thank you for your recognition of our services. In regards to the wifi connection issue, we will work closely with IT tech team to recify and strive to create a greater experience for our guests in future. We care and value you comments. Great attention and efforts will be invested to improve our service and facilities. We are looking forward to seeing you soon. Have a wonderful day!
Dear valued guest, thank you for your recognition of our services. In regards to the wifi connection issue, we will work closely with IT tech team to recify and strive to create a greater experience for our guests in future. We care and val… Show more
Reviewed: 26 June 2024 · Stayed in June 2024
Verified reviewReviewed: 18 June 2024 · Stayed in June 2024
Verified reviewReviewed: 27 April 2024 · Stayed in April 2024
Verified reviewClose to things
Dear guest, thank you for staying at Sheraton Dongguan Hotel. Your recognition and affirmation of the hotel's service is the biggest inspiration for the hotel, and we will wholeheartedly put every service detail in place to continue to create a wonderful stay for you and other guests. We sincerely look forward to your next stay, sincerely wish you a happy life.
Dear guest, thank you for staying at Sheraton Dongguan Hotel. Your recognition and affirmation of the hotel's service is the biggest inspiration for the hotel, and we will wholeheartedly put every service detail in place to continue to … Show more
Reviewed: 18 March 2024 · Stayed in March 2024
Verified reviewThe location was good and the hotel was clean. The food was poor at best, the good stuff went quickly and wasn't replenished.
The food was poor at best, the good stuff went quickly and wasn't replenished. The gym looked good but the machines were all falling apart and rickety.
Dear valued guest. Thank you for your feedbacks about your stay in our hotel. We sincerely apologize for your unpleasant experience. Your comments have been shared with our management team and given great attention. We will commit to improving our service and food quality. Also, we will pay great attention to equipment maintenance. We are sorry to hear negative comments from you. However, we will do our best to improve and prepare ourselves for your next trip here if you can give us an opportunity to make progress.
Dear valued guest. Thank you for your feedbacks about your stay in our hotel. We sincerely apologize for your unpleasant experience. Your comments have been shared with our management team and given great attention. We will commit to improv… Show more
Reviewed: 17 March 2024 · Stayed in March 2024
Verified reviewReviewed: 7 March 2024 · Stayed in March 2024
Verified reviewwifi was very good !
air conditioning was a little bit old and noisy
Dear guest, thank you for your valuable feedbacks. We sincerely wish you a pleasant journey. We will follow up on the air conditioning issue and troubleshoot the A/C system. Please do come over next time and let us provide you with a great stay again. Have a nice day.
Dear guest, thank you for your valuable feedbacks. We sincerely wish you a pleasant journey. We will follow up on the air conditioning issue and troubleshoot the A/C system. Please do come over next time and let us provide you with a gr… Show more
Reviewed: 25 January 2024 · Stayed in January 2024
Verified reviewGreat and comfortable hotel with quite an impressive lobby, I have to say. The staff was also very nice and helpful. Gym had a good variety of things to do. All good!
While being a very nice upper class hotel, in some areas it just felt a little dated. Nothing crazy, just a feeling.
Dear guest, thank you for staying at Sheraton Dongguan Hotel. Your recognition and affirmation of the hotel's service is the biggest inspiration for the hotel, and we will wholeheartedly put every service detail in place to continue to create a wonderful stay for you and other guests. We sincerely look forward to your next stay, sincerely wish you a happy life.
Dear guest, thank you for staying at Sheraton Dongguan Hotel. Your recognition and affirmation of the hotel's service is the biggest inspiration for the hotel, and we will wholeheartedly put every service detail in place to continue to … Show more
Reviewed: 20 January 2024 · Stayed in January 2024
Verified reviewReviewed: 18 January 2024 · Stayed in January 2024
Verified reviewDear valued guest, we have noticed your unpleasant stay experience in regards to our infrastructure and service. We will commit to improving our service standards in a consistent manner. We have to admit that our facilities are more than 20 years old and do not truly stand out among the newly built hotels. However, our service will not disappoint you the next time you come over and stay here. We keep striving for good service without compromise. We are looking forward to you coming back soon.
Dear valued guest, we have noticed your unpleasant stay experience in regards to our infrastructure and service. We will commit to improving our service standards in a consistent manner. We have to admit that our facilities are more than 20… Show more
Reviewed: 27 December 2023 · Stayed in December 2023
Verified reviewReviewed: 10 December 2023 · Stayed in December 2023
Verified reviewLocation is prime All the people there spoke fluent English which is very helpful there . The hospitality is awesome The people at reception especially lily and Jason really helped in the best possible way they could .
Dear guest, thank you for staying at Sheraton Dongguan Hotel. Your recognition and affirmation of the hotel's service is the biggest inspiration for the hotel, and we will wholeheartedly put every service detail in place to continue to create a wonderful stay for you and other guests. We sincerely look forward to your next stay, sincerely wish you a happy life.
Dear guest, thank you for staying at Sheraton Dongguan Hotel. Your recognition and affirmation of the hotel's service is the biggest inspiration for the hotel, and we will wholeheartedly put every service detail in place to continue to … Show more
Reviewed: 29 November 2023 · Stayed in November 2023
Verified reviewReviewed: 2 November 2023 · Stayed in October 2023
Verified reviewThe real continental breakfast. Good coffee, fresh vegetables, cold meats, cheese etc. available.
The hotel room is rather old and should be refreshed.
Dear guest, thank you for staying at Sheraton Dongguan Hotel. Thank you for letting us know about your stay through your review. The hotel sincerely apologizes for not meeting your expectations for your stay. The hotel attaches great importance to your comments and suggestions, and strives to provide you with the best service quality next time. We sincerely look forward to your next stay, sincerely wish you a happy life.
Dear guest, thank you for staying at Sheraton Dongguan Hotel. Thank you for letting us know about your stay through your review. The hotel sincerely apologizes for not meeting your expectations for your stay. The hotel attaches great import… Show more