Reviews of Sheraton Grand Hangzhou Binjiang Hotel
No.1769 Jianghong Rd, Binjiang District , Binjiang, 310052 Hangzhou, China
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Reviewed: 9 July 2025 · Stayed in June 2025
Verified reviewI have to say that given the hotel is a Sheraton, the detail of the room wasn't what I would expect. The towels and bedding weren't as nice as I would've liked.
Reviewed: 30 June 2025 · Stayed in June 2025
Verified reviewReviewed: 28 May 2025 · Stayed in May 2025
Verified reviewReviewed: 14 May 2025 · Stayed in May 2025
Verified reviewBasically a good hoteli
Nothing
Dear guests, thanks for staying at Sheraton Grand Hangzhou Binjiang Hotel and sharing your experience with us. Each innovatively designed and spacious hotel room and suite offers High Speed Wireless Internet and flat-screen television to keep you connected, while our Sheraton Sleep Experience and separate rainforest shower help you recover from travel and enhance your stay. Looking forward to your visit again.
Dear guests, thanks for staying at Sheraton Grand Hangzhou Binjiang Hotel and sharing your experience with us. Each innovatively designed and spacious hotel room and suite offers High Speed Wireless Internet and flat-screen television to ke… Show more
Reviewed: 19 January 2025 · Stayed in January 2025
Verified reviewReviewed: 19 December 2024 · Stayed in December 2024
Verified reviewIt was a nice hotel but a bit old. Staffs were fantastic. Room size was huge. A bit more vegetarian variety to be on the menu.
Water from the shower was flowing outside. Noisy. Coffee bag is not suitable for foreigners.
Thank you for choosing to stay at our Hotel and sharing your experience with us. We sincerely apologize for not meeting your expectations during your stay. We highly value the feedback you provided in your review, and we have shared your comment with relevant departments. We genuinely hope to have the opportunity to welcome you back and make up for any disappointment you may have experienced. We look forward to your next visit!
Thank you for choosing to stay at our Hotel and sharing your experience with us. We sincerely apologize for not meeting your expectations during your stay. We highly value the feedback you provided in your review, and we have shared your co… Show more
Reviewed: 15 September 2024 · Stayed in September 2024
Verified reviewReviewed: 15 August 2024 · Stayed in August 2024
Verified reviewReviewed: 30 July 2024 · Stayed in July 2024
Verified reviewReviewed: 29 July 2024 · Stayed in July 2024
Verified reviewIts facilities
Laundry service was too expensive.
Dear guests, thanks for staying at Sheraton Grand Hangzhou Binjiang Hotel and sharing your experience with us. Each innovatively designed and spacious hotel room and suite offers High Speed Wireless Internet and flat-screen television to keep you connected, while our Sheraton Sleep Experience and separate rainforest shower help you recover from travel and enhance your stay. If you have any questions or needs during your stay, please feel free to contact our Guest Service Center so that we can resolve them in a timely manner and ensure that all our guests have the warm, comfortable and caring experience they expect. Thank you very much for your feedback, your satisfaction is very important to us. We sincerely hope to receive you again! Looking forward to your next visit!
Dear guests, thanks for staying at Sheraton Grand Hangzhou Binjiang Hotel and sharing your experience with us. Each innovatively designed and spacious hotel room and suite offers High Speed Wireless Internet and flat-screen television to… Show more
Reviewed: 27 December 2023 · Stayed in November 2023
Verified reviewReviewed: 11 December 2023 · Stayed in December 2023
Verified reviewReviewed: 10 December 2023 · Stayed in December 2023
Verified reviewWifi did not work with VPN.
Dear valued guest, Thank you for choosing to stay at our Hotel and sharing your experience with us. We sincerely apologize for not meeting your expectations during your stay. The situation you reflected in the comments is not permitted by Chinese law. We genuinely hope to have the opportunity to welcome you back and make up for any disappointment you may have experienced. We look forward to your next visit!
Dear valued guest, Thank you for choosing to stay at our Hotel and sharing your experience with us. We sincerely apologize for not meeting your expectations during your stay. The situation you reflected in the comments is not permitted by C… Show more
Reviewed: 11 November 2023 · Stayed in November 2023
Verified reviewReviewed: 9 October 2023 · Stayed in October 2023
Verified reviewReviewed: 5 October 2023 · Stayed in October 2023
Verified reviewThe hotel was new and clean. Club Lounge was nice. Staff were friendly.
Staff didn’t speak English, it was hard to communicate
Dear valued guest, Thank you for choosing to stay at our Hotel and sharing your experience with us. First of all, thank you very much for your affirmation of the hotel. Secondly, we sincerely apologize for not meeting your expectations during your stay. We have paid great attention to your response in the comments, and we strive to actively provide the highest level of service to every guest. To ensure that our guest experience remains at the high standards we expect, we will strengthen our staff training to give you a truly high quality experience. Thank you for your valuable advice. We look forward to being able to serve you again and provide you with a perfect accommodation experience. Have a great day!
Dear valued guest, Thank you for choosing to stay at our Hotel and sharing your experience with us. First of all, thank you very much for your affirmation of the hotel. Secondly, we sincerely apologize for not meeting your expectations duri… Show more
Reviewed: 7 August 2023 · Stayed in July 2023
Verified reviewGood location for our needs
Room smelled of smoke. Asked to be moved to another room which unfortunately also smelled of smoke.
Dear valued guest, Thank you for choosing to stay at our Hotel and sharing your experience with us. We sincerely apologize for not meeting your expectations during your stay. We highly value the feedback you provided in your review, and we have shared your comment with relevant departments for further investigation. Rest assured that we will enhance our staff training to ensure a more attentive and thoughtful service in the future. We genuinely hope to have the opportunity to welcome you back and make up for any disappointment you may have experienced. We look forward to your next visit!
Dear valued guest, Thank you for choosing to stay at our Hotel and sharing your experience with us. We sincerely apologize for not meeting your expectations during your stay. We highly value the feedback you provided in your review, and we … Show more
Reviewed: 1 August 2023 · Stayed in July 2023
Verified reviewHigh standard overall, nice lounge
Dear guests, thanks for staying at Sheraton Grand Hangzhou Binjiang Hotel and sharing your experience with us. Each innovatively designed and spacious hotel room and suite offers High Speed Wireless Internet and flat-screen television to keep you connected, while our Sheraton Sleep Experience and separate rainforest shower help you recover from travel and enhance your stay. Looking forward to your visit again.
Dear guests, thanks for staying at Sheraton Grand Hangzhou Binjiang Hotel and sharing your experience with us. Each innovatively designed and spacious hotel room and suite offers High Speed Wireless Internet and flat-screen television to ke… Show more
Reviewed: 24 June 2023 · Stayed in June 2023
Verified reviewflexibility to change from twin room to double
as i stayed 2 nights, i would like different breakfast if possible