Reviews of Sheraton Guilin Hotel
15 Bin Jiang Road, Li Riverside, Close to Elephant Trunk, Xiangshan, 541001 Guilin, China
Loading
Guests also reviewed these properties:
Poitiers, France
Istanbul, Turkey
Laigueglia, Italy
Istanbul, Turkey
Tepoztlán, Mexico
Złotów, Poland
Castellina in Chianti, Italy
Nerja, Spain
How guest reviews work
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We use a weighted review system which means that the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
- Politically sensitive comments
- Promotional content
- Illegal activities
- Personal or sensitive information (e.g. emails, phone numbers or credit card info)
- Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
- Spam and fake content
- Animal cruelty
- Impersonation (e.g. if the writer is claiming to be someone else)
- Any violation of our review guidelines.
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
Guidelines and standards for Reviews
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
Translations disclaimer
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
Loading...
Reviewed: 16 August 2025 · Stayed in August 2025
Verified reviewReviewed: 16 August 2025 · Stayed in August 2025
Verified reviewReviewed: 5 August 2025 · Stayed in August 2025
Verified reviewOk location.
Restaurant expensive. Breakfast not great choices.
Dear distinguished guest, thank you very much for staying at Sheraton Guilin Hotel. Your valuable comments about the certain facilities have been brought to our management team' attention. We highly appreciate your feedback and are committed to improving guests' satisfaction from every detail. We look forward to welcoming you back again in the future.
Dear distinguished guest, thank you very much for staying at Sheraton Guilin Hotel. Your valuable comments about the certain facilities have been brought to our management team' attention. We highly appreciate your feedback and are comm… Show more
Reviewed: 5 August 2025 · Stayed in August 2025
Verified reviewGood location. Clean. Pool was warm but ambience not nice.
Restaurant expensive. Breakfast choice not great. Bar was bland.
Dear distinguished guest, thank you very much for staying at Sheraton Guilin Hotel. Your valuable comments about the certain facilities have been brought to our management team' attention. We highly appreciate your feedback and are committed to improving guests' satisfaction from every detail. We look forward to welcoming you back again in the future.
Dear distinguished guest, thank you very much for staying at Sheraton Guilin Hotel. Your valuable comments about the certain facilities have been brought to our management team' attention. We highly appreciate your feedback and are comm… Show more
Reviewed: 25 July 2025 · Stayed in July 2025
Verified reviewStrategic position
Reviewed: 6 July 2025 · Stayed in June 2025
Verified reviewLocation & Amenities Prime riverside location: Direct access to shopping streets and Elephant Trunk Hill. The 7th-floor Executive Lounge offers stunning misty views of Li River during rain. Breakfast variety is adequate, featuring local Guilin rice noodles.
Deeply Alarming Incidents As a frequent traveler with Marriott Platinum status (100+ nights), I’m shocked by what happened here: 1. Pillow with Suspected Biological Substance After 8 hours of sleep, I discovered dark, dried stains resembling blood on the pillow (photo evidence). Management declined responsibility, stating procedures were followed – implying guest causation. No remediation offered. 2. Confirmed Human Feces in Bathroom Noticed an unidentified object on the bathroom floor post-shower. Physical examination confirmed ≈10g of human feces (photo evidence). Staff acknowledged: "Bathroom inspection was overlooked during cleaning." Contamination was removed without further investigation. 3. Immediate Safety Failure in Relocated Room The replacement room’s balcony door handle detached due to loose screws upon initial operation (photo evidence), indicating poor maintenance. Additional Deficiencies Air quality: required full-window ventilation due to irritants causing persistent coughing. Non-functional AC: No observable difference between 26°C and 18°C settings. Outdated infrastructure: Cramped layout, low ceilings, visibly worn furnishings. Value concern: Priced 30-50% above comparable nearby properties. Objective Travel Advisory Exercise extreme caution. Management demonstrated negligence regarding biological hazards and safety protocols. At USD 100+/night, this represents poor value. Families should prioritize properties with rigorous hygiene standards.
Dear Guest, Thank you for sharing your feedback. We knew you had reported these issues to the relevant government authorities during the stay. The Health Authority conducted a thorough inspection but nothing suspicious was found in our operation. We believe you have also received the official feedback from them. The hotel reserves the right to further safeguard its own rights and interests through legal channels. Thanks again.
Dear Guest, Thank you for sharing your feedback. We knew you had reported these issues to the relevant government authorities during the stay. The Health Authority conducted a thorough inspection but nothing suspicious was found in our ope… Show more
Reviewed: 21 June 2025 · Stayed in May 2025
Verified reviewReviewed: 25 April 2025 · Stayed in April 2025
Verified reviewReviewed: 24 April 2025 · Stayed in April 2025
Verified reviewbreakfast had good spread and the location was great
more better spread for breakfast, more options for vegetarians such as nuts, seeds, Greek yogurt etc.
Dear distinguished guest, thank you for choosing Sheraton Guilin Hotel and sharing your recent stay experience with us. We are very proud our hotel is located in the city center, on the bank of the Li River, there’s only a few minutes walking distance to the famous Zhengyang Walking Street and the city landmark Elephant Trunk Hill. Your comments about the breakfast spread has been brought to our attention. We truly appreciate your valuable feedback and are committed to improving guests' satisfaction from every detail. We look forward to welcoming you back again in the future.
Dear distinguished guest, thank you for choosing Sheraton Guilin Hotel and sharing your recent stay experience with us. We are very proud our hotel is located in the city center, on the bank of the Li River, there’s only a few minutes walki… Show more
Reviewed: 21 April 2025 · Stayed in April 2025
Verified reviewReviewed: 20 April 2025 · Stayed in April 2025
Verified reviewReviewed: 19 April 2025 · Stayed in April 2025
Verified reviewGreat service from Lydia.
The price was clearly very different from others, and didn't include breakfast. I will avoid using booking.com especially when in China.
Dear distinguished guest, thank you for staying at Sheraton Guilin Hotel recently and sharing your experience with us especially to recognize Lydia for her good service. We highly appreciate your feedback and are committed to improving guests' satisfaction from every detail. There are different rates for different room categories including breakfast available on Booking.com to delight every guest's selection. We look forward to welcoming you back again in the future.
Dear distinguished guest, thank you for staying at Sheraton Guilin Hotel recently and sharing your experience with us especially to recognize Lydia for her good service. We highly appreciate your feedback and are committed to improving gues… Show more
Reviewed: 19 April 2025 · Stayed in April 2025
Verified reviewReviewed: 9 April 2025 · Stayed in April 2025
Verified reviewIt’s very close to the four lakes, pedestrian streets, the river, a perfect place to enjoy Guilin without a hassle, the breakfast was excellent and it’s also just a stroll away from a lot of local restaurants if you want to try.
Dear distinguished guest, thank you very much for staying at Sheraton Guilin Hotel. Your positive encouragement really inspired us to be our best in the future. We are very proud our hotel is located in the city center, on the banks of the Li River, there’s only a few minutes walking distance to the famous Zhengyang Walking Street and the city landmark Elephant Trunk Hill. We look forward to welcoming you back for your next visit.
Dear distinguished guest, thank you very much for staying at Sheraton Guilin Hotel. Your positive encouragement really inspired us to be our best in the future. We are very proud our hotel is located in the city center, on the banks of the … Show more
Reviewed: 9 April 2025 · Stayed in April 2025
Verified reviewReviewed: 7 April 2025 · Stayed in March 2025
Verified reviewReviewed: 17 March 2025 · Stayed in March 2025
Verified reviewReviewed: 12 March 2025 · Stayed in March 2025
Verified reviewReviewed: 11 February 2025 · Stayed in February 2025
Verified reviewThe location of the hotel is very good.
I had a room facing the Main Street. The sound insulation of the room is very bad. I was woken up every morning around 7 am by traffic and people shouting in the street. The staff in the hotel reception, bar and restaurant hardly speak English. Bar and restaurent staffs are poorly trained. I had dinner in the restaurent one evening and I ordered a steak medium cooked. It turned out to be completely overcooked. After I complained to the manager, they offered to replace my steak. For the price they charge, it is not worth it.
Dear distinguished guest, thank you for choosing Sheraton Guilin Hotel and sharing your recent experience with us. We are terribly sorry to hear you have had an uncomfortable experience during your stay, please accept our sincere apologies for the inconvenience you have encountered. Rest assured that our management team take every guest’s comments seriously and have taken the action immediately to enhance the on job service training for the team. Once again we appreciate your valuable feedback for us to continue improving the guest satisfaction. We look forward to welcoming you back again in the future.
Dear distinguished guest, thank you for choosing Sheraton Guilin Hotel and sharing your recent experience with us. We are terribly sorry to hear you have had an uncomfortable experience during your stay, please accept our sincere apologies … Show more
Reviewed: 2 January 2025 · Stayed in December 2024
Verified reviewThe location is great, just in front of the river and a few meters walking from the market and shops.
Not too many things to do inside the hotel.
Dear distinguished guest, thank you very much for staying at Sheraton Guilin Hotel. We are very happy to know you have had a great experience in Guilin during your recent visit. Besides the All Day Dinning Restaurant where you may enjoy the international buffet breakfast, A La Carte for lunch and dinner, our Lobby Lounge with the beautiful garden view on the first floor, Fitness Center & Outdoor Swimming Pool on the second floor await for your discovery in the future. We sincerely appreciate your valuable feedback and look forward to welcoming you back again when your trip plan brings you back to Guilin next time.
Dear distinguished guest, thank you very much for staying at Sheraton Guilin Hotel. We are very happy to know you have had a great experience in Guilin during your recent visit. Besides the All Day Dinning Restaurant where you may enjoy the… Show more
Reviewed: 13 December 2024 · Stayed in November 2024
Verified reviewGreat location , yummilicious breakfast, shopping streets and mall near by , exceptional view, the staff knows English so no issues in communication
Nothing to complain
Dear distinguished guest, thank you very much for staying at Sheraton Guilin Hotel and sharing your great experience with us. We are committed to placing ourselves on the customer's shoes and making every guest feel satisfactory. Your positive encouragement really inspired us to be our best in the future. We are looking forward to welcoming you back again in the future.
Dear distinguished guest, thank you very much for staying at Sheraton Guilin Hotel and sharing your great experience with us. We are committed to placing ourselves on the customer's shoes and making every guest feel satisfactory. Your p… Show more
Reviewed: 4 November 2024 · Stayed in November 2024
Verified reviewReviewed: 27 October 2024 · Stayed in October 2024
Verified reviewReviewed: 9 August 2024 · Stayed in August 2024
Verified reviewThe check-in process was chaotic. The staff couldn't find our booking initially, after they found it and we checked in, we had to wait for our room to be ready. Waiting was fine, but after waiting for half an hour, they were confused as to whether we were checked in or not. There was a J&J event that day, and the staff couldn't handle the crowd efficiently.
Dear guest! Thank you for choosing Sheraton Guilin Hotel and taking the time to share your experience with us. We value guest reviews very much. Every review is an opportunity for us to improve. We will closely follow up your questions to improve. We hope that in the near future, the new Sheraton Guilin can serve you again and make you feel at home! Wish you a happy life!
Dear guest! Thank you for choosing Sheraton Guilin Hotel and taking the time to share your experience with us. We value guest reviews very much. Every review is an opportunity for us to improve. We will closely follow up your questions to i… Show more