Reviews of Sheraton Guiyang Hotel
49 Zhong Hua Nan Road, Guizhou, Yunyan District, 550002 Guiyang, China
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Reviewed: 28 June 2025 · Stayed in April 2025
Verified reviewEverything is excellent!
Dear Julia, we sincerely thank you for your full praise. Your satisfaction is the driving force for the work of all staff of the hotel. We will continue to maintain our enthusiasm and strive to make every guest feel at home! Thank you again for your support and look forward to your visit to Sheraton Guiyang in the near future.
Dear Julia, we sincerely thank you for your full praise. Your satisfaction is the driving force for the work of all staff of the hotel. We will continue to maintain our enthusiasm and strive to make every guest feel at home! Thank you agai… Show more
Reviewed: 14 June 2025 · Stayed in June 2025
Verified reviewReviewed: 8 April 2025 · Stayed in February 2025
Verified reviewAbsolutely loved staying at this place! Very convenient location with many food options. The best service too - responsive and super helpful. The reception staffs were very friendly. The security guard at the hotel entrance guided me how to use local APP to book Taxi. Highly recommend, will come again.
There is no enough charging outlets near the bed.
Dear Mr./ Ms. YUPING, thank you for your detailed comments. Your suggestions and opinions are our precious wealth. Every suggestion you mentioned will be shared with the hotel management team. We will seriously discuss and make the best plan to provide a more comfortable and warm stay experience. We sincerely hope to meet you again in Guiyang and believe that you will have a good experience.
Dear Mr./ Ms. YUPING, thank you for your detailed comments. Your suggestions and opinions are our precious wealth. Every suggestion you mentioned will be shared with the hotel management team. We will seriously discuss and make the best… Show more
Reviewed: 6 April 2025 · Stayed in April 2025
Verified reviewLocation but not people with mobility issues.
Old and not convenient for people with mobility difficulties to cross the street
Dear Mr./ Ms. Chin, thank you for your comments. Your suggestions and opinions are our precious wealth. Every suggestion you mentioned will be shared with the hotel management team. We will seriously discuss and make the best plan to provide a more comfortable and warm stay experience. We sincerely hope to meet you again in Guiyang and believe that you will have a good experience.
Dear Mr./ Ms. Chin, thank you for your comments. Your suggestions and opinions are our precious wealth. Every suggestion you mentioned will be shared with the hotel management team. We will seriously discuss and make the best plan to pr… Show more
Reviewed: 20 March 2025 · Stayed in March 2025
Verified reviewLocation , ambience
No Wifi , lack of English speakers, No English Channels on TV except CNN
Dear Puneet, Thank you for taking the time to provide us your valuable feedback on your stay at the Sheraton Guiyang Hotel. We are sorry to hear about your unpleasant experience. As for what you mentioned WiFi, it may be a misunderstanding because entire hotel areal has high-speed WIFI, and guests can log in to the network through room information or mobile phone number verification. We would like to thank you for your valuable feedback and we do sincerely hope despite the disappointment this time we will have the opportunity to welcome you back again in the future and that we will go above and beyond your expectation.Should you require further assistant, please feel free to contact us at your convenience.
Dear Puneet, Thank you for taking the time to provide us your valuable feedback on your stay at the Sheraton Guiyang Hotel. We are sorry to hear about your unpleasant experience. As for what you mentioned WiFi, it may be a misunderstanding … Show more
Reviewed: 19 March 2025 · Stayed in March 2025
Verified reviewReviewed: 10 January 2025 · Stayed in January 2025
Verified reviewReviewed: 9 May 2024 · Stayed in May 2024
Verified reviewReviewed: 30 April 2024 · Stayed in April 2024
Verified reviewLocation . Gym and pool
Breakfast is really limited. Not great for Sheraton
Dear Thomas, thank you for your detailed comments. Your suggestions and opinions are our precious wealth. Every suggestion you mentioned will be shared with the hotel management team. We will seriously discuss and make the best plan to provide a more comfortable and warm stay experience. We sincerely hope to meet you again in Guiyang and believe that you will have a good experience.
Dear Thomas, thank you for your detailed comments. Your suggestions and opinions are our precious wealth. Every suggestion you mentioned will be shared with the hotel management team. We will seriously discuss and make the best plan to prov… Show more
Reviewed: 15 October 2023 · Stayed in September 2023
Verified reviewReviewed: 2 October 2023 · Stayed in September 2023
Verified reviewStaff was friendly
The worst 5 star hotel I ever had. I travel a lot around the globe, but that hotel is a shame. 1: We arrived early evening, were tired, and decided to eat dinner in buffet restaurant: at 7 pm 50% of dishes were not available anymore. 30 min later almost nothing left. Wine should be included, but no wine bottles available since Chinese took all bottles to their tables; staff "regretted" but did not serve more; beer selection a joke, only poor brands 2: Air condition is a joke. Front desk told us, hotel has central air condition, temperature cannot be adjusted in room. At night we had to turn off since too cold. Therefore at day time too hot in room. 3: Room equipment, esp. electric devices minimum 20 years old I guess. Toilet flushing did not work properly. No mini bar as written in homepage. A small fridge, yes. But empty. A shame for a 5 star hotel. 4: Swimming pool: hall cold, also water not very warm; son had a cold next day 5: Staff: friendly, but with very poor English
Dear Stefan, Thank you for taking the time to provide us your valuable feedback on your stay at the Sheraton Guiyang Hotel. We are sorry to hear about your unpleasant experience. Every detail you mentioned will be shared with the hotel management team. As always the Hotel takes a serious approach when comes to guest experience and satisfaction. Please be ensured that we will look into this in greater detail with our team and we will work toward a permanent solution. Once again, we would like to thank you for your valuable feedback and we do sincerely hope despite the disappointment this time we will have the opportunity to welcome you back again in the future and that we will go above and beyond your expectation.Should you require further assistant, please feel free to contact us at your convenience.
Dear Stefan, Thank you for taking the time to provide us your valuable feedback on your stay at the Sheraton Guiyang Hotel. We are sorry to hear about your unpleasant experience. Every detail you mentioned will be shared with the hotel man… Show more
Reviewed: 1 October 2023 · Stayed in September 2023
Verified reviewReviewed: 27 September 2023 · Stayed in September 2023
Verified reviewThe location (central with nice surrounding and views), the gym, the pool ( except that they insist you to buy a swim cap). The café.
The breakfast is not even 4 star standard. This is really not acceptable. the hotel is a bit old.
Dear Thomas,, thank you for your detailed comments. Your suggestions and opinions are our precious wealth. Every suggestion you mentioned will be shared with the hotel management team. We will seriously discuss and make the best plan to provide a more comfortable and warm stay experience. We sincerely hope to meet you again in Guiyang and believe that you will have a good experience.
Dear Thomas,, thank you for your detailed comments. Your suggestions and opinions are our precious wealth. Every suggestion you mentioned will be shared with the hotel management team. We will seriously discuss and make the best plan to pro… Show more
Reviewed: 22 September 2023 · Stayed in September 2023
Verified reviewReviewed: 9 August 2023 · Stayed in August 2023
Verified reviewReviewed: 20 May 2023 · Stayed in May 2023
Verified reviewVery, very friendly staff. It was a very pleasant short (we arrived late and had to leave early) stay, thank you
Dear Mr./Ms. Lia, we sincerely thank you for your full praise. Your satisfaction is the driving force for the work of all staff of the hotel. We will continue to maintain our enthusiasm and strive to make every guest feel at home! Thank you again for your support and look forward to your visit to Sheraton Guiyang in the near future.
Dear Mr./Ms. Lia, we sincerely thank you for your full praise. Your satisfaction is the driving force for the work of all staff of the hotel. We will continue to maintain our enthusiasm and strive to make every guest feel at home! Than… Show more
Reviewed: 6 April 2023 · Stayed in April 2023
Verified reviewReviewed: 1 February 2023 · Stayed in January 2023
Verified reviewThe location is amazing for the river and some historical sights. The rooms are also spacious and the breakfast was acceptable. I loved the view from the window, great to watch the CNY fireworks.
Breakfast had very little by way of vegetarian options, and not much western style food. There was no room service. The hotel bar was shut. The whole hotel feels extremely dated and needs a good revamp.
Dear MikeJones, thank you for your detailed comments. Your suggestions and opinions are our precious wealth. Every suggestion you mentioned will be shared with the hotel management team. We will seriously discuss and make the best plan to provide a more comfortable and warm stay experience. We sincerely hope to meet you again in Guiyang and believe that you will have a good experience.
Dear MikeJones, thank you for your detailed comments. Your suggestions and opinions are our precious wealth. Every suggestion you mentioned will be shared with the hotel management team. We will seriously discuss and make the best plan to p… Show more