Reviews of Sheraton Huzhou Taihu Lake Hot Spring Resort & Spa
No.5858 Taihu Road,, 313000 Huzhou, China
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Reviewed: 4 June 2025 · Stayed in June 2025
Verified reviewReviewed: 24 May 2025 · Stayed in April 2025
Verified reviewReviewed: 3 May 2025 · Stayed in April 2025
Verified reviewspectacular night light show
Breakfast is just so so
Thank you for your valuable feedback on Sheraton Huzhou Taihu Lake Hot Spring Resort & Spa ! We are thrilled that the breathtaking night light show added a touch of magic to your stay. We sincerely apologize that the breakfast did not fully meet your expectations, and your suggestions have been shared with our team for continuous improvement. We hope to welcome you back in the future for an even more memorable experience. Warm regards!
Thank you for your valuable feedback on Sheraton Huzhou Taihu Lake Hot Spring Resort & Spa ! We are thrilled that the breathtaking night light show added a touch of magic to your stay. We sincerely apologize that the breakfast did not f… Show more
Reviewed: 24 October 2024 · Stayed in September 2024
Verified reviewReviewed: 9 July 2024 · Stayed in July 2024
Verified reviewInteresting architecture and nice illumination at night. Worth a short visit
The service was very poor, not what you expect at a Sheraton hotel. The lady at the checkout was without any reason very unfriendly. In the restaurant the service was not at all attentive, they even forgot our order! And we had to ask for getting a clean table! Very disappointing! The bar on top of the hotel is closed.
Thank you for appreciating our design and lighting. We sincerely apologize for the service failures: the unwelcoming checkout experience, unattentive restaurant staff including missed orders, and the closed rooftop bar for maintenance. Your comments have been escalated to drive immediate training enhancements as we strive to elevate service quality.
Thank you for appreciating our design and lighting. We sincerely apologize for the service failures: the unwelcoming checkout experience, unattentive restaurant staff including missed orders, and the closed rooftop bar for maintenance. Your… Show more
Reviewed: 11 June 2024 · Stayed in May 2024
Verified reviewWe arrived late at the hotel. Had glimpses of the beautiful lightings but rushed for dinner and then to the spa. By 10 pm, all the lights were switched off. Therefore must arrive at the hotel by 3 pm to enjoy the spa and see the evening lights Breakfast was good
One of the twin bedded room configuration had huge pillars, long rectangle and a very inconvenient toilet
Reviewed: 20 October 2023 · Stayed in October 2023
Verified reviewReviewed: 31 August 2023 · Stayed in July 2023
Verified reviewReviewed: 7 July 2023 · Stayed in July 2023
Verified reviewThe language barrier is still very high as the English by the staff is almost non existent and the only way to communicate is with an translation App
Reviewed: 19 May 2023 · Stayed in May 2023
Verified reviewReviewed: 28 January 2023 · Stayed in December 2022
Verified reviewThe Hot Springs!
The area is closed down, a bit quiet not much open.
Dear guest, Thank you for the great review of Sheraton Huzhou Hot Spring Resort! and for giving us a high degree of recognition during our busy schedule. We have the largest hot spring in East China. Our Moon Hot Spring, mainly in the architectural style of Southeast Asia, covers an area of 20000 square meters. The Moon Hot Spring comes from the deep natural hot spring water of "Xiaomei Mountain" below 1000 meters, colorless, tasteless Transparent, with delicate water quality. Rich in over a dozen beneficial trace elements for the human body, it has excellent health benefits. You can enjoy all kinds of bathing pool in cold and hot weather to refresh your mind. In addition, there is a large outdoor hot spring area. You can enjoy the scenery of the Taihu Lake Lake in the spring pool. Looking forward to meeting here again in the near future, and wishing you all the best!
Dear guest, Thank you for the great review of Sheraton Huzhou Hot Spring Resort! and for giving us a high degree of recognition during our busy schedule. We have the largest hot spring in East China. Our Moon Hot Spring, mainly in the arch… Show more
Reviewed: 9 October 2022 · Stayed in August 2022
Verified review(1) Staff in hotel has excellent approach to guests. People are the biggest strength of hotel. (2) very comfortable bed, (3) variety of choice and good quality of breakfast, (4) fast and stable internet, (5) nice fitness room, (6) hot springs
All what shouldn't happen in 5-star hotel, sorry guys: (1) dirty chairs in restaurant (2) stains on the walls in the room (3) ground bar having a variety of alcohols and not serving drinks (maybe due to COVID restrictions, whatever!), (4) sky bar closed
Thank you very much for your kind comments. We are truly delighted to hear from our guests and learn of their experiences at our Resort. Thank you for your recognition of our services and other aspects. In response to the issue you mentioned, I have provided feedback to our team, please do believe that we will do our best to promote our maintenance and service. Thank you again for the time taken and truly appreciate your feedback. Looking forward to welcoming you back to Huzhou in the near future.
Thank you very much for your kind comments. We are truly delighted to hear from our guests and learn of their experiences at our Resort. Thank you for your recognition of our services and other aspects. In response to the issue you mentione… Show more