Reviews of Sheraton Qiandao Lake Resort
Building 2, Qiandao Lake Resort Apartment, 311700 Thousand Island Lake, China
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Reviewed: 8 September 2024 · Stayed in September 2024
Verified reviewReviewed: 31 December 2023 · Stayed in December 2023
Verified reviewReviewed: 17 October 2023 · Stayed in September 2023
Verified reviewReviewed: 3 September 2023 · Stayed in August 2023
Verified reviewThey allowed us a free late check-out, extremely helpful due to a very hot weather and a late train to take. Very helpful staff.
Reviewed: 15 August 2023 · Stayed in July 2023
Verified reviewit’s aged. but it was maintained clean.
the swimming pool workers were not very impressed.
Reviewed: 2 August 2023 · Stayed in July 2023
Verified reviewIt is a clean and quiet place. Even the hotel was almost full you didn’t really feel it.
Long waiting time at the check-in and out. Breakfast could be better for such kind of hotel. Closing time of the pool during lunch time.
Reviewed: 26 July 2023 · Stayed in July 2023
Verified reviewThe view is awesome. Always book the lake view rooms. The pool is also very nice.
The breakfast is soso. Nothing special. The pool is closed for cleaning (!!) 12-2pm? Why? Cleaning can be done in the early morning or night. It is my third time in this hotel. Check-in is still a mess and takes too long time.
Dear guest, I am very sorry to bring you a bad experience,We are very sorry to bring you a bad stay experience due to the pool problem。In order to bring better experience and environmental hygiene to the guests, our pool disinfection time is from 2 PM to 4 PM。I hope you can come back again and give us a chance to apologize in person，Thank you for choosing Sheraton Thousand Island Lake Resort！
Dear guest, I am very sorry to bring you a bad experience,We are very sorry to bring you a bad stay experience due to the pool problem。In order to bring better experience and environmental hygiene to the guests, our pool disinfection time i… Show more
Reviewed: 16 July 2023 · Stayed in April 2023
Verified reviewLike the view from the room and the garden.
We are very depressed because the room comes with lounge benefits, however, the lounge area was of very poor quality and layout, actually a passage way together with other display function area, dark and groomy and in fact no one was there except us. There were no attendants at all, only self service tea and instant coffee, with about 4 bottle of cookies, nut, lollies, warm bottles of fizzy drinks, some apples and oranges, 2 almost finished room temp cordials, etc. placed on top of dirty cupboard and boxes. Its really a disgrace to the Sheraton brand. We have been staying at hotels with club lounge often, but this hotel's practice is not reasonable at all. They serve afternoon tea platter for around $250 yuan (?) at the beautiful setting on the entry level, but would only allow their club lounge guests to have tea at the most despicable place. Its a shame. Also the manager would not negotiate on this. Out of hugh dissatisfaction, me and my husband went to the nice area for the afternoon tea on our second day, and I strongly rejected paying the bill on checking out which they happily oblige. The room is very nice, the garden is beautiful, but the lounge benefits given is only fit for 3rd class guests. When someone is reserving a full on view to the lake on higher level with lounge benefits, we definitely would not appreciate being treated like 3rd class guests. Please see photos attached - there was no caske, no capuccino and no fresh fruit like the display board.
Reviewed: 5 June 2023 · Stayed in April 2023
Verified reviewReviewed: 1 June 2023 · Stayed in May 2023
Verified reviewcheck in was extremely slow 3/4 restaurants were closed for lunch & dinner
Dear customer: Thank you for your stay and leave valuable comments, can not meet your needs, deeply sorry. During your stay, you can feedback any needs to us, we will be happy to serve you, your stay is also our highest pursuit, looking forward to your visit again...
Dear customer: Thank you for your stay and leave valuable comments, can not meet your needs, deeply sorry. During your stay, you can feedback any needs to us, we will be happy to serve you, your stay is also our highest pursuit, looking for… Show more
Reviewed: 29 May 2023 · Stayed in May 2023
Verified review