Reviews of Sheraton Shenzhen Futian Hotel
Great China International Exchange Squar Fuhua Road, Futian, 518048 Shenzhen, China
Loading
Guests also reviewed these properties:
Karpathos Town, Greece
Lloret de Mar, Spain
Spanish Fort, United States
Perry, United States
Juan-les-Pins, France
Haibach ob der Donau, Austria
Blagoveshchensk, Russia
Batumi, Georgia
How guest reviews work
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We use a weighted review system which means that the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
- Politically sensitive comments
- Promotional content
- Illegal activities
- Personal or sensitive information (e.g. emails, phone numbers or credit card info)
- Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
- Spam and fake content
- Animal cruelty
- Impersonation (e.g. if the writer is claiming to be someone else)
- Any violation of our review guidelines.
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
Guidelines and standards for Reviews
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
Translations disclaimer
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
Loading...
Reviewed: 3 September 2025 · Stayed in September 2025
Verified reviewgood location, good gym facilities
Very old , not well maintained, lights in room are very hard to navigate
Dear Valued Guests, Thank you for taking the time to share your hotel experience with us. We are sorry to hear that you did not have a satisfactory stay here. Your opinion is very important to us. We have shared your comments to management team and would be follow-up immediately. Please rest assured that we will look into every possible way to improve our guest service experience. Thank you again for your sharing and understanding. We look forward to having you back again in the near future! Best regards! Sheraton Shenzhen Futian Hotel
Dear Valued Guests, Thank you for taking the time to share your hotel experience with us. We are sorry to hear that you did not have a satisfactory stay here. Your opinion is very important to us. We have shared your comments to management … Show more
Reviewed: 20 August 2025 · Stayed in August 2025
Verified reviewThe location
It’s very old not well maintained and not clean , there’s no isolation or sound prove, you can hear door closing from next door and you hear anyone talking in the corridor.( they change the room)….finally……. I found a cockroach in my replacement room !!!!!!!! Nobody came from the management to check or to say sorry!!!!!!!!
Dear Valued Guests, Thank you for taking the time to share your hotel experience with us. We are sorry to hear that you did not have a satisfactory stay here. Your opinion is very important to us. We have shared your comments to management team and would be follow-up immediately. Please rest assured that we will look into every possible way to improve our guest service experience. Thank you again for your sharing and understanding. We look forward to having you back again in the near future! Best regards! Sheraton Shenzhen Futian Hotel
Dear Valued Guests, Thank you for taking the time to share your hotel experience with us. We are sorry to hear that you did not have a satisfactory stay here. Your opinion is very important to us. We have shared your comments to management … Show more
Reviewed: 18 August 2025 · Stayed in August 2025
Verified reviewReviewed: 13 August 2025 · Stayed in August 2025
Verified reviewBest location
Some people smoking in the lobby.
Thank you for staying at Sheraton Shenzhen Futian Hotel. Hotel locates at Shenzhen Futian CBD and close to Shenzhen Convention and Exhibition Center, Civic Center and Futian high-speed Railway station. Exit A of Convention and Exhibition Center of Metro Line 1 or Line 4 is our hotel, which is very convenient. Busy Business Area like Ping An Finance Center, Shenzhen Stock Exchange and Luxury Shopping Mall such as One Avenue, Link City Walk, Center City and Wongtee Plaza are surroundings. We are looking forward to your visit again, we will spare no effort to create more comfortable and unforgettable memories for you. Best wishes, Sheraton Shenzhen Futian Hotel
Thank you for staying at Sheraton Shenzhen Futian Hotel. Hotel locates at Shenzhen Futian CBD and close to Shenzhen Convention and Exhibition Center, Civic Center and Futian high-speed Railway station. Exit A of Convention and Exhibition Ce… Show more
Reviewed: 7 August 2025 · Stayed in August 2025
Verified reviewReviewed: 4 August 2025 · Stayed in August 2025
Verified reviewReviewed: 24 July 2025 · Stayed in July 2025
Verified reviewLocation is good.
Facilities are old and dated
Thank you for staying at Sheraton Shenzhen Futian Hotel. Hotel locates at Shenzhen Futian CBD and close to Shenzhen Convention and Exhibition Center, Civic Center and Futian high-speed Railway station. Exit A of Convention and Exhibition Center of Metro Line 1 or Line 4 is our hotel, which is very convenient. Busy Business Area like Ping An Finance Center, Shenzhen Stock Exchange and Luxury Shopping Mall such as One Avenue, Link City Walk, Center City and Wongtee Plaza are surroundings. We are looking forward to your visit again, we will spare no effort to create more comfortable and unforgettable memories for you. Best wishes, Sheraton Shenzhen Futian Hotel
Thank you for staying at Sheraton Shenzhen Futian Hotel. Hotel locates at Shenzhen Futian CBD and close to Shenzhen Convention and Exhibition Center, Civic Center and Futian high-speed Railway station. Exit A of Convention and Exhibition Ce… Show more
Reviewed: 19 July 2025 · Stayed in July 2025
Verified reviewFantastic location right downtown 5 minute walk to the convention center, which is where our event was. In case of rain, you can get there through underground tunnels. Staff was fantastic, and extremely accommodating. Front desk staff spoke great English. Breakfast had a lot of western options and local tropical fruit. Room was well appointed. We stayed for 11 nights. Overall such a great stay! I would definitely stay again and recommend to others.
Nothing!
Dear Valued Guests, Thank you for staying at Sheraton Shenzhen Futian Hotel. Hotel locates at Shenzhen Futian CBD and close to Shenzhen Convention and Exhibition Center, Civic Center and Futian high-speed Railway station. Exit A of Convention and Exhibition Center of Metro Line 1 or Line 4 is our hotel, which is very convenient. Busy Business Area like Ping An Finance Center, Shenzhen Stock Exchange and Luxury Shopping Mall such as One Avenue, Link City Walk, Center City and Wongtee Plaza are surroundings. We are looking forward to your visit again, we will spare no effort to create more comfortable and unforgettable memories for you. Best wishes, Sheraton Shenzhen Futian Hotel
Dear Valued Guests, Thank you for staying at Sheraton Shenzhen Futian Hotel. Hotel locates at Shenzhen Futian CBD and close to Shenzhen Convention and Exhibition Center, Civic Center and Futian high-speed Railway station. Exit A of Conventi… Show more
Reviewed: 4 July 2025 · Stayed in June 2025
Verified reviewReviewed: 1 July 2025 · Stayed in June 2025
Verified reviewRoom comfortable --- generally ok, charging cables, request from the service staff to provide, attitude quite nice to us
we're experiencing some discomfort due to the noise from the air conditioner. We have another visit to an area rather far away from the hotel, such that we haven’t booked two nights, because We would prefer to stay in the same hotel to avoid the hassle of changing accommodations, but the front desk mentioned that the price for the next day isn't yet known, requested us to check back in the morning. Its too trouble to me, so we decided to change to another hotel that is closer to the next day area of interest.
Dear Valued Guests, Thank you for taking the time to share your hotel experience with us. We are sorry to hear that you did not have a satisfactory stay here. Your opinion is very important to us. We have shared your comments to management team and would be follow-up immediately. Please rest assured that we will look into every possible way to improve our guest service experience. Thank you again for your sharing and understanding. We look forward to having you back again in the near future! Best regards! Sheraton Shenzhen Futian Hotel
Dear Valued Guests, Thank you for taking the time to share your hotel experience with us. We are sorry to hear that you did not have a satisfactory stay here. Your opinion is very important to us. We have shared your comments to management … Show more
Reviewed: 24 June 2025 · Stayed in June 2025
Verified reviewLocation
None
Dear Valued Guests, Thank you for staying at Sheraton Shenzhen Futian Hotel. Hotel locates at Shenzhen Futian CBD and close to Shenzhen Convention and Exhibition Center, Civic Center and Futian high-speed Railway station. Exit A of Convention and Exhibition Center of Metro Line 1 or Line 4 is our hotel, which is very convenient. Busy Business Area like Ping An Finance Center, Shenzhen Stock Exchange and Luxury Shopping Mall such as One Avenue, Link City Walk, Center City and Wongtee Plaza are surroundings. We are looking forward to your visit again, we will spare no effort to create more comfortable and unforgettable memories for you. Best wishes, Sheraton Shenzhen Futian Hotel
Dear Valued Guests, Thank you for staying at Sheraton Shenzhen Futian Hotel. Hotel locates at Shenzhen Futian CBD and close to Shenzhen Convention and Exhibition Center, Civic Center and Futian high-speed Railway station. Exit A of Conventi… Show more
Reviewed: 15 June 2025 · Stayed in May 2025
Verified reviewVery comfortable.
Nothing
Dear Valued Guests, Thank you for staying at Sheraton Shenzhen Futian Hotel. Hotel locates at Shenzhen Futian CBD and close to Shenzhen Convention and Exhibition Center, Civic Center and Futian high-speed Railway station. Exit A of Convention and Exhibition Center of Metro Line 1 or Line 4 is our hotel, which is very convenient. Busy Business Area like Ping An Finance Center, Shenzhen Stock Exchange and Luxury Shopping Mall such as One Avenue, Link City Walk, Center City and Wongtee Plaza are surroundings. We are looking forward to your visit again, we will spare no effort to create more comfortable and unforgettable memories for you. Best wishes, Sheraton Shenzhen Futian Hotel
Dear Valued Guests, Thank you for staying at Sheraton Shenzhen Futian Hotel. Hotel locates at Shenzhen Futian CBD and close to Shenzhen Convention and Exhibition Center, Civic Center and Futian high-speed Railway station. Exit A of Conventi… Show more
Reviewed: 11 June 2025 · Stayed in June 2025
Verified reviewThe hotel was beautiful, the staff helpful. Thank you for decorating for our room when we arrived ( for our special Anniversary). Hotel good the location and I am highly recommend. Thank you.
Beautiful Hotel 👍
Dear Valued Guests, Thank you for staying at Sheraton Shenzhen Futian Hotel. Hotel locates at Shenzhen Futian CBD and close to Shenzhen Convention and Exhibition Center, Civic Center and Futian high-speed Railway station. Exit A of Convention and Exhibition Center of Metro Line 1 or Line 4 is our hotel, which is very convenient. Busy Business Area like Ping An Finance Center, Shenzhen Stock Exchange and Luxury Shopping Mall such as One Avenue, Link City Walk, Center City and Wongtee Plaza are surroundings. We are looking forward to your visit again, we will spare no effort to create more comfortable and unforgettable memories for you. Best wishes, Sheraton Shenzhen Futian Hotel
Dear Valued Guests, Thank you for staying at Sheraton Shenzhen Futian Hotel. Hotel locates at Shenzhen Futian CBD and close to Shenzhen Convention and Exhibition Center, Civic Center and Futian high-speed Railway station. Exit A of Conventi… Show more
Reviewed: 6 June 2025 · Stayed in March 2025
Verified reviewStaff service was bad and not friendly at all. Room was very old and imbalance floor
Dear Valued Guests, Thank you for taking the time to share your hotel experience with us. We are sorry to hear that you did not have a satisfactory stay here. Your opinion is very important to us. We have shared your comments to management team and would be follow-up immediately. Please rest assured that we will look into every possible way to improve our guest service experience. Thank you again for your sharing and understanding. We look forward to having you back again in the near future! Best regards! Sheraton Shenzhen Futian Hotel
Dear Valued Guests, Thank you for taking the time to share your hotel experience with us. We are sorry to hear that you did not have a satisfactory stay here. Your opinion is very important to us. We have shared your comments to management … Show more
Reviewed: 5 June 2025 · Stayed in June 2025
Verified reviewLarge area for dinning
Need more variety for non Chinese cuisine
Dear Valued Guests, Thank you for staying at Sheraton Shenzhen Futian Hotel. We are so glad that you have a good time with us. We are expecting to offer you full service and impress you with comfortable and relaxing travel experience. Your company is the best encouragement to us. We look forward to welcoming you again in the near future. Best wishes, Sheraton Shenzhen Futian Hotel
Dear Valued Guests, Thank you for staying at Sheraton Shenzhen Futian Hotel. We are so glad that you have a good time with us. We are expecting to offer you full service and impress you with comfortable and relaxing travel experience. Your … Show more
Reviewed: 5 June 2025 · Stayed in June 2025
Verified reviewSwimming pool, bath, reception team were really helpful.
The shower head is not acceptable for a 5 star hotel. That belong to a 1 star bed and breakfast.
Dear Valued Guests, Thank you for taking the time to share your hotel experience with us. We are sorry to hear that you did not have a satisfactory stay here. Your opinion is very important to us. We have shared your comments to management team and would be follow-up immediately. Please rest assured that we will look into every possible way to improve our guest service experience. Thank you again for your sharing and understanding. We look forward to having you back again in the near future! Best regards! Sheraton Shenzhen Futian Hotel
Dear Valued Guests, Thank you for taking the time to share your hotel experience with us. We are sorry to hear that you did not have a satisfactory stay here. Your opinion is very important to us. We have shared your comments to management … Show more
Reviewed: 17 May 2025 · Stayed in May 2025
Verified reviewLocation is very good, above the mrt station. There is also an underground mall with many food and shopping options
The lights buttons in the room is very confusing
Dear Valued Guests, Thank you for staying at Sheraton Shenzhen Futian Hotel. Hotel locates at Shenzhen Futian CBD and close to Shenzhen Convention and Exhibition Center, Civic Center and Futian high-speed Railway station. Exit A of Convention and Exhibition Center of Metro Line 1 or Line 4 is our hotel, which is very convenient. Busy Business Area like Ping An Finance Center, Shenzhen Stock Exchange and Luxury Shopping Mall such as One Avenue, Link City Walk, Center City and Wongtee Plaza are surroundings. We are looking forward to your visit again, we will spare no effort to create more comfortable and unforgettable memories for you. Best wishes, Sheraton Shenzhen Futian Hotel
Dear Valued Guests, Thank you for staying at Sheraton Shenzhen Futian Hotel. Hotel locates at Shenzhen Futian CBD and close to Shenzhen Convention and Exhibition Center, Civic Center and Futian high-speed Railway station. Exit A of Convent… Show more
Reviewed: 16 May 2025 · Stayed in May 2025
Verified reviewReviewed: 14 May 2025 · Stayed in May 2025
Verified reviewLocation is about 10 mins walk to the exhibition centre. The hotel is also connected underground to the metro and various shopping malls to help avoid summer heat.
Dear Valued Guests, Thank you for staying at Sheraton Shenzhen Futian Hotel. Hotel locates at Shenzhen Futian CBD and close to Shenzhen Convention and Exhibition Center, Civic Center and Futian high-speed Railway station. Exit A of Convention and Exhibition Center of Metro Line 1 or Line 4 is our hotel, which is very convenient. Busy Business Area like Ping An Finance Center, Shenzhen Stock Exchange and Luxury Shopping Mall such as One Avenue, Link City Walk, Center City and Wongtee Plaza are surroundings. We are looking forward to your visit again, we will spare no effort to create more comfortable and unforgettable memories for you. Best wishes, Sheraton Shenzhen Futian Hotel
Dear Valued Guests, Thank you for staying at Sheraton Shenzhen Futian Hotel. Hotel locates at Shenzhen Futian CBD and close to Shenzhen Convention and Exhibition Center, Civic Center and Futian high-speed Railway station. Exit A of Convent… Show more
Reviewed: 13 May 2025 · Stayed in May 2025
Verified reviewReviewed: 12 May 2025 · Stayed in March 2025
Verified reviewReviewed: 6 May 2025 · Stayed in April 2025
Verified reviewReviewed: 2 May 2025 · Stayed in May 2025
Verified reviewReviewed: 27 April 2025 · Stayed in April 2025
Verified reviewVery clean good concept close to trade show and many nice places
Dear Valued Guests, Thank you for staying at Sheraton Shenzhen Futian Hotel. Hotel locates at Shenzhen Futian CBD and close to Shenzhen Convention and Exhibition Center, Civic Center and Futian high-speed Railway station. Exit A of Convention and Exhibition Center of Metro Line 1 or Line 4 is our hotel, which is very convenient. Busy Business Area like Ping An Finance Center, Shenzhen Stock Exchange and Luxury Shopping Mall such as One Avenue, Link City Walk, Center City and Wongtee Plaza are surroundings. We are looking forward to your visit again, we will spare no effort to create more comfortable and unforgettable memories for you. Best wishes, Sheraton Shenzhen Futian Hotel
Dear Valued Guests, Thank you for staying at Sheraton Shenzhen Futian Hotel. Hotel locates at Shenzhen Futian CBD and close to Shenzhen Convention and Exhibition Center, Civic Center and Futian high-speed Railway station. Exit A of Convent… Show more
Reviewed: 25 April 2025 · Stayed in April 2025
Verified reviewAll good
Bar must close at least at 2:00 instead of 1:00.
Dear Valued Guests, Thank you for staying at Sheraton Shenzhen Futian Hotel. Hotel locates at Shenzhen Futian CBD and close to Shenzhen Convention and Exhibition Center, Civic Center and Futian high-speed Railway station. Exit A of Convention and Exhibition Center of Metro Line 1 or Line 4 is our hotel, which is very convenient. Busy Business Area like Ping An Finance Center, Shenzhen Stock Exchange and Luxury Shopping Mall such as One Avenue, Link City Walk, Center City and Wongtee Plaza are surroundings. We are looking forward to your visit again, we will spare no effort to create more comfortable and unforgettable memories for you. Best wishes, Sheraton Shenzhen Futian Hotel
Dear Valued Guests, Thank you for staying at Sheraton Shenzhen Futian Hotel. Hotel locates at Shenzhen Futian CBD and close to Shenzhen Convention and Exhibition Center, Civic Center and Futian high-speed Railway station. Exit A of Convent… Show more